How Empathy Helps Bridge Generational Differences
How Empathy Helps Bridge Generational Differences  
Podcast: HBR IdeaCast
Published On: Tue Jan 12 2021
Description: Mimi Nicklin, a business coach and executive, has seen many leaders blame poor performance and communication on generational differences. But she argues managers should spend less time forcing Millennial and Gen Z employees to conform to company culture and more time on perspective taking and listening. In her experience, practicing empathy can vastly improve team collaboration and lead to better business and individual outcomes. Nicklin is the author of the book "Softening the Edge: Empathy: How Humanity’s Oldest Leadership Trait is Changing the World."