Francine Bejarano on The Execution Gaps Leaders Don't See
Podcast: KPI Fireside: A Continuous Improvement PodcastPublished On: Mon Apr 06 2026
Description: What happens when teams deliver everything they were asked for—but still miss what the customer actually wanted?In this episode of KPI Fireside, host Keith Norris sits down with Francine Bejarano, a program and product delivery leader who has led major technology and transformation initiatives at companies like T-Mobile, IBM, and Verizon.🔻 The difference between output metrics and outcome-driven success🔻 Why success must be defined upfront—not measured at the end🔻 How “voice of the customer” changes alignment and priorities🔻 The danger of “watermelon metrics” (green on the outside, red on the inside)🔻 Why understanding the “why” drives better execution and buy-in🔻 How visibility and structured prioritization improve decision-making🔗 Connect with Francine Bejarano on LinkedIn: https://www.linkedin.com/in/francine-bejarano-173725149/🔗 Learn more about KPI Fire: https://www.kpifire.com/🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/
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