Harish Batlapenumarthy, co-founder of Emtropy Labs, discusses the future of supervised machine learning to improve customer service
Podcast: AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and AcademicsPublished On: Sun Jun 05 2022
Description: Send us Fan MailHarish Batlapenumarthy always believed culture is more important than anything else at work. He and the team at Emtropy Labs set out to identify how groups communicate in companies using machine learning. They ultimately landed on listening to customer feedback to automatically generate insights into customer experience metrics like churn risk. Listen and learn...A better way to identify customer sentiment using supervised machine learningWhat techniques are most effective for labeling training dataWhy traditional methods of measuring customer satisfaction are poor at understanding actual customer satisfactionHow to mitigate the impact of bias in training dataHow Harish defines "responsible AI"Why there will always be a need for human customer success managersReferences in this episode...Emtropy LabsChandra Khatri from Got It AI on AI and the Future of Work
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