Transforming the taxpayer experience: A conversation with Karen Howard
Transforming the taxpayer experience: A conversation with Karen Howard  
Podcast: The Business of Government Hour
Published On: Mon Jan 22 2024
Description: What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.