Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey
Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey  
Podcast: Dev Interrupted
Published On: Tue Oct 15 2024
Description: This week, host Conor Bronsdon chats with Dheeraj Pandey, CEO and co-founder of DevRev. Dheeraj shares his incredible journey from leading Nutanix to a valuation of $16 billion, to now striving to build another unicorn with DevRev.Dheeraj opens up about the lessons learned from his entrepreneurial journey, emphasizing the significance of having a holistic approach to building products and companies. He explores how his experiences at Nutanix have shaped his vision at DevRev, especially in terms of integrating AI as a core component rather than a mere add-on.The discussion also covers a range of topics including the transformative power of AI in business operations, customer-centric design, and the importance of balancing innovative technology with intuitive user experience.Topics:02:49 What inspired you to start DevRev?08:38 How did you decide not to take a bolt on approach to AI?11:30 What can other entrepreneurs learn from you about levelling up their abilities?16:42 How are you approaching scaling up DevRel?28:11 How is DevRev thinking about AI driven design?44:52 What's happening with DevRev's leadership in AI?Links:Dheeraj PandeyDheeraj PandeyDheeraj Pandey (@dheeraj) / XDevRev (@devrev)Dheeraj PandeyDownload the Engineering Leader’s Guide to Accelerating Developer ProductivityUnified SupportOpening WindowsFounder ModeOvercoming Growth CrisesZanzibar: Google’s Consistent, Global Authorization SystemOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.