For feds and retirees, uncertainty is creeping in as customer‑service problems and new personnel rules raise fresh questions about stability and fairness in the system
For feds and retirees, uncertainty is creeping in as customer‑service problems and new personnel rules raise fresh questions about stability and fairness in the system  
Podcast: The Federal Drive with Terry Gerton
Published On: Wed Feb 18 2026
Description: OPM’s customer‑service struggles are coming at the same time the agency is rewriting policies that affect job security and appeals. We’ll unpack what it all means for people counting on a stable, fair system with John Hatton, staff vice president for policy and programs at NARFE.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.