Steve Smith on Transforming Patient Access Through Automation at Inova
Podcast: Becker’s Healthcare PodcastPublished On: Wed Mar 04 2026
Description: In this episode, Steve Smith, Assistant Vice President of Enterprise Contact Center and Access at Inova Health System, shares how the organization is leveraging cloud based technology, digital assistants, and AI driven tools to streamline scheduling, improve self service, and enhance both patient and team member experiences.
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