Strengthening Nursing Fundamentals to Improve Patient Experience with Sadie Durham, DNP, RN
Podcast: Becker’s Healthcare PodcastPublished On: Tue Feb 17 2026
Description: In this episode, Sadie Durham, DNP, RN, Chief Nursing Officer at Ascension St. Vincent’s Clay County in Middleburg, Fla., shares how refocusing on bedside shift reporting and hourly rounding led to a 40 point increase in net promoter score. She discusses sustaining frontline accountability, standardizing nursing practices, and why getting back to basics can drive meaningful gains in patient experience.
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