Why the CIO at FICO Owns Innovation, Not Just IT
Podcast: Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)Published On: Mon Jul 14 2025
Description: Customer-first IT and innovation at scale. On this episode of Technovation, host Peter High speaks with Mike Trkay, Chief Information Officer at FICO, a $2B analytics software company. Mike leads not only internal IT but also the operations of FICO’s customer-facing SaaS and PaaS platforms making him a unique, customer-facing CIO. Mike shares insights from his 12-year tenure, during which FICO’s stock has risen 3,600%, and explains how his team drives customer trust, operational excellence, and innovation. Topics include his customer-centric approach to IT, leveraging AIOps and AI to scale operations, and the emergence of focused language models to reduce complexity and deliver business impact. Key topics include: Evolving the CIO role to include customer-facing operations Driving revenue retention through world-class SaaS delivery Scaling with innovation and a culture of experimentation Applying AI, AIOps, and focused language models at FICO
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