Human-Centric Tech: Designing for Connection in a Digital World
Podcast: Edge of ITPublished On: Thu Sep 04 2025
Description: Technology should never get in the way of human connection, and in the best cases, it actually makes it stronger. In this episode of Edge of IT, host Jonathan Gough sits down with two guests who’ve built their careers around people-first innovation. Jim McCann, Founder and Executive Chairman of 1-800-FLOWERS, and Theodora “Theo” Pajaczkowska, Advisory & Design Lead at Pellera, join forces to explore how technology from call centers to agentic AI can actually deepen human connection when done right. Together, they unpack how businesses can lead with empathy, apply human-centric principles to modern tools, and use AI to enhance human connection at scale.
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