Alan Lucien on Building a High Performance Team
Alan Lucien on Building a High Performance Team  
Podcast: KPI Fireside: A Continuous Improvement Podcast
Published On: Mon Aug 31 2026
Description: What does it actually take to build a business you love running for 25 years without burning out, selling out, or losing yourself in the process?In this episode of KPI Fireside, host Keith Norris sits down with Alan Lucien, co-founder of EZ Process Pro, the ERP platform purpose-built for furniture and mattress retailers. Twenty-five years ago, Alan and his wife Jill could not find software that understood their family furniture business, so they built their own. That software now powers over 1,000 stores across the country, processes billions of dollars in annual furniture sales, and helped one customer scale from four showrooms to over 200 before selling for a billion dollars. 🔻 Why the two most important jobs of any leader have nothing to do with being the smartest person in the room 🔻 How to hire for core values instead of just skills so you never have to manage a cancer in your culture 🔻 Why every question someone brings you is a sign you are the bottleneck and what to do about it 🔻 How to run a weekly meeting that people actually want to show up to, including the push-up rule 🔻 How to set quarterly rocks that are objective, measurable, and do not blow up when life gets in the way 🔻 Why Alan asks "is that true?" before every major decision and what Navy SEALs taught him about honesty 🔗 Connect with Alan on LinkedIn: https://www.linkedin.com/in/alan-lucien-9a633b9/🔗 Learn more about EZ Process Pro: https://www.ezprocesspro.com/ 🔗 Learn more about KPI Fire: https://www.kpifire.com/ 🎙 Hosted by Keith Norris: https://www.linkedin.com/in/keithnorris/