VA’s customer experience (CX) strategy; A Conversation with John Boerstler
VA’s customer experience (CX) strategy; A Conversation with John Boerstler  
Podcast: The Business of Government Hour
Published On: Mon Jul 22 2024
Description: What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? I’ll explore these questions and more with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans AffairsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.