How Healthcare Organizations Can Elevate Rounding From a Routine Task to a Strategic Driver of Patient Loyalty, Experience, & Care Outcomes
How Healthcare Organizations Can Elevate Rounding From a Routine Task to a Strategic Driver of Patient Loyalty, Experience, & Care Outcomes  
Podcast: Becker’s Healthcare Podcast
Published On: Wed Apr 15 2026
Description: In this episode, Katie Haifley, CPXP, Director of Product and Strategy at NRC Health, and Ashley Nelson, M.S., BSN, RN, Strategic Advisor, Nursing at NRC Health, discuss how intentional, high-impact rounding can strengthen patient trust, improve experience, and drive measurable gains in loyalty. They share insights on moving beyond check-the-box approaches to create meaningful human connections and real-time improvements in care.This episode is sponsored by NRC Health.