1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)
1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)  
Podcast: NN/G UX Podcast
Published On: Mon Aug 10 2020
Description: Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most important questions about our industry: What really is "user experience," anyway? And what is the state of UX now, compared to when NN/g started 22 years ago?  Resources Cited in this Episode: The Definition of User Experience (article) WAP Mobile Phones Field Study Findings (article) Describing UX to Family and Friends (3-min video) Usability 101: Introduction to Usability (article) User Experience vs. Customer Experience (article) Jakob Nielsen's Profile, Articles, and Videos