SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews James McKechnie, the Deputy City Manager of Wichita Falls, Texas. They discuss James's unique career path in local government, the importance of strategic planning, and the challenges of navigating systems and finance in public service. James shares insights on the significance of people skills, ADA accessibility, and offers valuable advice for young individuals considering a career in local government.TakeawaysGood strategic plans include more than just steps and processes.You have to weigh in the finance impact, the personnel impact, and the legal impact.Navigating systems is challenging due to the people involved.Building relationships is key to successful negotiations.Finance is the engine of operating a city; no money, no fun.Being genuine helps in connecting with people.Every day in local government presents new challenges.ADA accessibility is crucial for community inclusivity.Flexibility is essential in local government roles.Making a positive impact is a daily goal.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Julie Karins, the Deputy County Manager of Johnson County, Kansas. The conversation begins with Julie sharing her unexpected journey into local government, transitioning from a career in human resources within the hospitality industry to her current role. She reflects on the differences between corporate and public sector work, emphasizing the sense of purpose she found in local government, which she believes has a direct impact on the community's well-being. Julie discusses her responsibilities as a deputy county manager, highlighting the importance of strategic projects and the support she provides to the county manager in managing a large organization with over 4,200 employees and 30 departments. In this episode, Julie Karins discusses the complexities of managing local government operations, particularly in the context of budget constraints and community needs. She emphasizes the importance of providing essential services, such as food and medical care, especially during challenging times like recessions or pandemics. Julie highlights the financial health of Johnson County, where she serves, noting their impressive AAA bond rating, which reflects their commitment to fiscal responsibility. She also shares insights into the collaborative nature of local government, where cross-functional teams work together to address various community issues, including ADA accessibility and public safety initiatives.TakeawaysI really fell into government but have never looked back.The work that we do matters and it impacts the lives of our residents every day.The budget is the largest policy document that's created in our organization. 'We need to be able to provide more home meals.''We're in the people business. Governments don't produce widgets.''It's important to know your personal compass and protect your work-life balance.''I think that a lot of what we do just happens behind the scenes.''Be curious, be open to opportunities.''Only 13-18% of city and county managers are females.''What motivates me every day is getting up and doing the important work.''We need to be intentional and understand all of the consequences.''I think that our government's designed to be transparent.''It's a family affair in local government.'

SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Jessica Bailey, the Clerk of the Courts from Porter County, Indiana. Jessica shares her journey from the private sector to local government, highlighting her initial involvement in the Parent-Teacher Organization (PTO) and her subsequent election to the school board. She discusses the significant transition she faced when moving from running a business to managing the responsibilities of a full-time government role, which includes overseeing the court system and elections in Indiana. Jessica emphasizes the importance of community service and the various ways individuals can engage in local government, encouraging listeners to find their passion and get involved.Takeaways"I think I originally got started just at the ground floor getting involved in the PTO at my kids school.""Serving as clerk of the courts, it is definitely a full-time job.""You can never plan for anything 100%.""We have a mobile voting unit. We've dubbed it our vote mobile.""Take it slow, take it all in, learn your department and then keep broadening your horizon."

SummaryIn this episode of Ground Floor Government, host Hugh Plappert welcomes Valerie Lemmie, a seasoned expert in local government with over four decades of experience. Valerie shares her journey into local government, emphasizing her passion for ensuring equitable access to services and education for all citizens. She reflects on her family's history and the importance of quality education, which fueled her desire to work in local government. Valerie discusses the challenges and rewards of her career, highlighting the significance of community engagement and the impact of local governance on everyday lives.Takeaways"I chose local government rather than it choosing me.""Working in local government was a passion for me.""You cannot spend money you do not have.""Every day you wake up and something hits you in the face.""Democracy requires citizens to work together.""You can make a difference in the lives of everyday people.""It's important to distinguish between policy and operations.""We want to make certain that we're making a positive impact.""Civic education is critical to democracy.""You need each other in local government."

SummaryIn this conversation, Tommy Gonzalez, the City Manager of Midland, Texas, shares his journey into city management, discussing the complexities and responsibilities of his role. He emphasizes the importance of strategic planning, community engagement, and effective budgeting. Tommy also recounts significant challenges he has faced, including navigating a firefighter pension fund issue, and highlights impactful community projects that have enhanced local life. He stresses the need for strong people skills in managing public relations and finances, advocating for active listening as a key leadership trait. In this conversation, city manager Tommy Gonzalez discusses the importance of effective budgeting, the role of ADA accessibility in city management, the value of cross-functional teamwork, and offers advice for those looking to enter local government. He emphasizes listening to the community, using data-driven approaches for budgeting, and the significance of mentorship in professional development.TakeawaysTommy Gonzalez grew up in Lubbock, Texas, and had a humble beginning.His journey into city management began with encouragement from a coach's wife.Strategic planning is essential for effective city management.Community input is crucial in developing a city's strategic plan.Tommy has successfully implemented plans in multiple cities, including Midland.Navigating challenges requires collaboration with elected officials and community leaders.The firefighter pension fund issue was a significant challenge in Midland.Community projects like Midland Merry Lights have boosted local engagement.Effective leadership is tested during times of adversity.Listening more than talking is vital in managing public relations. Listening is crucial for effective budgeting.Budgeting should be a collaborative and ongoing process.ADA accessibility is a priority in city management.Small improvements can have a big impact on communities.Cross-functional teams enhance efficiency in city operations.Mentorship is vital for aspiring local government professionals.Understanding community needs leads to better service delivery.Data-driven decision-making is essential for budgeting.Engaging with the community fosters trust and transparency.Continuous learning from experienced professionals is invaluable.

SummaryIn this conversation, Nick Edwards, the city manager of Joplin, Missouri, shares his journey into local government, the challenges he faces, and the importance of community engagement. He discusses the impact of his military background on his leadership style and the significance of strategic planning in managing city resources. Nick emphasizes the need for collaboration among city departments and the role of location in enhancing city services. He also offers valuable advice for those interested in pursuing a career in local government.TakeawaysNick Edwards began his career in local government after serving in the Marine Corps.He was inspired to pursue city management by a former city manager who was his advisor.Community engagement is crucial for effective city management.Nick conducted a listening tour to gather feedback from the community during the pandemic.The goal of a city manager is to serve the mayor, council, and community effectively.Challenges in local government include limited resources and managing diverse personalities.Nick emphasizes the importance of strategic planning in aligning city resources with council goals.ADA accessibility is a significant challenge for older communities like Joplin.Internships are a valuable way to gain experience in local government.Nick's passion for serving his hometown drives his work as a city manager.

SummaryIn this conversation, Hugh Plappert speaks with Hombre Darby, the Director of Communications and Outreach for Wheeling Township, Illinois. They discuss the importance of newsletters in community engagement, the challenges and rewards of working in local government, and the strategies for effective communication with diverse audiences. Hombre shares his journey into local government, highlights impactful community projects, and emphasizes the need for innovation and adaptability in communication efforts. The conversation also touches on the significance of building relationships and networking within the community.TakeawaysNewsletters can be a powerful tool for community engagement.Effective communication is essential for local government success.Understanding the community's needs is crucial for outreach.Diversity in communication methods can enhance engagement.Personal investment in projects can lead to greater community impact.Networking is key to becoming a valuable asset in local government.Innovation through communication can overcome resource constraints.ADA accessibility is becoming increasingly important in digital communication.Feedback from the community is vital for effective communication.Local government work can be rewarding for those who enjoy helping others.

SummaryIn this conversation, Harry Black shares his extensive experience in local government, highlighting the opportunities and challenges that come with the territory. He discusses his journey from a management trainee at the Port Authority of New York and New Jersey to becoming a city manager, emphasizing the importance of resilience, financial planning, and making tough decisions. Black reflects on his turnaround experiences in Baltimore, where he successfully navigated financial crises and engaged with labor unions to achieve significant reforms. His insights provide valuable lessons for those looking to enter or advance in local government roles. In this conversation, Harry Black discusses his experiences and insights as a city manager, particularly during challenging times like the Great Recession. He emphasizes the importance of people skills, effective communication, and strategic management in navigating the complexities of local government. Black shares his passion for public service and offers advice for those looking to pursue a career in local government, highlighting the need for self-awareness, adaptability, and a strong understanding of public financial management.TakeawaysLocal government offers opportunities beyond traditional roles.Harry Black's career began with a management trainee program.The Port Authority of New York and New Jersey was a significant starting point.Experiences in tough environments can build resilience.Turnaround jobs in local government can be challenging but rewarding.Making tough decisions is essential for organizational success.Financial planning is crucial for city management.Engaging with labor unions is key during financial reforms.Successful turnaround can lead to improved community outcomes.Leadership in local government requires a diverse skill set. The Great Recession presented unique challenges that required adaptability.Self-awareness and environmental awareness are crucial for effective leadership.Communication is the key skill for engaging and influencing others.City managers must navigate dynamic political environments without job security.A structured management system can help city managers mobilize quickly.A one-page strategic plan serves as a roadmap for city initiatives.Innovation labs can leverage lean techniques to improve processes.Public service offers the opportunity to make a significant community impact.Being helpful and approachable fosters positive relationships in government.Understanding public financial management is essential for effective governance.

SummaryIn this conversation, Hana Schank discusses her journey in local government and the importance of public interest technology. She emphasizes the need for effective technology solutions that address community needs while navigating the challenges of procurement and project management. The discussion highlights the significance of people skills, ethical considerations, and future-proofing technology in government projects. Hana also shares insights on how individuals can start their careers in local government technology, stressing the importance of building relationships and engaging with local leaders.Key TopicsPublic interest technology frameworkChallenges in government tech projectsSuccessful community impact initiativesTakeawaysLocal government careers can lead to impactful work globally.Public interest technology is a framework for solving public problems.Successful projects often rely on simple tools rather than complex technology.Procurement processes can hinder effective technology implementation.People skills are crucial in managing technology projects in local government.Understanding community needs is essential for effective technology solutions.Future-proofing technology involves considering long-term impacts and adaptability.Engaging with local leaders can foster better technology solutions.Volunteering can be a pathway into local government careers.Building relationships is key to successful local government technology initiatives.

SummaryIn this engaging interview, Eric Mosley shares his journey from a forest firefighter to a county manager, highlighting the diverse paths to local government leadership, key responsibilities, and the importance of community involvement.Key TopicsPathways to local government leadershipResponsibilities of a county managerCommunity development projectsCrisis management and problem-solvingEngaging with the community and transparency TakeawaysExperience and community involvement are key to a career in local government.Effective budget management involves collaboration with multiple entities.Community projects like the Oak Dusky Conservation Center can be self-sustaining and impactful.Trust and delegation are vital in managing diverse teams.Staying committed and passionate drives success in public service.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Donesia Gause, the first African-American city clerk of Riverside. Donesia shares her journey into local government, the role of a city clerk in advocating for democracy, and the importance of community engagement. She discusses significant projects like the redistricting process and the City Hall Insider initiative aimed at demystifying public proceedings. Donesia emphasizes the need for accessibility in local government and offers valuable advice for aspiring public servants. TakeawaysStepping into local government can be daunting but rewarding.The role of a city clerk is crucial for community engagement.Community involvement is essential in the redistricting process.Demystifying public meetings encourages civic participation.Accessibility is a priority for local government.Public service is about improving lives, big or small.Networking is key to finding opportunities in public service.Always present yourself as if you're on an interview.Age should not deter anyone from pursuing a career in local government.Volunteering can provide valuable insights into public service.

SummaryIn this conversation, Donald Duncan, the city manager of Asheboro, NC shares his journey into local government, discussing the importance of budgeting, the differences between city and county management, and the challenges faced in political environments. He emphasizes the need for effective leadership development and offers advice for those aspiring to enter local government, highlighting the significance of community engagement and understanding local dynamics.TakeawaysMoney management is crucial in local government.Personal experiences shape career paths in public service.City managers have immense responsibility to citizens.County management involves navigating complex political landscapes.Leadership development is essential for effective governance.Community challenges can be viewed as opportunities.Innovative training programs can enhance management skills.Passion for public service drives successful careers.Networking is vital in local government.Preparation and research are key for job interviews.

SummaryIn this conversation, Dean Huard shares his unique journey transitioning from a military career to local government. He discusses the importance of networking, the cultural aspects of local governance, and the challenges faced in city management. Dean emphasizes how his military experiences have shaped his approach to leadership and problem-solving in the public sector, highlighting the significance of adaptability and community service in his role as a city manager. In this conversation, Dean Huard discusses the parallels between military decision-making and local government problem-solving, emphasizing the importance of logistics and emergency management. He highlights the unsung heroes in public works and the significance of community contributions in local governance. Huard also shares insights on how individuals can start their careers in local government, stressing the value of active engagement in community boards and initiatives.TakeawaysDean's journey into local government began with a non-traditional path.His military background provided unique insights into local governance.The importance of networking and mentorship in transitioning careers.Local government roles require a diverse skill set and adaptability.Cultural fit is crucial in local government positions.Hands-on experiences in smaller towns can be invaluable for career growth.The role of a city manager involves both strategic and tactical responsibilities.Challenges in local government often mirror those faced in military operations.Collaboration with various departments is essential for effective governance.Lessons learned in the military can greatly benefit local government operations. Problem-solving is essential in both military and local government.Emergency management requires quick decision-making and resource allocation.Logistics play a crucial role in managing city services effectively.Public works and water management are often overlooked but vital.Community contributions are significant in local governance.Engaging in local boards can lead to career opportunities in government.Veterans bring valuable experience to local government roles.Every small action in local government can prevent larger issues.Communication is key in conveying the value of local government services.Active participation in community initiatives fosters growth and development.

SummaryIn this conversation, Andrew Ghobrial shares his journey into local government, detailing his experiences as a clerk of committees and the challenges he faced in election administration. He discusses the importance of transparency, public records, and the skills needed to succeed in local government roles. Andrew also highlights innovations in processes like dog licensing and the complexities of budgeting in a government setting. He emphasizes the value of networking and community engagement for those aspiring to enter the field.TakeawaysAndrew's interest in local government began in high school.He learned about various town departments through an annual report.Running for the select board at 19 solidified his passion for government.His role as a clerk of committees involved managing city council records.Election administration requires extensive planning and collaboration.Innovations in dog licensing aim to streamline processes for residents.Budgeting in local government varies significantly based on election cycles.Effective communication and listening skills are crucial in local government.Networking is essential for entering the field of local government.Public service is about helping people and enhancing community services.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Caitlan Biggs, the Assistant Town Manager and Secretary of Little Elm, Texas. Caitlan shares her unique journey into local government, discussing the various roles and responsibilities she holds, the challenges faced during her career, and the importance of community engagement. She emphasizes the need for collaboration across departments and offers valuable advice for those looking to start a career in local government.TakeawaysCaitlan Biggs started her career in local government through a youth council.Her journey reflects the diverse paths one can take into public service.The role of a town secretary involves transparency and record-keeping.Caitlan's assistant town manager role focuses on internal services and strategic partnerships.Navigating unexpected challenges is a common experience in local government.Community engagement is crucial for effective governance.Collaboration across departments enhances resource management and service delivery.Listening to stakeholders is key to successful leadership in local government.A master's in public administration can be beneficial for aspiring local government professionals.Flexibility and a people's first mindset are essential in public service.

SummaryIn this episode, Anthony Mejia shares his journey in local government, highlighting the various opportunities available for individuals, especially at-risk youth. He discusses his experiences, challenges faced, and the importance of mentorship in developing future leaders in the field. The conversation also covers the significance of budgeting, community engagement, and the skills necessary for city clerks, including navigating complex political landscapes and ensuring accessibility for all citizens. Anthony emphasizes the need for new clerks to seek mentorship and build networks to succeed in their roles.TakeawaysLocal government offers diverse opportunities for growth.Mentorship is crucial for developing future city clerks.Budgeting impacts the level of service provided to residents.Community engagement is essential for successful local governance.ADA compliance ensures accessibility for all citizens.City clerks must navigate complex political issues.Collaboration across departments enhances local government effectiveness.Training programs exist to support new clerks in their roles.Building a professional network is vital for career advancement.Aspiring clerks should not underestimate their qualifications.

SummaryIn this episode, Blaine Oborn shares his extensive experience in local government, discussing his journey from finance to city administration. He emphasizes the importance of collaboration, the challenges faced in local government, and the passion required to make a difference in communities. Blaine also provides valuable advice for those looking to start a career in local government, highlighting the significance of mentorship and public service.TakeawaysBlaine O'Byrne has worked in local government across multiple states.He transitioned from finance to public administration to make a difference in communities.Local government offers opportunities to create legacy changes in communities.Collaboration among departments is crucial for successful projects.The budget serves as the largest policy document in local government.Passion for public service is essential for a fulfilling career in local government.Mentorship and networking are important for career development.Challenges in local government can be navigated with strong financial management.Inclusivity and accessibility are key considerations in community development.Great communities require hard work and dedication from public servants.

SummaryIn this episode of Ground Floor Government, host Hugh Plappert interviews Angela Allen, the city treasurer of Inglewood, California. Angela shares her unique journey from education to local government, discussing the challenges she faced, the importance of finance in city management, and her commitment to community engagement. She emphasizes the need for organization and the value of mentorship for those aspiring to enter local government. Angela's passion for public service shines through as she highlights her efforts to improve transparency and accessibility in her role.TakeawaysAngela Allen transitioned from education to local government.She faced challenges in gaining the trust of residents during her campaign.Finance is crucial for city operations and decision-making.Angela emphasizes the importance of community engagement.She believes in the power of mentorship for aspiring officials.Organization is key to managing multiple responsibilities in local government.Angela worked hard to catch up on city clerk minutes.She aims to make the city treasurer's office more visible in the community.Starting from the bottom is acceptable in local government careers.Building relationships with residents and officials is essential.

SummaryIn this conversation, Hugh Plappert interviews Belinda Munson, the city clerk of Muncie, Indiana, discussing her journey into local government, the modernization of public records, and the challenges faced in her role. Belinda shares insights on the importance of people skills, the intricacies of local governance, and offers advice for those looking to enter public service. The discussion highlights the significance of community engagement and the evolving nature of local government responsibilities.TakeawaysYou can start with local government at the bottom or with experience.Belinda Munson has a diverse background before becoming city clerk.Modernizing records made information more accessible to the public.Challenges in local government often require collaboration with various departments.People skills and patience are crucial in dealing with the public.Belinda emphasizes the importance of transparency in local government.Running a campaign involves more than just getting votes; it requires hard work.Belinda's experience shows the impact of community feedback on government services.The role of a city clerk includes record keeping and supporting the city council.Volunteering in local campaigns is a great way to get involved in government.

SummaryIn this conversation, Andrew Kleine discusses his journey in local government finance, particularly his experiences in Baltimore during the Great Recession. He emphasizes the importance of innovative budgeting strategies, community engagement, and outcome-based budgeting to effectively manage city finances. Andrew shares insights on the skills necessary for success in local government and offers advice for aspiring professionals in the field. The discussion highlights the impact of local government work on communities and the importance of aligning budgets with community priorities.TakeawaysFinance is crucial for the functioning of cities.Transitioning from federal to local government can be rewarding.Innovative budgeting can help navigate financial crises.Community engagement is essential in the budgeting process.Outcome-based budgeting aligns financial resources with community priorities.Skills in communication and collaboration are vital for budget analysts.Local government work has a direct impact on community well-being.Taking initiative can lead to significant policy changes.Engaging the public in budgeting can make the process more transparent.Understanding the whole organization enhances career prospects in local government.

In this conversation, Dominique Davis, a city clerk and public affairs officer, shares her journey in local government, emphasizing the importance of public service, community engagement, and accessibility. She discusses the challenges faced in her roles, including crisis management and budget processes, while highlighting the skills necessary for success in local government. Dominique also reflects on her passion for making government accessible and her commitment to nurturing talent within her team.TakeawaysDominique Davis began her career in local government in 2013.Her goal is to make government accessible and transparent.Crisis management can involve various challenges, from plumbing issues to public safety.Teamwork is essential in local government; everyone contributes significantly.Accessibility in government is crucial for equity and community engagement.Leadership involves stewardship, nurturing talent, and creating thriving environments.Every city presents unique opportunities for public service.Challenges in local government help develop problem-solving skills.Digital accessibility is a new frontier in public service.Career growth in local government can involve taking on multiple roles.

It is never too late to start working in local government. Huge Plappert talks with Kim Meltzer from Clinton Township, Michigan, about raising kids, finishing college, and starting a career in politics and public service. Kim shares how Girls State in high school opened a window into creating community, how the Gulf War and concern for her children shaped her desire to help the right people get elected, and how a political science degree at Wayne State connected to real work in local government.ㅤKim explains how a local trustee race, a slate, a last-place primary finish, and a $5,000 decision turned into roller blades, house-to-house contact, and winning by 10 votes. She describes serving as a state representative, returning to the local level as township clerk, and why local politics, serving the people, and building confidence in elections feel like the best fit. The conversation highlights hard work, family, trust, accessibility, and changing the image of elections.ㅤGuest BioKim Meltzer is the township clerk for Clinton Township, Michigan. She raised three children, then completed her degree in political science at Wayne State after earlier work in medical technology and a chemistry lab. Kim previously served as a local trustee and as a state representative for the 33rd district in the state of Michigan. A former professional figure skater, she says local politics keeps her close to home and closer to the people. She loves serving the people, supporting accurate elections, and helping her community participate in government.ㅤWhat We CoverMoving from a med tech degree and work in a chem lab to political science at Wayne State after raising childrenHow Girls State, the Gulf War, and wanting to help the right people get elected shaped Kim’s interest in public serviceRunning for local trustee on a slate, coming in last in the primary, and deciding whether to keep goingPutting on roller blades to reach more houses, changing strateg,y and winning a local election by 10 votesServing in the state House as a state representative for an open seat in the 33rd distric,t and then returning to the local level as township clerkImplementing an electronic content management system, breaking down silos, reducing snail mail, and making records more accessible and less costlyNavigating trust in government and elections, long election nights, absentee ballot processing, and the impact of Proposition two in 2022Working with the Southeast Michigan Disability Network to make precinct locations and election processes ADA-compliant and welcoming for all votersAdvice for people later in life who want to get started in local government, including open seats, school involvement, church, local nonprofit organizations, trus,t and community supportㅤResources MentionedGirls StateWayne StateSoutheast Michigan Disability NetworkState Bureau of ElectionsProposition two in 2022

Details are important, especially when communicating in a local community where things can be taken the wrong way. Hugh Clapper talks with Marissa Baum, head of communications for the town of East Hartford, about being a communication leader for residents and businesses. Marissa shares how a career in marketing, communications, fundraising, and development in arts and cultural institutions led to campaign work, local government, and a passion for telling stories of impact on a day-to-day, micro level.ㅤFrom booties in seats at a free, family-friendly fall festival to earned media coverage, positive brand and reputation management, and tools like the My East Hartford 3 1 1 center, Marissa walks through metrics, storytelling, and community engagement. She talks about rebranding, civic pride, accessibility, language barriers, the digital divide, policies and processes, patience and perspective, empathy, and trust in government as good government with residents at the center.ㅤ👤 Guest BioMarissa Baum is head of communications for the town of East Hartford, Connecticut. She joined the town in January of 2024, shortly after Mayor Connor Martin was elected. Before local government, she spent her career in marketing, communications, fundraising, and development in arts and cultural institutions, including the Connecticut Historical Society, later rebranded as the Connecticut Museum of Culture and History, and the American Jazz Museum in Kansas City, Missouri. After a major rebranding project and extracurricular campaign work, she shifted to Mayor Martin’s administration as head of communications, lives in town as a taxpayer, and focuses on stories of impact for residents and businesses.ㅤ📌 What We CoverDetails are important when you are communicating, getting the message right, and trying not to offend anyone in your local community.Booties in seats, bodies in the door, and what happens when a free, family-friendly annual fall festival with performances, artists, vendors, food trucks, inflatables, and an inflatable corn maze competes with other great events in the Greater Hartford area.Metrics that include attendance, earned media coverage, positive earned media coverage, brand and reputation management, how residents talk about the administration, and how residents use tools like the My East Hartford 3 1 1 center.Rebranding in East Hartford with North Star, edge cities, differentiation and distinction, community engagement, stakeholders, focus groups, one-on-ones, community listening sessions, surveys, and a brand barometer tied to feelings, civic pride, and civic engagement.Creative committees, business owners, longtime residents, commission members, town council, school district representation, and age, gender, ethnic, and geographic diversity in telling the story of East Hartford.Budgets, triage, fiduciary perspectives, economic development, business recruitment, resident recruitment and retention, and telling a clear story about why you should open your new headquarters in East Hartford without raising taxes for this process.Accessibility that includes ADA, language barriers, the digital divide, thirty-some odd languages at the local high school, Language Line, Department of Justice Title Two rulings, screen readers, color contrasts, PDFs, and good government with information that is accessible, digestible, and understandable.Processes, pace, subject matter experts, service to residents and businesses, local government as about service, patience and perspective, quality of life, immediate gratification on a micro scale, rising tide lifts all ships, empathy, and building trust in government.ㅤ🔗 Resources MentionedTown of East HartfordMy East Hartford 3 1 1 centerNorth Star (rebranding firm)Connecticut Historical SocietyConnecticut Museum of Culture and HistoryAmerican Jazz Museum in Kansas City, MissouriDepartment of Justice Title Two rulingsLanguage Line

Government careers in marketing and communications bring a different angle than the large corporate world with unlimited ad spends and research tools. Host Hugh Plappert talks with Tai Lieu, a Marketing and Communications Specialist in city government, about moving from psychology, sales, and television advertising into digital marketing and eventually into local government work.ㅤTai shares how experience at a television station, Gnet, and the USA Today Network shaped a deep understanding of digital marketing, targeting individual audiences, and working with multiple local sites. That journey led to political consulting, statewide races in Iowa, and a growing network of state leaders, local leaders, and a city manager who later opened the door to her current role.ㅤThroughout the conversation, Tai explains city budget realities, AI tools, social media policies, citizen questions, city council meetings, and projects like a statewide city podcast and a Bring Buckies to Iowa initiative that connect citizens, city leadership, and local development.ㅤ👤 Guest BioTai Lieu started in the psychology field with a drive to help people, then moved into sales and a first job out of college at a television station, doing television advertising. Tai learned about marketing by working with clients to help grow their business, overcoming challenges, and later moved into the digital space as a digital marketing manager for Gnet and the USA Today Network.ㅤPolitical consulting and communications for statewide races in Iowa, working with state leaders and local leaders, and a connection with a city manager led to a marketing and communications role in city government. Tai now works under an economic development department, focusing on city initiatives, citizen communication, and projects that connect city leaders and community members.ㅤ📌 What We CoverHow a background in psychology, sales, and television advertising led to a career in marketing and communications, digital marketing, and eventually the government sector.Learning digital marketing as a digital marketing manager at Gnet with six local sites, then transitioning to the USA Today Network corporate team with 109 sites, and targeting individual audiences based on demographics.Moving into political consulting and communications for statewide races in Iowa, reading FCC filings, tracking where ads were placed, and growing a network of state leaders, local leaders, and a city manager who later invited Tai into city work.Key differences between a large corporate world with unlimited ad spends and research tools, and a city budget where every taxpayer dollar, software decision, and AI chat box proposal requires careful research, comparison, and cost-effective choices.A statewide podcast in Iowa called Know Your City with City Manager Luke Nelson that covers local policies, local initiatives, city issues, citizen questions, property taxes, and new developments, and gives citizens a way to become educated and follow up directly.A Bring Buckies to Iowa initiative tied to Norwalk growth, Highway 5 and I-35, a 2,900-acre annexation, and a Southwest Development Corridor dedicated to industrial, tech, data, and commercial growth.Why people skills matter in government careers, including listening first and acting second, making sure citizens feel heard, connecting city leaders, citizens, and community members, and following up with the right resources or staff.How a revamped social media policy, turning off public commenting, and adding clear contact information on posts shifted social media from an open forum to a place to post information and invite one-on-one questions from citizens.Accessibility through city council meetings every other Thursday with in-person attendance, Zoom options, YouTube live streams, recorded meetings with closed caption, a mayor’s forum community chat on Saturday mornings, and city leaders who attend community events and offer to continue conversations.Systems that support efficiency, including calendars, reminders for social posts, Zoom meetings, social media monitoring, statewide alerts, local news alerts, and staying up to date on current events.Advice for people interested in local government careers in marketing and communications, including talking to city leaders and elected officials, asking what drives them, being ready to be in the public eye, staying up to date on technology, joining a group like municipals, and learning which channels fit each community.Guidance for new employees in local government to listen, ask questions, get to know every department, look for areas of improvement, and focus on education in that first year.ㅤ🔗 Resources MentionedKnow Your City with City Manager Luke Nelson - A city podcast that covers local policies, local initiatives, city issues, citizen questions, and new developments.Bring Buckies to Iowa - A city initiative connected to Norwalk growth, Highway 5, I 35, and the Southwest Development Corridor.City of Norwalk, Iowa website - norwalk.iowa.govNorwalk Living magazine - A local magazine used to advertise city council meetings.Zoom - Used as an option for citizens to attend city council meetings and ask questions.YouTube - Used to stream and record city council meetings with closed caption.Municipals - A group of communication specialists across the metro who share ideas and ask questions about channels like TikTok and local newspapers.TikTok - Mentioned as a possible city channel, depending on the community.

A delicate balance between accomplishing goals and bringing everybody along runs through this conversation with Tempe Mayor Corey Woods. Host Hugh Plappert opens with Corey’s path from dinner table conversations about foreign and domestic issues to a city council seat at 29 and then the mayor’s chair. Corey explains the council manager form of government, the limits of mayoral authority and how state law and federal directives can preempt local decisions.ㅤHe shares the challenge of starting as mayor in July 2020 at the height of the COVID 19 pandemic, governing from behind a laptop while trying to steer the ship with the city council and city manager. Corey walks through Tempe’s Hometown for All affordable housing fund, budgets as a reflection of values and why a robust general fund depends on property tax, sales tax and bed tax revenue. The discussion closes with accessibility, many different channels for community outreach, boards and commissions and invitations for younger people to get involved right now.ㅤ👤 Guest BioCorey Woods is the mayor of Tempe, Arizona. He first moved to Tempe in 2003 to go to graduate school at Arizona State University and was elected to the Tempe City Council in 2008 at the age of 29. Corey has now served a total of 14 years on the council and began his first term as mayor in July 2020, starting in the middle of the COVID 19 pandemic. He often describes himself as an extroverted, very expressive person who values civic participation, public service and bringing many different voices to the table.ㅤ📌 What We CoverHow dinner table conversations about foreign and domestic issues and civic participation shaped Corey’s interest in government and public policyThe reality of a council manager form of government, including the difference between a strong mayor model and Tempe’s voter approved city charterWhy the mayor is more like a chairman of the board, what a simple majority on the city council can do and what Corey cannot do unilaterallyHow state preemption, housing bills on middle housing and accessory dwelling units and federal directives can supersede city authorityStarting as mayor in July 2020 during the COVID 19 pandemic, governing from behind a computer screen and the impact on an extroverted, people focused styleThe Hometown for All affordable housing fund, creating a sustainable revenue stream and a mindset around affordable housing, workforce housing, home ownership and rental opportunitiesBudgets as a reflection of values, the role of property tax, sales tax and bed tax and why Tempe needs a robust economy to provide services for nearly 200,000 residentsThe tension between picking the lowest bid vendor and delivering systems and services that actually work for residents and business ownersEducation as part of the job, explaining zoning, revenue, preemption and the separation of powers so everyone can read off the same sheet of musicListening to as many people as possible, following a moral compass and North Star, and accepting that a 100 percent approval rating is not realisticAccessibility and outreach through newspapers, television, social media, neighborhood meetings and many different channels for different generationsPathways for young people to get involved through internships at the City of Tempe and service on 28 boards and commissions such as parks and recreation, transportation, economic development and historic preservationㅤ🔗 Resources MentionedCity of Tempe boards and commissionsHometown for All affordable housing fundArizona State UniversityRio Salado CollegeFacebookInstagramXTikTokMeet the Press on NBCArizona RepublicNew York TimesEmail: cory_woods@tempe.gov

Finance is the engine that keeps every city department running. In this conversation, Hugh Plappert talks with Matthew Lue, Director of Finance for the City of Columbia, Missouri, about how municipal finance works behind the scenes.ㅤFrom funding challenges to managing public expectations, Matthew shares lessons from his path that began in nonprofit healthcare and led to local government leadership. He discusses how sales tax supports essential city services, how collaboration breaks down departmental silos, and why patience and teaching have become core parts of his role.ㅤListeners will hear about Columbia’s investment policies, the reality of project budgeting, and how municipal finance professionals balance limited resources with community needs.ㅤ👤 Guest BioMatthew Lue is the Director of Finance for the City of Columbia, Missouri. His career began in nonprofit finance at Children’s Mercy Hospital in Kansas City before transitioning to public service in Warrensburg, Missouri. With experience leading financial strategies in both small and large municipalities, Matthew focuses on transparency, process, and collaboration to ensure citizens’ tax dollars are put to work effectively.ㅤ📌 What We CoverTransitioning from nonprofit finance to city government serviceUnderstanding how sales tax funds local operations and servicesManaging the political side of finance while staying focused on citizensPassing general obligation bonds for firetrucks and road improvementsImplementing investment policies and achieving 5% returns through a laddered approachBreaking down silos between departments to strengthen budget collaborationAddressing inflation, rising expenses, and stagnant revenueWorking with unions and vendors through negotiation and RFP processesThe importance of patience and communication when teaching finance conceptsAdvice for young professionals entering municipal finance careersㅤ🔗 Resources MentionedChildren’s Mercy Hospital – Kansas City, MissouriCity of Columbia, Missouri – cmo.govㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

Opportunities in local government can take you across cities, careers, and decades of service. In this conversation, Hugh Plappert speaks with Corrine Lindo, who shares her story of transition from New York City to Atlanta and the lessons learned along the way.ㅤHer career began in Greenwich Village on the community planning board before joining the New York City Mayor’s Office under Mayor Giuliani. After 9/11, her life and work shifted, leading her to the creation of Johns Creek, Georgia, and ultimately to her current role as Municipal Clerk for the City of Atlanta.ㅤThrough her reflections on leadership, service, and resilience, Corrine highlights the responsibilities and rewards of public service—helping citizens, improving systems, and standing firm in difficult decisions while keeping people at the center of government work.ㅤ👤 Guest BioCorrine Lindo is the Municipal Clerk for the City of Atlanta. Her career in government began in 1990 at the community planning board in Greenwich Village, later serving as Senior Manhattan Liaison for the New York City Mayor’s Office. She helped establish the City of Johns Creek in Georgia and continues her service in Atlanta, focusing on legislation, records, and public accessibility.ㅤ📌 What We CoverBeginning a public service career through Fordham University’s community connectionsWorking with the New York City Mayor’s Office and experiences surrounding 9/11Transitioning from New York to Georgia and helping to build Johns Creek from the ground upUnderstanding differences between large-city and community-based governmentCreating systems for citizen response and faster service deliveryManaging budgets, morale, and priorities in city governmentBalancing public expectations, political pressure, and fair decision-makingAdvice for anyone considering a career in local government serviceㅤ🔗 Resources MentionedCity of Atlanta: atlantaga.govContact: ca.lindo@atlantaga.govFordham UniversityCity of Johns CreekㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

Local government is often described as part-time work with full-time responsibility. In this conversation, host Hugh Plappert sits down with Donna Reed to explore how a call to community service—literally three calls—turned into a seat on the city council. From a Facebook group supporting parents during COVID to a platform for youth engagement, Donna shares how she learned the rules, built relationships, and found purpose in public service. She opens up about navigating politics she never planned to enter, facing $8.6 million in budget cuts, and prioritizing “people over programs.” Her journey is full of real talk, practical compassion, and a strong belief that leadership is about lifting up others and leaving space for new voices to rise.ㅤ👤 Guest BioDonna Reed serves as a council member in Jeffersonville, Indiana. A mom of two and a full-time educator, she entered public service after leading a local Facebook group that helped parents during COVID. Donna’s focus on youth engagement, transparency, and accessibility has shaped her approach to city leadership and community building.ㅤ📌 What We CoverHow a Facebook group turned community leadership into a council seatThe “three asks” that changed her path to public serviceLessons learned about teamwork, checks and balances, and influenceCreating the Youth Advocate position and Summer Works programManaging an $8.6 million city budget loss while protecting jobs and services“People over programs”: balancing empathy with responsibilityBuilding strong relationships with constituents, representatives, and city staffWhy transparency, accessibility, and open communication matterAdvice for anyone considering running for local officeThe importance of lifting up new leaders and building future public servantsㅤ🔗 Resources MentionedCity of Jeffersonville website: cityofjeff.netDonna’s city email: DREED@cityofjeff.netㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

History becomes personal when it shapes your own career. Host Hugh Plappert welcomes Chris Walker, whose deep family roots in Jackson County date back more than a century. Her great-grandfather, August Singler, served as sheriff in 1913, giving his life in the line of duty. Her father and uncle carried that civic legacy forward as mayor and county commissioner, and Chris continued the tradition through her decades of service in county government.ㅤFrom starting as an entry-level employee in 1995 to becoming the elected County Clerk, Chris Walker shares how motivation, work ethic, and family history shaped her purpose. She reflects on navigating financial crises, modernizing systems with Oregon’s first eRecording platform, and creating the Property Recording Alert Service to better protect residents.ㅤThis conversation spans legacy, leadership, resilience, and a lifelong dedication to serving the public with integrity.ㅤ👤 Guest BioChris Walker serves as County Clerk for Jackson County, Oregon. Her family’s history of public service began with her great-grandfather, Sheriff August Singler, in the early 1900s. Over nearly three decades, Chris has led initiatives like Oregon’s first eRecording program and the Property Recording Alert Service. Her leadership reflects a lifelong commitment to accessibility, transparency, and community service.ㅤ📌 What We CoverThe 113-year family legacy of public service in Jackson CountyThe story of Sheriff August Singler and the history behind his serviceHow local leadership continued through generations—from mayor to county commissionerChris’s start in 1995 as an entry-level employee and path to County ClerkLessons from managing financial downturns and departmental cutsBecoming the first county in Oregon to implement eRecordingLaunching the Property Recording Alert Service for residentsUsing digital voting options for military and overseas votersThe value of accessibility, transparency, and proactive public serviceAdvice for young people entering local government careersㅤ🔗 Resources MentionedJackson County, Oregon – jacksoncountyor.govProperty Recording Alert Service (Jackson County program)Federal E-Sign ActUniform Electronic Transactions ActVotes App – secure voting option for military and overseas votersㅤGround Floor Government is hosted by Hugh Plappert of PhoneLive.io.

Technology in local government is more than servers and software—it’s about people and outcomes. In this conversation, Hugh Plappert talks with Bob Leek, CIO of Clark County, Nevada, about how leadership, community impact, and innovation intersect in the public sector.ㅤBob Leek shares stories from a career that’s moved from private industry to public service—from Egghead, Banfield, and Kaiser Permanente to leading one of the largest counties in the nation. He discusses the shift from profit-driven technology to mission-driven outcomes, the importance of “success skills” like empathy and communication, and how Clark County’s IT team supports everything from public safety to social services.ㅤListeners hear firsthand how technology enables healthy, thriving communities and why careers in public service technology offer both purpose and opportunity.ㅤ👤 Guest BioBob Leek serves as CIO for Clark County, Nevada. With experience spanning private sector technology and public service, his focus is on leveraging technology for better community outcomes. His leadership emphasizes people-centered IT, workforce development, and mission-driven innovation in one of the largest counties in the U.S.ㅤ📌 What We CoverBob Leek’s career path from private sector tech to public serviceHow early exposure to computers inspired a lifelong focus on outcomes through technologyLessons from roles at Egghead, Banfield Pet Hospital, and Kaiser PermanenteThe transition from profit-based business models to mission-driven government workLeading Clark County’s IT organization serving 2.5 million residents and 50 million annual visitorsBuilding healthy teams through “success skills,” empathy, and mindfulnessHow technology supports residents, business owners, visitors, and employeesFrameworks for accessibility, inclusion, and community-centered service designAdvice for students, veterans, and professionals exploring careers in public sector ITThe long-term rewards and stability of a career in local government technologyㅤ🔗 Resources MentionedClark County Nevada – job opportunities and IT department homepageSociety for Information Management – Las Vegas Chapterㅤ(Show Notes prepared for Ground Floor Government, hosted by Hugh Plappert and produced by PhoneLive.io.)

City clerks are often seen as formal and distant, yet behind those desks are leaders transforming their communities. Hugh Plappert sits down with Dayna Williams-Hunter to explore her unexpected path from entrepreneurship and drone photography to public service.ㅤDayna shares how one conversation led her to run for city clerk and discover her calling in local government. She talks about bringing technology and heart together — from digitizing a century of city records to running large-scale food drives. With humor, honesty, and determination, Dayna reflects on serving with neutrality, handling criticism, and leading change with compassion. Her story shows how curiosity, community, and technology can come together to shape better local government.ㅤ👤 Guest BioDayna Williams-Hunter is an elected city clerk whose career began through entrepreneurship and community partnerships. A certified drone pilot and longtime advocate for public service, she combines technology and social responsibility to enhance communication, transparency, and service in her city.ㅤ📌 What We CoverHow a marketing and drone project led to running for city clerkBalancing technology adoption with public service and community impactThe influence of African American innovators in everyday life and infrastructureNavigating communication, neutrality, and public trust as a city clerkLessons from leading food drives and nonprofit initiatives for community supportOvercoming pushback when modernizing processes and replacing paper bindersManaging major technology projects, including agenda software migrationDigitizing more than 100 years of city records for a new, efficient futureMentorship, learning from peers, and advice for new clerks entering the professionEncouragement for residents to get involved and understand their local governmentㅤ🔗 Resources MentionedCalifornia Municipal Clerk Association (CMCA)The Brown ActCalifornia Public Records Act (CPRA)“Black People Invented Everything” (book referenced by Dayna)ㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

A law enforcement career can teach powerful lessons about leadership, accountability, and service. For Hugh Plappert’s guest, Dr. Jonathan Flores, those lessons shaped a 22-year journey from police communications to major crimes investigator and ultimately city manager.ㅤIn this conversation, Dr. Flores shares how his early experience at the McAllen Police Department and his faith-led approach to leadership prepared him to serve his hometown of Pharr, Texas. He reflects on the challenge of transitioning from paramilitary command to collaborative city management, his passion for developing future leaders, and his dedication to public service that starts with strong character and community connection.ㅤListeners hear about his leadership development program, life skills partnership for youth, and how legacy, empathy, and faith guide his daily purpose in city government.ㅤ👤 Guest BioDr. Jonathan Flores serves as City Manager of Pharr, Texas. His public service career began at age 18 in law enforcement, spanning more than two decades across multiple departments before transitioning to city management. Guided by faith and family, Dr. Flores focuses on leadership, workforce development, and community engagement.ㅤ📌 What We CoverBeginning a law enforcement career at 18 and building a 22-year path of public serviceThe transition from police chief to city manager and learning to lead beyond the paramilitary modelBalancing the vision of elected officials with the needs of city employees and citizensAdapting leadership styles across generations in a large municipal organizationCreating a youth life skills program in partnership with local schoolsDeveloping a leadership academy for aspiring and current city employeesEstablishing internship programs that connect high school and college students to real-world municipal workThe role of faith, family, and service in shaping daily motivation and long-term legacy🔗 Resources MentionedCity of Pharr, Texas — farrtx.govEmail contact for Dr. Jonathan Flores: Jonathan.Flores@pharrtx.govㅤGround Floor Government is hosted by Hugh Plappert and produced by PhoneLive.io.

Being involved in local city government can take many paths. Hugh Plappert talks with Dana Healy of Tightrope Media Systems about her journey from video production to serving the government as a vendor. Dana shares how a high school class accident sparked her passion for video and how that path led to managing television stations, working with nine cities, and eventually supporting accessibility for local governments.ㅤShe describes learning how communication flows differently inside government, the importance of budgets and measurable outcomes, and how leadership transitions can reshape projects overnight. From turning around a struggling television station to creating MediaScribe for real-time meeting transcripts, Dana highlights how understanding pain points and focusing on inclusivity can transform city communications. Her story emphasizes patience, empathy, and trust as the foundation for any long-term partnership with local government.ㅤ👤 Guest BioDana Healy is Chief Operations Officer at Tightrope Media Systems and host of the Government Video Podcast. Her career began in video production and evolved into decades of partnership with city governments. Dana’s focus includes ADA Title II and WCAG compliance, closed captioning, and accessible communications. Based in Minnesota, she also runs a small-batch soup company, bringing the same care for connection and quality to every project she leads.ㅤ📌 What We CoverHow a high school video class led to a lifelong career in communicationLessons learned managing television stations and serving nine citiesUnderstanding government cadence, budgets, and measurable outcomesNavigating leadership transitions and changing council prioritiesTurning around a struggling organization through focus and collaborationThe creation of MediaScribe and the importance of accessibility in civic lifeBuilding trust and relationships as a long-term vendor to local governmentsWhy patience, empathy, and partnership matter more than flashy technologyㅤ🔗 Resources MentionedTightrope Media SystemsGovernment Video PodcastMediaScribeHugh Plappert

Life can throw some wrenches into a career. Hugh Plappert sits down with William Whitson to unfold an interesting career path from Washington DC and the U S E P A to city manager and long-term recovery. The conversation moves through hurricanes back to back, an intergovernmental response to Katrina, Hurricane Harvey in Rockport, Texas, COVID, and flash flooding after the 4th of July. Listeners hear how to make an impact with grants and contracts, how local governments pair up the damage with the available funding, and why a comprehensive plan lands north of $150 million in state and federal aid. The mindset is a marathon and not a sprint, with training, ISO certificates, FEMA courses, EOCs, mutual aid, and sister city exchanges. Technology changes expectations for service delivery, from letters to faxes to email and texting, with AI and drone technology, GIS, and cameras in water and sewer lines.ㅤ👤 Guest BioWilliam Whitson worked at headquarters in Washington with the U S E P A, learning contracts, grants, intergovernmental relations, and communication strategies. He moved into local government as a manager with hurricanes back to back, an intergovernmental response to Katrina, and long-term recovery for Hurricane Harvey in Rockport, Texas. He helped write a comprehensive long-term recovery plan and landed north of $150 million in state and federal aid. He is active with ICMA fellows and coaching and serves communities as a consultant and interim city manager.ㅤ📌 What We CoverFrom federal to local: getting told the resource level versus building a budget with consensus on the tax rateHurricanes back to back, Katrina, Hurricane Harvey in Rockport, Texas, COVID, and flash flooding after the 4th of JulyPairing up the damage with the available funding and recording it in a comprehensive plan“Your best work in an emergency happens before the emergency” with training, ISO 100 through 800, and incident commander rolesMarathon mindset, advanced planning, and being a team player with elected officials and staffMutual aid and sister city exchanges, 5 0 1 C 3 roles, enterprise funds, and the parts you do not see undergroundTechnology in service delivery: AI note taking, drone technology, GIS, cameras in water lines and sewer linesGetting started: education, internships, writing studies, volunteering, and working with a managerㅤ🔗 Resources MentionedFEMA courses and ISO 100 through 800EOC and NIMSICMA, ICMA Young Professional fellows, and ICMA coachingRockport, Texas long-term recovery for Hurricane HarveyEnterprise funds, lift stations, generators, and traffic lightsDrone technology, GIS technology, cameras in water lines and sewer lines

Host Hugh Plappert welcomes Mayra Rios from Brownsville, Texas, a community thriving with growth, culture, and collaboration across borders. As the City Secretary, Mayra shares how Brownsville connects tourism, business, and innovation—from its relationship with Mexico to its partnership with SpaceX’s new city, Starbase.ㅤShe reflects on her path from teaching to law and city administration, revealing how compliance, communication, and compassion shape her service. Mayra describes the role of City Secretary as the hub connecting officials, departments, and residents, especially during election season. Her words highlight the importance of transparency, legal responsibility, and people-first leadership rooted in purpose and service.ㅤ👤 Guest BioMayra Rios serves as the City Secretary for the City of Brownsville, Texas. She began her career in a law firm before advancing through municipal roles, including Assistant and Deputy City Secretary. Mayra is part of the Texas Municipal Clerks Association and is known for her focus on connecting governance with people. She describes her purpose as “serving to connect people and governance,” emphasizing compassion, transparency, and continuous learning.ㅤ📌 What We CoverBrownsville’s thriving economy and collaboration with Mexico and SpaceX’s StarbaseThe city’s growing tourism and daytime population impact on sales tax and visibilityThe role of City Secretary as the connecting hub between officials, departments, and residentsElection season responsibilities, compliance, and transparency for voter accessThe preparation, teamwork, and mental focus needed to deliver smooth electionsChallenges of educating residents and staff about the “why” behind local proceduresThe importance of compassion, communication, and people-first leadershipEncouragement for anyone entering local government: lead people first, greatness is serviceㅤ🔗 Resources MentionedTexas Municipal Clerks Association (TMCA)Texas Secretary of StateSpaceX “Starbase” CityMartin Luther King Jr. quote on greatness and service

“Don’t assume that just because it’s government, it’s boring.” With Hugh Plappert and Aileen Dickson, the path runs from television marketing to a city clerk’s office where elections, records, and public access shape every decision. Aileen traces a move from one computer per department and photocopied council packets to digital operations, Open Troy, and careful exploration of AI for searches. She explains being appointed and confirmed, the shift from paper to electronic records, and why “elections take over everything” as law changes in 2018 and 2022, COVID years, and presidential cycles require agility. Responsibilities span agendas and minutes, FOIA, vital records, cemeteries, parliamentary procedure training, budgeting, community engagement, and a new precinct map. Education, mentorship, and association work support new clerks and succession planning. Creativity shows up in precinct outreach with a Finding Nemo play and a sixties pop diner feel that gets attention and shares information from the source.ㅤ👤 Guest BioAileen Dickson discovered election administration while working in police records and volunteering after hours. She transferred into the clerk’s office as an office assistant, took on budgeting, council agendas, ordinances, and resolutions, and became city clerk in 2011. Appointed by the city manager and confirmed by the city council, she has been called to this work for 25 years. Aileen is a master municipal clerk and a Level 3 M-I-P-M-C, active in county and state associations, mentoring new clerks, and pursuing an election official certificate through Oakland University.ㅤ📌 What We CoverFrom police records to the clerk’s chair and “the job that I didn’t know I wanted”Appointed city clerk, confirmed by council, and differences across Michigan cities and townshipsFrom photocopies and hand delivered agendas to digital operations and Open Troy“Elections take over everything,” agility with 2018 and 2022 constitutional changes and COVID yearsCareful exploration of AI for searches while protecting accuracy and securityBudget season, new voting system planning, and shifting resources for presidential yearsVital records, FOIA coordination, cemeteries, records retention, and parliamentary procedure trainingCommunity engagement booths, a new precinct map, Finding your precinct with under the sea themes, stickers, and a sixties pop diner feelEducation and certifications through MAMC, IIMC, county associations, state and county election training, and Oakland UniversityMentorship, Facebook group support, membership tracks, and succession planning for new clerksㅤ🔗 Resources MentionedOpen TroyMichigan Association of Municipal ClerksInternational Institute of Municipal ClerksOakland County Clerks AssociationBureau of Elections at the state and the Secretary of State’s officeOakland University election official certificateFacebook group for clerksFinding Nemo (precinct outreach play)

Young, elected, and showing up. Host Hugh Plappert sits down with Dominik Bronakowski, the elected City Clerk of Des Plaines, sworn in at 24 and proud to be the youngest elected citywide official in Des Plaines history. Dominik shares how wearing many hats opened doors, from working full-time in the Illinois State legislature on constituent services and outreach to evenings and weekends in the clerk’s office. From ageism on the campaign trail to proving himself day in and day out, Dominik focuses on transparency, accessibility, and competitive elections. He talks about rolling out translation services for non-English speakers, making it easier for candidates to get on the ballot, and showing up to every city council meeting to learn how government works. His message to young people is simple: show up.ㅤ👤 Guest BioDominik Bronakowski is the elected City Clerk of Des Plaines. Sworn in at 24, he is the youngest elected citywide official in Des Plaines history. He also works in the Illinois State legislature for a state representative in the Lake County area, handling constituent services, outreach, and district office work. Dominik serves at city council meetings, community events, and leads initiatives around accessibility and elections while collaborating with strong staff in the clerk’s office.ㅤ📌 What We CoverWearing multiple hats: full-time in the Illinois State legislature and part-time as City ClerkShowing up to every city council meeting to learn how government works and operatesNavigating ageism and proving capability by doing the work day in and day outTransparency, accessibility, and competitive elections as priorities beyond the status quoRolling out onsite translation services to support non-English speakers at City HallCreating candidate guides to make it easier to get on the ballot locallyCommunity connection through farmers’ markets, permitting and licensing, and liquor licensesMentorship from Mayor Andrew Goczkowski and State Senator Laura Murphyㅤ🔗 Resources MentionedCity of Des PlainesDes Plaines City Council meetingsPlanning and Zoning BoardMayor Andrew GoczkowskiState Senator Laura MurphyLake MichiganDeputy FOIA officerFarmers’ markets

How do you turn unexpected opportunities into a lasting career of service? On this episode of Ground Floor Government, host Hugh Plappert speaks with Vanessa Joseph, elected City Clerk for the City of North Miami and practicing immigration attorney.ㅤVanessa shares her journey as the daughter of Haitian immigrants, her initial plan to return to Haiti after the 2010 earthquake, and how her passion for service led her toward immigration law and ultimately public office. She explains how she became bi-vocational, why civic education is central to her work, and how the office of the City Clerk serves as a bridge between residents and their government.Listeners will hear stories about creating the Madam Clerk Project to engage children, launching a Learn to Swim initiative that expanded countywide, and the lessons she’s learned about leadership, listening, and building trust.ㅤ👤 Guest BioVanessa Joseph is the elected City Clerk for the City of North Miami and an immigration attorney with a nonprofit organization. Born in the United States to Haitian immigrants, she has spent over a decade working in immigration and human rights law. Since being elected in May 2019, she has served as City Clerk, focusing on civic engagement, transparency, and community service.ㅤ📌 What We CoverGrowing up as the daughter of Haitian immigrants and finding pride in both culturesTransitioning from political science and public administration studies to immigration lawRunning for and being elected as City Clerk in North MiamiWhy the clerk’s office is the bridge between people and their governmentLessons from early challenges and the importance of listening in leadershipCreating the Madam Clerk Project coloring book and distributing over 5,000 copiesLaunching the Learn to Swim initiative in honor of a mentee, now part of a countywide zero drowning programEncouragement for immigrants and residents to participate in boards, committees, campaigns, and local electionsㅤ🔗 Resources MentionedMadam Clerk Project coloring book (City of North Miami initiative)North Miami Learn to Swim programLegacy Magazine “40 Under 40” recognitionHaitian American Chamber of Commerce “20 Under 40” recognition

Changes are challenging. They can make you or break you. They can throw you into an emotional turmoil, and they are important to understand as you develop your career in local government. In this conversation, Hugh Clapper sits down with Shirley Foxx-Knowles, City Clerk of Tampa, to talk about navigating political, system, and career changes.ㅤShirley shares her journey from 16 years in corporate accounting at GTE to more than two decades serving in Tampa’s city government. She reflects on differences between the corporate world and local government, the importance of attitude, and the projects that made a lasting difference for the public. From handling hurricanes and supporting council meetings to leading the archives and records division, Shirley emphasizes service, leadership, and a can-do mindset.ㅤListeners will also hear her perspective on working with three mayors, mentoring staff, and why attitude truly is everything in building a career in public service.ㅤ👤 Guest BioShirley Foxx-Knowles is the City Clerk of Tampa. Recruited to government service by Mayor Pam Iorio, she has worked under three mayors during her 22 years in city government. With a background in accounting and corporate experience at GTE, Shirley leads the clerk’s office and archives and records division, providing vital services to council, departments, and the public.ㅤ📌 What We CoverMoving from corporate accounting to city government and the adjustments requiredDifferences between corporate deadlines and the pace of local governmentWhy attitude, mentorship, and internships shape career successLeading the City Clerk’s office and serving as the hub of information for the public and councilImplementing document storage systems and helping residents become self-sufficient in accessing recordsPreparing for hurricanes, securing staff and equipment, and supporting the emergency operations centerExperiences working with three Tampa mayors: Pam Iorio, Bob Buckhorn, and Jane CastorPublishing history projects, including “Mayors of Tampa,” “Council of Tampa,” and the annual “100 Years Ago in Tampa” seriesAdvice for new careers in local government and the importance of a can-do attitudeㅤ🔗 Resources MentionedCity of Tampa Clerk’s Office Books: Mayors of Tampa, Council of Tampa, City Clerks of Tampa, and 100 Years Ago in Tampa — available on the Tampa City Clerk’s website

On this episode of Ground Floor Government, host David Plappert sits down with Deborah Sorensen, City Secretary of Rowlett, Texas. Deborah shares how rules, laws, and codes shape what cities can and cannot do, highlighting the importance of the Open Meetings Act, the Public Information Act, and election laws.ㅤShe describes the Action Center in Rowlett, a one stop shop for citizens who need help navigating city services, and reflects on juggling multiple roles each week, from preparing agendas and minutes to elections and public information requests. Deborah also talks about leading Rowlett to its first Municipal Clerks Office Achievement of Excellence Award, the challenges of new state legislation, and the importance of transparency and trust with citizens.ㅤListeners will hear her perspective on communication trends, citizen engagement, and the personal side of public service, including being “on” 24/7 as a city representative.ㅤ👤 Guest BioDeborah Sorensen is the City Secretary of Rowlett, Texas. She has served in local government for 17 years, beginning with an Economic Development Corporation role, later working as a paralegal, and then moving into city secretary positions in multiple Texas cities. She joined Rowlett in January 2025, where she continues her commitment to transparency, elections, and citizen service.ㅤ📌 What We CoverLaws and codes that govern city operations, including the Open Meetings Act and Public Information ActThe Action Center in Rowlett as a one stop shop for citizensPreparing agendas, minutes, ordinances, resolutions, elections, and information requestsBalancing an unpredictable workload and citizen interactions dailyReceiving the Municipal Clerks Office Achievement of Excellence Award in Rowlett and previous citiesChallenges from recent state legislation limiting city authorityBuilding transparency and trust with the public, especially when facing criticismCommunication methods used in Rowlett, from videos and social platforms to senior engagementThe growth of Rowlett from a rural city to a metroplex community of nearly 70,000Advice for those entering local government: thick skin, compassion, and prioritizing citizensㅤ🔗 Resources MentionedTexas Municipal Clerks AssociationMunicipal Clerks Office Achievement of Excellence Award

A pothole crew, a dump truck, a radio system, a streetlight on every corner. Behind each visible service sits an army that buys, maintains, measures, and pays for it. In this conversation, Hugh Plappert speaks with Mark Funkhouser, who connects the nuts and bolts of procurement, budgeting, and performance auditing to parks, safety, clean water, and trash pickup. He shares a Kansas City story where resident surveys, an audit, and a voter-approved bond transformed an outdated streetlight system. He talks about mistakes like a public safety radio purchase that failed frontline users, why the second question in government is how to pay for it, and why democracy is difficult and messy. He encourages internships, finance skills, service on boards, and even running for office. He calls the current moment “fend for yourself federalism” and argues that governance precedes finance.ㅤ👤 Guest BioMark Funkhouser is a former Mayor of Kansas City and longtime government performance auditor. He served as publisher at Governing magazine. He teaches budgeting and financial management in the John Lewis MPA program at Tulane. He leads Funkhouser & Associates, focusing on strategic planning and comprehensive plans through a finance and governance lens. He highlights Eleanor Ostrom’s principles for governing a common pool resource and emphasizes that governance precedes finance.ㅤ📌 What We CoverThe “army behind” visible services and why every street name has an invoice and a receiptHow procurement really works for a $150,000 dump truck, from specs to lifecycle costs to appropriationsA Kansas City audit that led to a voter-approved bond and doubled resident satisfaction with street lightingLessons from a failed public safety radio system and how auditors diagnose what went wrongCareers that start with internships and grow into leadership, plus the value of finance trainingWhy the second question is how to pay for it and why democracy is difficult and messy“Fend for yourself federalism” and responsibilities devolving to state and local governmentsGovernance precedes finance, with examples from Flint, Michigan and Eleanor Ostrom’s principlesㅤ🔗 Resources MentionedFunkhouser & AssociatesGoverning magazineJohn Lewis MPA program at TulaneEleanor OstromTeddy Roosevelt’s “the man in the arena”Flint, MichiganKansas City streetlight bond and public safety radio system references

Welcome to Ground Floor Government with David Plappert. In this conversation, Rheanna Ollis shares how a political science path turned into community relations, starting as an unpaid intern, jumping into billing and collections, becoming the first coordinator, and stepping into division head at 23. She talks about juggling social media, uploading city council meetings, a weekly City Council Digest, neighborhood associations, press releases, a video project for the enterprise zone, and working with a graphic designer on target audiences and marketing.ㅤRheanna explains why communication is the hardest part when your target audience is 28,000 people across different backgrounds. She breaks down home rule, how department and division heads shape decisions, and why reaching council members and division heads matters. She walks through City Council Digest to share hot topic items and What’s Brewing, a coffee talk series with free cups, Q&A cards, and accessibility in mind. She also shares feedback from a 25-year comprehensive plan that shifted focus toward beauty, signage, and banners with “you decide what’s possible,” plus practical channels from Facebook and Instagram reels to print media and First Fridays.ㅤ👤 Guest BioRheanna Ollis is the Community Relations Administrator for the City of Danville. With a bachelor’s degree in political science, she started as an unpaid intern, moved into billing and collections, became the first coordinator in community relations, and now leads the division. She sits on the Downtown Danville Inc. board, works across departments on social media, press, neighborhood associations, and city council communications, and launched initiatives like the City Council Digest and What’s Brewing to connect residents with department and division heads and the mayor.ㅤ📌 What We CoverStarting as an unpaid intern, moving to billing and collections, first coordinator, then division head at 23Why communication is the hardest part when the target audience is 28,000 peopleHome rule, council votes, and how department and division heads shape decisions residents feelCity Council Digest: hot topic breakdowns, live streaming, reviews by city clerks, and sending to local mediaWhat’s Brewing: traveling coffee talks, first 15 cups free, Q&A cards, accessibility, and quarterly cadencePublic feedback from a 25-year comprehensive plan: focus on beauty, signage, banners, and welcome signsReaching demographics: Facebook for women 28–52, Instagram reels for 18–28, live streams for staff, print for schools and industryFirst Fridays: kid-focused, low to free cost, downtown businesses, “Discover Danville,” passports, food samples, dance, and musicUsing AI for drafts, captions, ideas, and names like “What’s Brewing” and “City Council Digest,” while keeping a personal touchAdvice to get your foot in the door, call your aldermen, attend meetings, and voteㅤ🔗 Resources MentionedCity Council DigestWhat’s BrewingDowntown Danville Inc.Public WorksFirst FridaysFacebook (Meta)Instagram reelsYouTube and Chris Hardin (travel vlogs)QR code for the city website (on flyers)Enterprise zone video project“You decide what’s possible” banners and signage

Joseph Lewin, producer of Ground Floor Government, sits down with David Plappert, the regular host of the show, for a special behind-the-scenes conversation about what it really takes to get PhoneLive running. Many communities struggle to connect with the 20% of people who cannot access livestreams due to broadband barriers. David explains how PhoneLive bridges that gap by integrating seamlessly with existing streaming platforms, provisioning dedicated toll-free phone numbers, and making participation as simple as answering a call.ㅤ📌 What We CoverWhy PhoneLive matters for the 20% of people without broadband accessThe simple 15-minute setup with no hardware or telephone lines requiredHow PhoneLive integrates with livestream providers as an RTMP destinationDedicated toll-free numbers and 24/7 availability for community accessLive notifications and subscriber call-outs that automatically connect residentsFour ways people can subscribe, from call-ins to CSV import and API integrationSupport options, including text-based help during meetingsReporting and analytics tied to actual phone numbers for follow-up and engagementㅤ🔗 Resources MentionedPhoneLiveDavid PlappertJoseph Lewinㅤ📢 Powered by PhoneLive.

An estimated 10% of U.S. households lack broadband, and as many as 20% of constituents are unable to access city council, school board, and other public meetings online. In this conversation, David Plappert is joined by producer and guest host Joseph Lewin to explore why live streaming alone leaves too many people out and how phone access bridges the gap.They discuss the limitations of current solutions, from manual conference lines to free services with hidden costs, and highlight how dedicated toll-free phone lines with automation remove barriers for marginalized groups, seniors, and people on the move. Using real-world examples—from truck drivers to school board parents—this episode underscores the importance of inclusivity, transparency, and simplicity in government meeting access.📌 What We CoverWhy 10% of U.S. households without broadband face immediate barriers to live streamsHow real-world scenarios like truck drivers, landscapers, and seniors highlight the access gapThe role of phone access as a “least common denominator” for meeting participationLimitations of existing phone systems, including high administrative burden and PIN complexityHidden costs of free conference call services for prepaid phone usersHow Phone Live automates access with dedicated toll-free numbers, live notifications, and archivingWays phone-based access can increase transparency for school boards and public meetingsWhy automated phone solutions reduce IT workload while improving ADA compliance🔗 Resources MentionedPhoneLive.io

Local government meetings shape communities, but for one in five Americans, participation is out of reach. In this first episode of Ground Floor Government, producer Joseph Lewin hosts a conversation with David Plappert about why access to city meetings matters and who is being left out. They uncover overlooked groups struggling to connect, including households without broadband, elderly residents, blue collar workers, and families living below the poverty line. The discussion highlights barriers such as resource limitations, technology gaps, and time constraints that keep people disconnected. David shares stories of residents whose lives changed when access became possible, why cities need to address accessibility, and how upcoming regulations will drive change.ㅤ👤 Guest BioJoseph Lewin is the producer of Ground Floor Government and guest host for this episode. He brings personal experience from years working in blue collar jobs and remote work, offering a unique perspective on accessibility challenges and community needs.ㅤ📌 What We CoverWhy transparency and accountability in local government depend on access for allThe reality that 20% of Americans struggle to connect to online city contentGroups most affected, including those without broadband, elderly residents, people with disabilities, and blue collar workersStories of residents whose voices were heard after gaining meeting accessThe complex steps required for a resident to join a live streamLimitations of current solutions like Zoom call-ins, free conference calls, and traditional phone bridgesHow upcoming ADA Title II regulations will affect cities and compliance effortsA preview of future episodes addressing new tools and solutions for accessibilityㅤ🔗 Resources MentionedUS Census DataADA Title II Accessibility RulesFree Conference Call solutions (referenced in discussion)PhoneLive.io

Local government is often seen as big ideas, policies, and elected officials making decisions. But the reality runs deeper. It depends on the quiet leadership behind the scenes—those who publish agendas, keep records, manage calm amid chaos, and lead teams to keep the public informed. David Plappert, host of Ground Floor Government, highlights the essential roles of city and county clerks, city managers, communication professionals, and IT leaders. This trailer episode sets the stage for conversations about the real work that keeps local governments transparent, connected, and moving forward. If you have ever been the person making it happen when no one else knows, this is your time at the mic.ㅤ📌 What We CoverThe common misconception that local government runs only on policy and elected officialsThe vital behind-the-scenes work of publishing agendas and managing recordsThe role of quiet leadership in calming chaos and guiding teamsHow local government staff keep the public informed and connectedThe focus on city and county clerks, city managers, communication professionals, and IT leadersPreparing for late nights and last-minute meetingsThe impact of tech shifts on how cities serve residentsAn invitation for those who keep local government running to take the micㅤ🔗 Resources MentionedGround Floor Government podcast hosted by David PlappertㅤFor more on how technology can support local government communication and operations, visit PhoneLive.io.