Ep 35 | Building Tomorrow’s Insurer | Sam Ratcliff on Reimagining Claims at Scale
Podcast: Building Tomorrow's InsurerPublished On: Tue Aug 12 2025
Description: When disaster strikes, speed and coordination make all the difference.In this episode of Building Tomorrow’s Insurer, host Nigel Fellowes-Freeman sits down with Sam Ratcliff, COO of InsureBuild, to explore how technology, logistics, and human connection come together to transform claims.From building a nationwide subcontractor network to deploying RPA and machine learning in repair management, Sam shares how InsureBuild is streamlining the claims process—without losing sight of the customer.Tune in for insights on:Building and managing a 1,700-strong contractor networkUsing automation and AI to reduce claim cycle timesDesigning tech to serve people first, not just processesWhy builders are the unsung heroes of disaster recoveryFor anyone working in claims, repair, or customer experience, this is a must-listen.
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