New study reveals a "smartphone penalty" that distorts survey results
Podcast: Marketplace TechPublished On: Mon Feb 09 2026
Description: According to surveys by the FINRA Foundation, our knowledge of personal finance here in the U.S. went down by 15% between 2009 and 2021. But what if it actually didn't? What if the technology we use to answer the questions is now getting in the way? In 2021, over half of all respondents used a smartphone to fill out the survey. In 2009, none of them used one, according to data from FINRA’s National Financial Capability Study. A new working paper finds that when people use smartphones for surveys they're more likely to respond with the wrong answer or say they don't know. Marketplace’s Stephanie Hughes spoke with Montana State University economics professor Carly Urban, one of the authors of the paper, to learn more.
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