Elevating Workforce and Patient Experience with Keisha Mullings Smith of UChicago Medicine
Podcast: Becker’s Healthcare PodcastPublished On: Tue Jul 22 2025
Description: In this episode, Keisha Mullings Smith, Vice President and Chief Consumer Experience Officer at UChicago Medicine, shares how her team is aligning workforce well-being and patient experience through integrated strategies, innovation, and culture-building. She also highlights upcoming initiatives focused on retention, smart care delivery, and expanding access across the community.
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