Hyatt Hotels CIO Eben Hewitt on Human-Centered Tech and the Brilliant Basics
Hyatt Hotels CIO Eben Hewitt on Human-Centered Tech and the Brilliant Basics  
Podcast: Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)
Published On: Mon Apr 10 2023
Description: 757: In this episode, we dive into the concept of the “brilliant basics” with Eben Hewitt, CIO of Hyatt Hotels. Eben shares how he achieves reliability, scalability, speed, and transparency in IT at the company while also improving customer experience. We explore Eben’s experience in replacing Hyatt’s central reservation system, developing better communication throughout the organization, and rebuilding the company after the pandemic shook the hospitality industry.