Enhancing the custom experience (CX): Insights on leadership and CX best practices
Podcast:The Business of Government Hour Published On: Mon Mar 25 2024 Description: How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? What is the difference between managing tasks versus leading for results? Join host Michael Keegan as he explores these questions and more with thought leader Scott Edinger.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.