How CVS Health Is Using Agentic AI Twins to Transform Patient Experience
Podcast: Becker’s Healthcare PodcastPublished On: Sat Apr 11 2026
Description: In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.
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