Episode 472: Liran Haimovitch on Handling Customer Issues
Episode 472: Liran Haimovitch on Handling Customer Issues  
Podcast: Software Engineering Radio - the podcast for professional software developers
Published On: Wed Aug 11 2021
Description: Liram Haimovitch talks about how a business handles customer issues with a software product. How issues start out with a dedicated customer-facing team and when they may be escalated to engineering.