In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is now a defining feature of the business landscape. Gartner expert Mary Mesaglio returns to offer a succinct and timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today.   You'll learn: Why corporate-speak fails in times of change and what to say instead The 10x10x10 rule for reinforcing priorities with your team How guiding principles offer stability and direction   Dig deeper: See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights Learn how to create a strategic workforce plan

AI is delivering pockets of productivity, but far less business value than expected. In this episode of Gartner ThinkCast, Distinguished VP Analyst Fran Karamouzis explores why so much AI ROI remains stuck inside organizations, never reaching the bottom line. While many leaders expect gains in individual productivity to translate directly into financial outcomes, legacy processes, siloed structures and outdated operating models often prevent that value from scaling. In a preview of a recent standout webinar, you'll hear what it really takes to unlock measurable impact — from rethinking how work flows across teams, to redesigning end‑to‑end processes, and leading the organizational change required to make AI stick.   You'll learn: Why productivity gains alone don't guarantee financial returns Where AI value gets trapped inside workflows and operating models How to redesign work around end‑to‑end outcomes, not individual tasks What it takes to lead organizational change and consistently convert AI into ROI   Dig deeper: Register to watch the full "Value is Trapped" webinar Learn how to prove quantifiable value from AI See why Gartner is the world authority on AI

AI is pushing the services industry into a new kind of competitive divide. In this episode of Gartner ThinkCast, Gartner experts Craig Lowery and Scott Frederick explore the growing split in AI services — where platform-driven, AI-enabled providers are accelerating ahead, and digital-only models are struggling to keep up. From autonomous agents and intelligent service delivery platforms to the rise of "phygital" experiences, they unpack how AI is moving beyond apps into real-world environments — and what that means for competition, growth and strategy.   You'll learn: Why the AI services market is splitting and who's winning How AI agents and platforms enable "growth without growth" Why hyperscalers threaten digital-only service strategies Where "phygital" experiences create new competitive advantage   Dig deeper: Download the Top 3 Priorities for Tech Services Leaders Learn more about Gartner for Tech Services Practice Leaders See why Gartner is the world authority on AI

Agentic AI is likely the most hyped technology in enterprise IT, but its long-term potential is still just as real. In this episode of Gartner ThinkCast, Distinguished VP Analyst Rajesh Kandaswamy breaks down the 2026 Hype Cycle for Agentic AI — what it is, why it matters, and how leaders can separate real opportunity from market noise. From rising investment interest to the challenges of governance, integration and scale, this conversation unpacks where organizations are today — and what comes next.   You'll learn: What Gartner Hype Cycles reveal and how to use them effectively Why agentic AI is at peak hype, but still early in adoption The real barriers to success: governance, guardrails and clean data How to identify high-value use cases and avoid "agent washing"   Dig deeper: Download the full Hype Cycle for Agentic AI See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

AI adoption is accelerating fast, but so is enterprise risk. In this episode of Gartner ThinkCast, Distinguished VP Analyst Paul Furtado explores the growing reality facing leaders: nearly every organization is investing in AI, yet most expect it to increase their risk profile. Drawing from real-world examples, Paul breaks down how AI can shift from a source of exposure to a powerful driver of resilience — reducing remediation time, improving threat detection, and strengthening fraud prevention.   You'll learn: The three priorities leaders must get right: security, governance and talent How to focus on AI use cases that actually reduce risk What separates successful AI adoption from high-speed failure Dig deeper: Learn more and download the 2026 Gartner CIO Report Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

Agentic AI is already reshaping how work gets done, and the biggest risk for CIOs isn't failure, it's falling behind. In this episode of ThinkCast, Gartner VP Analyst Brandon Germer explains why scaling agentic AI can't be done in silos, and how CIOs must co-lead with other C-suite members to build the financial, operational, and governance foundations for enterprise-wide impact.   You'll learn: Why the biggest risk in agentic AI isn't failure — it's waiting too long to act What it takes to scale AI beyond isolated use cases into enterprise-wide systems How to align the CIO, CFO, COO and CHRO around shared outcomes Why the CIO's role is shifting from technology owner to orchestrator Dig deeper: Download our guide to realizing AI value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

AI is accelerating. Threats are evolving. And the pressure on cybersecurity leaders has never been higher. In this episode of ThinkCast, we explore the trends shaping 2026 — where AI adoption, agentic systems, and mounting regulation are pushing security programs to their limits and forcing CISOs to rethink how they operate and where they invest. Gartner experts Chiara Girardi and William Candrick break down the most critical shifts, from AI-powered social engineering and behavior risk, to automation in the Security Operations Center (SOC), postquantum urgency, and securing AI agents through modern identity strategies.   You'll learn: Why AI is breaking traditional security awareness models How SOC teams must evolve without losing critical skills What "harvest now, decrypt later" means for your data How identity is becoming the control plane for AI agents   Dig deeper: Watch the Top Trends in Cybersecurity for 2026 webinar Download the full Top 8 Trends in Cybersecurity breakdown See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

AI hype hasn't disappeared, but patience has.  In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI initiatives stall after early wins — and what separates CIOs who move through the hype from those who fail to generate lasting value. Hear why organizations making real progress with AI aren't chasing the next breakthrough use case. Instead, they're changing how they decide what to stop, when to quit, where to double down, and how to lead through the Trough of Disillusionment.   You'll learn: How CIOs who deliver value decide when to persist, pivot, or pull the plug What it really means to scale AI beyond pilots and proofs of concept Why "quitting better" is a leadership skill — not a failure How to move from AI hype toward an AI‑shaped organization Dig deeper: Download our guide to realizing AI value Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

AI is now everywhere, but trust is breaking down just as fast. As synthetic content floods our feeds and workflows, leaders face a new question: when does AI help, and when does it quietly undermine credibility? In this episode of ThinkCast, Gartner Senior Director Analyst Deepak Seth returns to explore a growing counter‑movement: the rise of "AI‑free" trust. From content labels that signal human creation to new expectations around AI governance, Deepak breaks down why trust — not capability — is becoming the defining challenge of the next AI era.   You'll learn: Why "AI‑free" could become the new organic label for content and brands How trust, provenance and context shape responsible AI use What recent high‑profile failures reveal about over‑automation risks How CIOs can build guardrails without stalling innovation Dig deeper: Watch the 7 Disruptions You Might Not See Coming Become a client to learn more about AI governance, trust and risk See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Mandi Bishop breaks down why so‑called "soft skills" have quietly become the hardest — and most essential — capability to scale in the age of AI. From practical workforce exercises to Mandi's own racing experience, hear how over‑reliance, complacency and automation bias creep in — and how CIOs can rebuild critical thinking, judgment and contextual awareness to turn AI tools into true performance accelerators. You'll learn: Why automation bias is one of the biggest hidden risks in AI adoption How soft skills like skepticism and judgment directly impact AI outcomes Why hands‑on techniques, like hallucination hunts, can build real AI literacy How better prompting reinforces human thinking instead of replacing it What CIOs can do now to operationalize soft skills across the enterprise Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen. In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when efficiency overtakes empathy — and what CIOs can do to keep humanity at the center of AI‑driven design. Through real‑world stories from travel, retail, financial services and the public sector, Don shows how "moments of humanity" shape trust, loyalty and long‑term growth.   You'll learn: What happens when organizations over‑automate customer relationships How to recognize and design for moments that truly matter Where empathy fits into AI‑driven efficiency efforts Why CX challenges often stem from design decisions, not technology limits How CIOs can ensure AI enhances experiences without dehumanizing them   Dig deeper: Attend a Gartner CIO Conference near you See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights

Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes. In this episode, Gartner VP Analyst Alicia Mullery explains why the gap between AI innovation and AI outcomes continues to widen. In a preview of her recent webinar on workforce readiness, you'll hear what's really happening: not mass layoffs, but hiring restraint, role redesign, and a strategic remix of talent — all of which demand far more change management than most organizations anticipate.   You'll learn: Why most AI initiatives stall at productivity gains instead of delivering financial  ROI The three types of AI value and how confusion between them derails results What's actually happening to jobs as AI adoption accelerates The essential skills every employee needs in an AI‑dominant future Why change management is the missing linchpin for sustained AI impact   Dig deeper: Register to watch the full Workforce Readiness webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI without redesigning how software gets built.   In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and Shameen Pillai break down what that redesign actually looks like. They'll explore the team structures that help scale GenAI to repeatable delivery, the platform patterns that reduce cognitive load and drive value, and the API strategies that AI implementation can't function without.   You'll learn: Why GenAI efforts fail without the right team structures How platform engineering reduces complexity and accelerates delivery Why APIs are the backbone of GenAI and agentic AI The five‑dimension API maturity model and where to focus first The tools and next steps to scale AI safely and effectively   Dig deeper: Learn more with Gartner for Software Engineering Leaders See why Gartner is the world authority on AI Become a client to try AskGartner

AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind.  In this preview of the Opening Keynote from Gartner Security & Risk Management Summit, Gartner experts Christine Lee and Leigh McMullen explain why now is the moment for cybersecurity to stop resisting the Hype Cycle, and start using it as a strategic advantage.   You'll learn: Why AI hype is becoming a catalyst, not a distraction, for cybersecurity How to use outcome‑driven metrics to guide smarter investments The biggest risks and realities of GenAI and AI agents What early AI adopters in cybersecurity are doing differently How embracing hype can strengthen resilience and unlock innovation   Dig deeper: Explore more Gartner for CISOs insights Attend a Gartner Cybersecurity Conference near you See why Gartner is the world authority on AI Become a client to try AskGartner

Disinformation isn't just a societal problem anymore — it's an enterprise risk with real operational, financial and reputational consequences. And as AI supercharges the volume, speed and precision of misleading content, leaders are suddenly facing a new kind of threat: one that can't be contained by traditional cybersecurity alone. Distinguished VP Analyst and Gartner Fellow Dave Aron joins us to unpack why organizations must prepare for a "world without truth" — and why building an enterprise-wide discipline called TrustOps is the next essential capability for leaders across the C-suite.   You'll learn: Why disinformation is exploding into a trillion‑dollar risk How industrial disinformation works Why cybersecurity can't handle modern misinformation The top 90‑day moves leaders must make to protect brand trust How a Trust Council becomes your frontline defense   Dig deeper: Buy the book, "World Without Truth" Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI

AI is accelerating faster than most IT organizations can keep up, and I&O leaders are feeling the impact. In this episode, Gartner experts Autumn Stanish and Paul Delory break down what AI's rapid rise really means for IT operations, and why doing nothing is no longer an option. Drawing from their Opening Keynote presented at Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Autumn and Paul reveal the risks, realities and opportunities behind AI agents — and the urgent changes I&O teams must make to stay in front of the business instead of falling behind it. Tune in to discover: The growing risk of "AI agent sprawl" and how to prevent it Why outdated operating models make I&O the bottleneck for AI adoption How continuous operations creates the guardrails needed for safe, scalable AI The roadmap that prepares your infrastructure for AI agents today   Dig deeper: Download the I&O Leadership Roadmap Attend a Gartner I&O Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

Board presentations are high‑stakes, and most CIOs are still missing the mark. In this episode, Gartner expert Tina Nunno reveals why board members remain uncertain about the value of tech investments, and how CIOs can flip the script with a sharper, simpler, shareholder‑value‑first narrative. Pulled from her recent webinar on board presentation prep, Tina breaks down how to align every message to what boards actually care about, cut rework across your team, and deliver a value story compelling enough to earn trust — and investment. Tune in to discover: Why 76% of board members lack confidence in current IT investments The value framework CIOs can use to link tech investments directly to business outcomes Ways to streamline prep time while improving clarity, credibility and impact How to communicate risk, ROI and innovation without overwhelming the board   Dig deeper: Watch the full CIO Board Presentation Prep webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

CEOs are entering 2026 under intense pressure. Turbulent markets, geopolitical shifts and the accelerating impact of AI have created a series of "wicked messes" that demand new leadership playbooks. In this episode, Distinguished VP Analyst Don Scheibenreif breaks down Gartner's CEO Agenda for 2026 and what it means for CIOs navigating the same uncertainty. Drawing from his presentation at Gartner IT Symposium/Xpo, Don reveals how CEO priorities are shifting — from managing turmoil‑driven growth to solving the AI value conundrum — and where CIOs can step in with clarity, direction and strategic influence.   Tune in to discover: Why CEO confidence is wavering and the forces driving it How geopolitical factors are reshaping markets, supply chains and tech choices Where CEOs see expansion opportunities despite economic instability Why AI's promise is clear, but its value remains hard to capture How sovereignty, infrastructure and regulation are redefining the AI landscape   Dig deeper: Watch the Leadership Vision for Tech CEOs webinar Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

The future rarely arrives quietly. Disruptions — both anticipated and unexpected — are already reshaping the technology landscape, and CIOs need to be ready before they hit. In a preview of his presentation from Gartner IT Symposium/Xpo, Distinguished VP Analyst and Gartner Fellow Daryl Plummer explores the pivotal disruptions that could accelerate change faster than most leaders realize. These insights go beyond prediction; they're a roadmap for recognizing, prioritizing and responding to forces that will redefine IT strategy and business value in the years ahead.   Tune in to discover: How AI and human behavior are colliding Why AI‑free trust and certification will matter How AI sovereignty is shifting global power What AI agents mean for the future of work Which technologies could transform entire markets How to spot disruption before it accelerates   Dig deeper: Become a client to see the full list of disruptions Attend a Gartner CIO Conference near you Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

Although AI is everywhere, most initiatives aren't moving the needle on growth or cost. That's why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself. In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to make existing work better; reengineer to redesign workflows and functions; and invent to create new AI-based ways of working.   Discover how to: Rethink work to drive growth and cost optimization Understand the three types of work change: augment, reengineer, invent Turn employees into AI value creators with guided adoption Build strong CHRO–CIO partnerships to unlock AI's potential Equip leaders to lead through AI transformation with practical tools   Dig deeper: Register for the Future of Work Trends live webinar Join us at a Gartner HR Conference near you Download the full 9 Future of Work Trends for 2026 See how Gartner is the world authority on AI

AI-driven layoffs are making headlines, but is AI really the main culprit? Or is the story more complex? As organizations enter 2026, leaders face rising performance expectations, cultural strain, and mounting pressure to deliver productivity gains that rarely materialize. What does this mean for the future of work? In this episode of Gartner ThinkCast, host Alexis Wierenga talks with Gartner expert Emily Rose McRae to break down Gartner's Future of Work Trends for 2026. From the truth behind AI-related workforce reductions, to the hidden risks of AI "workslop" and the growing importance of mental fitness, Emily Rose shares actionable insights for HR leaders, CIOs and executives navigating an AI-enabled workplace.   You'll learn: Why most AI-driven layoffs aren't what they seem How "workslop" creates a hidden productivity drain in organizations Why leaders aren't seeing expected productivity gains Why performance pressure is rising and how to protect culture The critical role of mental fitness in an AI-first world   Dig deeper: Download the full 9 Future of Work Trends for 2026 Register for the Future of Work Trends live webinar Join us at a Gartner HR Conference near you See how Gartner is the world authority on AI

As CIOs enter 2026, the pressure is on: Budgets are flat, headcount is tight, and yet expectations for growth, innovation, and AI adoption are soaring. How can technology leaders deliver impact when resources are constrained and the pace of change is relentless? In this episode of Gartner ThinkCast, Gartner expert Chris Howard walks through the latest CIO Agenda survey results for 2026, as debuted at Gartner IT Symposium/Xpo. From navigating geopolitical vendor risk to shifting planning cycles and driving financial impact beyond productivity, Chris shares actionable insights for CIOs looking to lead with agility, manage risk strategically, and push through uncertainty with tenacity.   Tune in to discover: Why agility, risk and tenacity are the defining traits of successful CIOs in 2026 How to pivot from annual planning to dynamic reprioritization Why rethinking your vendor mix is critical amid rising digital sovereignty How to move beyond productivity gains to deliver measurable financial impact What AI adoption means for talent strategies and organizational resilience   Dig deeper: Download more insights from the CIO Agenda for 2026 Join us at a Gartner CIO Conference near you See how Gartner is the world authority on AI

AI is transforming faster than leaders can rewrite their strategies, and staying ahead requires a new kind of clarity. So how do you move beyond experimentation and hype to build AI that truly delivers business value? In this episode of Gartner ThinkCast, Gartner Director Analyst Deepak Seth joins to explore what's next in AI implementation, including what comes after AI agents. He'll break down where AI really sits on the Gartner Hype Cycle today, why organizations struggle to operationalize new capabilities, and how leaders can stay grounded while still planning for a rapidly shifting future.   Tune in to discover: How to overcome the most common implementation pitfalls Why value from AI is a journey, not an overnight return How to make forward-looking decisions without falling into "wait and see" paralysis Why AI agents won't define the long-term future of enterprise AI What bold predictions could reshape the next decade   Dig deeper: Explore the CIO Agenda for 2026 Try out AskGartner for more trusted insights Become a client to read more about distributed human computing and other future-looking insights

As disruption accelerates and AI becomes indispensable, CIOs and technology leaders face a critical question: How do you harness innovation without losing control? In this episode of Gartner ThinkCast, Gartner experts Gene Alvarez and Tori Paulman walk through the Top Strategic Technology Trends for 2026, as debuted at Gartner IT Symposium/Xpo. They explore why the pace of change is faster than ever, and how three new "innovation superheroes" — the Architect, the Synthesist, and the Vanguard — can help organizations build resilience, orchestrate intelligent systems and safeguard digital trust.   Tune in to discover: Why 2026 marks the end of "optional AI," and what that means for your strategy How AI-native development platforms and supercomputing will transform productivity Why multiagent systems and domain-specific language models are key to reducing complexity How physical AI bridges the digital and physical worlds Why preemptive cybersecurity and digital provenance are essential for enterprise protection   Dig deeper: Download the full Top Strategic Technology Trends for 2026 Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

As generative AI moves from novelty to necessity, its most profound impact isn't in incremental efficiency — it's in the shockwaves that ripple across industries. These disruptions challenge pricing models, rewrite competitive dynamics and even blur the boundaries between entire sectors. So how do you prepare to create — or counter — these seismic shifts? In this episode of Gartner ThinkCast, Gartner Distinguished VP Analyst Hung LeHong explores the concept of AI shockwaves: what they are, why they matter more than productivity gains, and how organizations can anticipate and harness them.   Tune in to discover: Why first-order AI effects aren't enough to drive true disruption How shockwaves emerge and the three levels of impact to watch What it takes to move from cost savings to market-changing innovation Why only 1 in 50 organizations succeed in creating disruption   Dig deeper: Learn more about AI shockwaves Register to watch the full webinar Become a client to try out AskGartner for more trusted insights

As AI capabilities surge ahead, human readiness is struggling to keep pace — and that imbalance could derail your path to real value. So how can CIOs and IT leaders navigate this gap and avoid costly missteps? In this episode of Gartner ThinkCast, you'll hear the first 20 minutes of the Opening Keynote from Gartner IT Symposium/Xpo 2025, straight from the stage in Orlando. Gartner experts Alicia Mullery and Daryl Plummer reveal why the odds of achieving AI ROI remain stubbornly low, and what leaders must do to walk the "golden path" toward sustainable outcomes. Tune in to discover: Why human readiness is the biggest obstacle to AI success How to plan for the hidden "transition mortgage" behind AI costs Why conversational agents aren't enough How to handle vendor selection in the era of digital nation states Why a value remix strategy can unlock growth without workforce chaos   Dig deeper: Download the Opening Keynote takeaways on AI readiness Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

Leadership won't get any easier in 2026. Geopolitical volatility, accelerating AI disruption and workforce identity shifts are creating unprecedented challenges for IT leaders. So how can you prepare? In this mini episode of ThinkCast, recorded at Gartner IT Symposium/Xpo in Orlando, Gartner Distinguished VP Analyst Mary Mesaglio sums up the insights from her dozens of onsite conversations with CIOs and top IT leaders. In just four minutes, she breaks down the four challenges shaping IT leadership into 2026, and offers practical strategies to navigate uncertainty with confidence. Tune in to discover: The 4 challenges redefining IT leadership in 2026 Why optionality matters for decision-making in volatile times How AI vendor races complicate long-term technology bets Why identity threats demand a new leadership approach Dig deeper: Download the Opening Keynote takeaways Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

As economic volatility, cost pressure and technological acceleration reshape the finance landscape, CFOs are facing a pivotal identity shift. The instinct to protect the enterprise through tighter controls may no longer serve the moment. So what does it take to lead with resilience and unlock growth? In this episode of ThinkCast, Gartner experts Clement Christensen and Mallory Bulman revisit their Opening Keynote from the Gartner Finance Symposium/Xpo. They introduce the "Catalyst CFO" — a new leadership identity designed for disruption — and explore the eight forces reshaping finance, from AI-enabled decision-making to discontinuous regulatory change. Tune in to discover: Why the "guardian" CFO mindset may be holding your organization back The eight forces transforming finance and how to respond How AI agents are changing the nature of financial decision-making Why identity is the most underutilized leadership tool What Catalyst CFOs do differently to drive agility, innovation, and growth   Dig deeper: Download the Gartner CFO Report Join us at a Gartner Finance Conference near you Become a client to try out AskGartner for more trusted insights

As AI capabilities accelerate faster than many organizations can adapt, CIOs are being challenged to balance ambition with readiness. So how can leaders walk the "golden path" to real, sustainable value? In this episode of ThinkCast, Gartner experts Alicia Mullery and Daryl Plummer break down their Opening Keynote from Gartner IT Symposium/Xpo, and explore how to align both AI readiness and human readiness to capture meaningful outcomes. They discuss why many AI initiatives struggle to achieve ROI, how to measure "good enough" accuracy, and what it means to scale AI maturity without leaving your workforce behind. Tune in to discover: Why only 1 in 5 AI initiatives see real return — and how to change the odds How to use the Gartner Positioning System to evaluate readiness The difference between conversational agents and autonomous decision-making agents Why a value remix may be more effective than workforce reduction How aligning tech readiness and human capability unlocks "shockwave" innovation   Dig deeper: Download the Opening Keynote takeaways on AI readiness Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

As 2026 approaches, AI innovation is accelerating faster than human readiness — so how can CIOs and IT leaders stay ahead? In this episode of Gartner ThinkCast, recorded on site at Gartner IT Symposium/Xpo in Orlando, Florida, Gartner experts Chris Howard and Gene Alvarez share key takeaways from three cornerstone sessions: the Opening Keynote, Top Strategic Technology Trends, and the CIO Agenda. They explore how CIOs can walk the "golden path" to value, balance AI ambition with operational readiness and prepare their teams for a future defined by agility, risk management and tenacity. Tune in to discover: Why heroes are made in the Trough of Disillusionment How CIOs can align human and AI readiness The rise of multiagent systems and domain-specific language models What the Architect, Synthesist and Vanguard roles mean for 2026 strategy Why success depends less on budget and more on resilience, adaptability and trust  Dig deeper: Download the Opening Keynote takeaways on AI readiness Explore Gartner's Top Strategic Technology Trends for 2026 Join us at a Gartner CIO Conference near you Become a client to try out AskGartner for more trusted insights

In this episode of ThinkCast, we're setting the stage for Gartner IT Symposium/Xpo 2025. You'll hear Gartner experts Mary Mesaglio, Hung LeHong, Gene Alvarez and Daryl Plummer revisit the past year's most impactful IT insights to help you prepare for what's next — from navigating two AI races and unlocking deep productivity to understanding agentic AI and the rise of guardian agents. Keep listening for practical guidance on setting your AI pace, managing costs and spotting the disruptions that will define IT strategy in 2026 and beyond. Tune in to discover: Why two AI races matter — and which one you're really in How to find "deep productivity zones" for GenAI success Why neophilia and change champions accelerate adoption What agentic AI means for automation beyond RPA How guardian agents will transform security and oversight Dig deeper: Buy tickets to Gartner IT Symposium/Xpo Become a client to try out AskGartner for more trusted insights

In this episode of ThinkCast, we continue last week's discussion around AI value with a question many enterprise leaders still face: Why has increased productivity from GenAI initiatives not led to more value from AI overall?   Gartner Senior Director Analyst Nate Suda will walk through how productivity does not automatically equal value, and the often-misunderstood link between the two. From productivity leakage and task-level blindspots to bottlenecks, prioritization strategies and use case misfires, Suda delivers a clear framework for where to focus — and who to focus on — to get the most out of GenAI.   Tune in to discover: Why productivity does not equal value What productivity leakage looks like and how to stop it How to match GenAI use cases to employee experience Four ways to define productivity beyond just speed or time saved This episode originally aired July 15, 2025.   Dig Deeper: Buy tickets to Gartner IT Symposium/Xpo Register to watch Beyond Productivity: How CIOs Can Cut Costs with Generative AI Read For AI Value, Focus on Your Use Cases

Executives are asking the same question in 2025: Where is the value AI was supposed to deliver?   In this episode of ThinkCast, Gartner experts Mary Mesaglio and Rita Sallam outline how leaders can define, measure and maximize AI value across the enterprise. From productivity gains that don't translate directly to financial returns, to high-stakes bets that could rewrite industry rules, they explain why leaders must manage AI investments as a balanced portfolio — spanning return on investment, return on employee and return on the future.   Tune in to discover: Why productivity leakage hampers measurable value How to structure AI investments across ROI, ROE and ROF The differences between Defend, Extend and Upend use cases Why AI-ready data, governance and business change are critical   Dig deeper: Buy tickets to Gartner IT Symposium/Xpo Watch the full webinar on AI value Become a client to try out AskGartner for more trusted insights

CMOs are facing extraordinary expectations — from the enterprise, customers and their own teams. In this episode of ThinkCast, Gartner experts Alex De Fursac Gash and Kristina LaRocca-Cerrone cover a portion of their Opening Keynote from this year's Gartner Marketing Symposium/Xpo. Together, they outline how marketing leaders can navigate heightened demands, avoid strategic dysfunction and embrace what they call the "Epic Journey to Growth." From shifting AI from tool to actor, to building long-term vision and scenario planning muscle, Alex and Kristina reveal how CMOs can strengthen reputations, exceed CEO expectations and transform disruption into opportunity.   Tune in to discover: Why doing nothing in times of disruption is no longer an option How strategic dysfunction undermines growth and what to do about it Practical ways to use scenario planning and AI to build resilience The mindset shifts that turn volatitiliy into enterprise-wide opportunity   Dig deeper: Buy tickets to Gartner Marketing Symposium/Xpo Get started with AskGartner, your new AI-powered tool

In this episode of Gartner ThinkCast, we explore the future of computing — from what to expect in the next decade, to the possibilities beyond. Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss what this future could look like. Hear how AI is rapidly driving the near-term innovation of quantum computing, the far future of autonomous businesses and space manufacturing, and why executive leaders should push to play an active role in shaping these possibilities.   Dig Deeper: Buy tickets to Gartner IT Symposium/Xpo Read to learn What is Quantum Computing?

Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP Analyst Alexandra Earl introduces the 4 C's of Manager Communication Competencies: Championing, Coaching, Conversing and Connecting. From helping employees link strategy to daily work, to creating true two-way dialogue, Alexandra outlines a clear framework to elevate communication and improve team engagement. You'll Learn: Why managers remain the most effective communication channel The 4 essential communication competencies every manager must build How contextualization helps employees see themselves in strategy Practical steps for self-assessment and peer support networks Dig deeper: Learn more about Gartner for Communication Leaders Benchmark yourself with the Gartner Communications Score Tool See why Gartner is the world authority on AI Try out AskGartner for more AI-powered insights   This episode originally aired September 9, 2025

With traditional sales growth bets losing steam, today's sales leaders face an urgent challenge: how to hit their numbers and lead their teams through AI-driven reinvention. In this episode of Gartner ThinkCast — recorded live from the 2025 Gartner CSO & Sales Leader Conference Opening Keynote in Las Vegas — Gartner VP Analyst Dan Gottlieb introduces the "Great Sales Awakening," a new era in sales transformation. From navigating quota pressures and cross-functional expectations to deploying agentic AI, Dan outlines the bold leadership shifts required to succeed in a world reshaped by digital labor.   Tune in to discover: Why traditional playbooks are no longer enough in today's environment The difference between time-saving AI and revenue-driving AI How agentic AI is reshaping account planning and sales execution What kind of leader you need to be to thrive in the era of AI-powered sales   Dig deeper: Buy tickets to the next Gartner CSO & Sales Leader Conference Watch the Opening Keynote and other live Gartner sessions on YouTube Become a client to try out AskGartner for more trusted insights

With 39% of new executives underperforming in their new role, succeeding as a new leader requires more than ambition — it takes the right tools, insights and political savvy. Gartner Distinguished VP Analyst Mary Mesaglio joins first to introduce Gartner Executive FastStart™ — a curated set of tools, roadmaps and resources to help new executives overcome the triple constraint of time, information and relationships. Then Gartner Fellow Tina Nunno walks through her framework of four leadership styles to help new leaders navigate the political realities of any organization.   Tune in to discover: Why new executives struggle and how the triple constraint holds them back How Executive FastStart helps leaders achieve early wins and build trust The four political leadership styles and how to identify your own How to quickly adapt to the political dynamics of your executive team   Dig deeper: Download your own personalized copy of Gartner Executive FastStart Watch the full Executives in a New Role playlist on YouTube

With agentic AI quickly becoming widespread, we dive into the next evolution of AI agents — guardian agents. As part of our Top of Mind series of insights, Distinguished VP Analyst Daryl Plummer joins to lead us through how guardian agents are emerging as a critical tool for organizations deploying AI agents. As AI agents become more common, guardian agents will monitor, oversee and even protect against rogue AI behavior to ensure quality and security.   Tune in to discover: What guardian agents are and how they differ from today's AI agents The phases of guardian agent evolution: quality, observation and protection Why guardian agents will be essential for AI governance and trust How protecting AI with AI could redefine safety and innovation for enterprises     Dig deeper: Buy tickets to Gartner IT Symposium/Xpo™  to hear more Explore how to Capitalize on the AI Agent Opportunity Gartner clients, learn to enable the delivery and ensure robustness of these new capabilities: Emerging Patterns for Building LLM-Based AI Agents     This episode originally aired March 11, 2025

In this episode of Gartner ThinkCast, we dive into how data and analytics leaders can navigate the mounting pressure to deliver AI results, while building the trust, governance and business value needed for long-term success. Fresh from the Opening Keynote at Gartner Data & Analytics Summit, Gartner experts Gareth Herschel and Carlie Idoine share why this is the best time to be in data and analytics — and how to scale your AI journey with confidence. From trust models and "freedom in a box" governance, to measuring real value and telling the right story, they break down what it takes to turn AI potential into measurable impact.     Tune in to discover: Why trust in both AI and data is the foundation for success How to design governance that accelerates innovation Ways to measure value beyond ROI — including return on the future How storytelling bridges the gap between analytics and business impact     Dig Deeper: Buy tickets to Gartner Data & Analytics Summit Watch the full Opening Keynote

In this episode of Gartner ThinkCast, we revisit the Top Strategic Technology Trends for 2025 — particularly those focused on AI — and explore the impact they've had so far. Gartner Distinguished VP Analyst Gene Alvarez returns to unpack how this year's most critical tech trends are playing out across enterprises with ever-increasing speed, including agentic AI, disinformation security and AI governance platforms. From ethics-by-design to the rise of AI coworkers, discover what's working, what's evolving and what leaders need to prepare for as we approach the reveal of the 2026 trends.   Tune in to discover What agentic AI means for productivity, coworking and knowledge compression Why AI governance platforms are becoming a critical pillar of enterprise trust How disinformation security tools are emerging to combat deepfakes What organizations can do to avoid "ethics washing" and shadow IT risks Why every tech trend now requires responsible innovation at its core   Dig deeper Buy tickets to Gartner IT Symposium/Xpo™ to see the 2026 trends debut live Download the Gartner Top 10 Strategic Technology Trends for 2025 Watch the full Top Strategic Tech Trends for 2025: The Impact So Far webinar

In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction and toward precision, all while relying on AI-ready data. You'll learn: Why hallucinations happen and what they say about how AI works How multiagent systems and PINNs are changing how machines reason When to use probabilistic neural networks vs. deterministic tools Why not every business problem needs AI How hallucinations might actually help reframe your thinking Dig deeper: Download Gartner's CIO Agenda for 2026 Try out AskGartner for more AI-powered insights See why Gartner is the world authority on AI

In this episode of Gartner ThinkCast, we explore how HR leaders can meet the moment in 2025, where AI acceleration, evolving employee expectations and cultural fragmentation are redefining work. Pulled from the Gartner HR Symposium/Xpo™ Opening Keynote, Gartner experts Jessie Knight and Russ McCall uncover the critical role HR must play in addressing widening performance gaps — and how guided collaboration, collective intelligence and a human-first approach to AI can reset the workplace for what's next.   Tune in to discover: Why traditional talent strategies are falling short What's behind the collaboration, skills and technology gaps How leading HR teams are using AI-powered nudges How to future-proof your workforce with smarter learning Dig Deeper: Buy tickets to Gartner HR Symposium/Xpo™ Download the Future of Work Toolkit Watch the full Opening Keynote

In this episode of Gartner ThinkCast, we explore the challenges and opportunities around creating value with AI — especially as generative AI enters the Trough of Disillusionment. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard is joined by Distinguished VP Analyst Rita Sallam to discuss how leaders should align investments with business priorities, manage productivity and balance risk with ambition in today's AI environment. Dig Deeper Buy Tickets: Gartner IT Symposium/Xpo Download: Map Your AI Use Cases Watch Now: Top of Mind Video Series

In this episode of Gartner ThinkCast, we return to the AI races with a mid-year reminder on how to keep setting your own pace. Where does your organization stand halfway through the year? And what do you need to keep pursuing? Just as we started the year laying out the AI races, we'll once again hear from Gartner Distinguished VP Analysts Mary Mesaglio and Hung LeHong from their Gartner IT Symposium/Xpo Opening Keynote. They'll expand on the AI tech sandwich framework, the 3 AI outcomes that matter, what happens when tools become our teammates and how to focus on your own AI race — whether it's AI-steady, or AI-accelerated.   Tune in to discover: How to align your AI governance strategy with your current AI pace What makes a tech sandwich a smarter alternative to a tech stack Why TRiSM technologies are essential to mitigate risk in real time How to anticipate and manage AI tools becoming our teammates What agentic AI and guardian agents mean for the future of work   Dig deeper: Register to attend Gartner IT Symposium/Xpo Watch the Opening Keynote: Pacing Yourself in the AI Races Learn more about the 3 Types of AI Tech Stacks

In this episode of Gartner ThinkCast, we discuss the key trends shaping the future of work in 2025 and beyond. Gartner Senior Director Analyst Emily Rose McRae joins host Alexis Wierenga to examine how organizations are rethinking talent strategies, integrating AI into daily workflows and redefining the employee experience. Tune in to discover: Why AI investments may be falling short — and how to unlock greater value What the growing expertise gap means for entry-level and retiring talent How performance management is evolving as employees lean into AI feedback Why loneliness has evolved from a personal issue to a business risk Next steps leaders should take this quarter to future-proof their teams Dig deeper: Read all 9 Future of Work Trends for 2025 Register to attend Gartner HR Symposium/Xpo Watch the Opening Keynote: Making Work Better

Disruption doesn't always arrive with a bang. Oftentimes, it's the ripple effects that redefine industries. In this episode of Gartner ThinkCast, Distinguished VP Analyst Daryl Plummer joins host Karen Stokes Lockhart to explore how leaders can better recognize, prioritize and respond to disruption. From the rapid rise of generative AI to shifts in energy infrastructure and the emergence of guardian agents, Plummer shares key insights on how to decode the difference between hype and meaningful transformation.   Tune in to discover: Why recognizing the secondary effects of disruption is key to long-term strategy How leaders can use self-disruption to overcome organizational inertia How to apply the framework of "Recognize, Prioritize, Respond" Dig deeper: Attend the Gartner IT Symposium/Xpo 2025 conference Watch the full 7 Disruptions Through 2029 You Might Not See Coming Explore Gartner Top 10 Strategic Technology Trends for 2025

In this episode of Gartner ThinkCast, we explore how generative AI is moving from experimentation to everyday value — and what IT leaders must do to drive meaningful transformation at scale. Recorded live from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Gartner Director Analyst Autumn Stanish lays out a vision for the next year: one where generative AI enhances productivity, infrastructure is AI-ready and the digital employee experience (DEX) becomes a strategic priority. Tune in to discover: Why focusing on everyday generative AI use cases can unlock immediate value How to design AI-human workflows that drive productivity and build trust What top-performing organizations are doing to advance DEX maturity How to align your IT strategy with evolving CIO expectations Dig Deeper Read the 3 key trends for I&O leaders Register to attend Gartner IT Infrastructure, Operations & Cloud Strategies Conference Watch more from the Opening Keynote

In this episode of Gartner ThinkCast, we explore how to build enterprise resilience amid economic headwinds, technological disruption and geopolitical uncertainty. Gartner Chief of Research Chris Howard returns with actionable insights from our Top of Mind video series. Drawing parallels between aviation and organizational strategy, he outlines how resilient enterprises forecast better, model smarter and architect for adaptability. Discover why AI is more than just a productivity tool and how leaders can use it to unlock transformational growth.   Tune in to discover: Why architecture and simulation are essential for surviving disruptive forces How AI enables better decisions under pressure When complexity becomes an input to intelligence What "pilot purgatory" is and how to break free Why antifragile supply chains and talent strategies matter more than ever   Dig Deeper: Download the 10 rules for rapid IT cost cuts Register to attend Gartner IT Symposium/Xpo™ Clients, read more on AI value beyond productivity Watch more Gartner Top of Mind episodes

As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in May, dives into the rapid emergence of machine customers and how AI agents are transforming customer experience looks:   In this episode of Gartner ThinkCast, we explore what customer experience looks like today — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner's latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you're designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future.   Tune in to discover: Why CEOs may not know their customers as well as they think What machine customers are and why they matter now The key blind spots in AI-driven CX strategies How to balance automation and humanity to create trust   Dig deeper: Attend a Gartner Conference near you Watch more insights on When Machines Become Customers Watch the full conversation on YouTube

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today. Tune in to discover: • Why corporate-speak fails in times of change and what to say instead • The 10x10x10 rule for reinforcing priorities with your team • How guiding principles offer stability and direction   Dig Deeper Read and Download Now: Disruptive Technologies You're Probably Unprepared For Register to Attend: CIO Conferences and Events 2025 Watch More: Gartner Top of Mind

In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond.  Straight from his recent webinar on the "12 Emerging Technologies That Will Redefine the Future of Business," Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage. Tune in to understand: • The shift towards specialized language models • The integration of generative AI in enterprise interactions • The evolution of cybersecurity strategies • Why polyfunctional robots are outpacing humanoid designs • The growing threat of disinformation and its implications for InfoSec strategies • How energy constraints might affect data center expansions   Dig Deeper Watch the Full Webinar Now: 12 Emerging Technologies That Will Redefine the Future of Business Register and Attend: CIO Conferences and Events 2025 Watch Full Video Episodes: Gartner ThinkCast on YouTube

In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January? In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating AI-infused vendor contracts, to defining personal AI ethics and staying close to emerging technologies, this episode is a powerful reminder of what good looks like — for your people, your business and yourself. Dig Deeper Read and Download Now: Resolutions for CIOs: What Good Looks Like in 2025 https://gtnr.it/4iLxIEL  Register and Attend: CIO Conferences and Events 2025 https://gtnr.it/3UpD6Ei  Be AI-Ready: What IT Leaders Need to Know and Do https://gtnr.it/4k2GLlE

As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in April, explores how leaders can scale AI using Gartner's "AI tech sandwich": In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner's "AI technology sandwich" framework. Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape. Dig Deeper: Download the guide to Deploying AI in Your Organization Register to attend a Gartner CIO Conference near you

In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between what's real and what isn't. Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term "counterfeit reality," explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in the coming years. From the potential for increased creativity and innovation to the pitfalls of reduced confidence in brand integrity, Daryl offers practical insights for executive leaders to navigate this quickly evolving landscape. This episode originally aired October 2024 Dig Deeper Read Now: Protect Your Organization From Disinformation Campaigns https://gtnr.it/3UcowA7  Watch Now: 7 Disruptions Through 2029 You Might Not See Coming https://gtnr.it/44yD9U2

In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates. As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes. Tune in to learn how leaders and organizations can navigate the complexities of AI outcomes to succeed over the following year and beyond Dig Deeper Learn More: How AI Will Impact Your Workforce https://gtnr.it/4jsVTIN  Watch Now: Gartner Top of Mind https://gtnr.it/4iCiAKT

In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025. Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich. Dig Deeper Learn more: 3 Ways CIOs Can Achieve Strong AI Outcomes https://gtnr.it/42cVJzP Watch now: Gartner Top of Mind https://gtnr.it/4iCiAKT

In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation. Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, AI investment prioritization, cost optimization and cybersecurity risk management. Discover how to anticipate change rather than just react to it — and how technology leaders can drive business value amid uncertainty. Dig Deeper Watch the Webinar: Business Implications of U.S. Federal Policy Changes https://gtnr.it/43zkya1  Discover: The Guide to Building an AI Roadmap That Drives Value https://gtnr.it/3XHvtuF

In this episode of Gartner ThinkCast, we tackle the AI business outcomes that matter most for 2025. As part of our Top of Mind video series, Distinguished VP Analyst Mary Mesaglio unpacks the three key dimensions of AI value — Return on Employee (ROE), Return on Investment (ROI) and Return on the Future (ROF) — and explains how leaders should balance them as a portfolio. Tune in to learn how all three will impact decision making, talent retention and strategic investments for organizations in today's AI landscape. Dig Deeper Explore more: Map Your AI Use Cases https://gtnr.it/4gpTg8E  Watch now: Gartner Top of Mind https://gtnr.it/4iCiAKT

In this episode of ThinkCast, we dive into the disruptions that you might not see coming between now and 2029. Each year, Gartner Distinguished VP Analyst Daryl Plummer unveils his list of disruptions to watch out for at Gartner IT Symposium/Xpo™. He's with us today to walk through all seven disruptions, including AI avatars, water scarcity, personalized cinema experiences and the rise of guardian agents. Discover how these changes will impact technology, business strategies and even the way we live — and learn what leaders need to do to stay ahead of the curve. Dig Deeper Watch Webinar: 7 Disruptions You Might Not See Coming https://gtnr.it/4hcnM6w  Discover: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q

In this episode of ThinkCast, we're exploring Gartner's 2025 CIO Agenda. Gartner Distinguished VP Analyst Jaime Capella shares key insights from the largest global study of CIOs, revealing how IT leaders can navigate shifting executive expectations and overcome the "curse of random success" in digital initiatives. First delivered at Gartner IT Symposium/Xpo, Jaime outlines the essential steps CIOs must take to empower business technologies, strengthen cross-functional collaboration and ensure digital initiatives achieve their intended business outcomes. Dig Deeper Download: 2025 CIO Agenda https://gtnr.it/41r4d4E  Watch More: IT Sym Full Session — CIO Agenda for 2025 https://gtnr.it/4i1kZOH

In this episode of Gartner ThinkCast, we're giving you a quick breakdown of agentic AI — one of our Top Strategic Technology Trends for 2025 — and the rapidly evolving world of AI agents. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why multiagent systems will shape the future of business.   Dig Deeper Learn More: Intelligent Agents in AI Really Can Work Alone. Here's How. https://gtnr.it/4g04QHY Download Now: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3CU3h0v

In this episode of Gartner ThinkCast, we sit down with Mick Ebeling, founder and CEO of Not Impossible Labs, an award-winning tech incubator and content studio, to explore how technology, creativity and empathy can produce real-world change. An upcoming speaker at the 2025 Gartner Data & Analytics Summit in Orlando, FL, Mick shares how his team tackles the world's "absurdities" — problems that shouldn't exist but persist nonetheless. From developing groundbreaking assistive technology like the EyeWriter to creating 3D-printed prosthetics, hear how leaders can harness the Not Impossible Labs mindset of "help one, help many" to drive innovative impact. Dig Deeper Join Us: Gartner Data & Analytics Summit https://gtnr.it/3ZEbaPX

In this episode of ThinkCast, we're sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society. This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gartner IT Symposium/Xpo 2024 Opening Keynote in Orlando, FL. Dig Deeper Read More: Strategies for AI-Steady and AI-Accelerated Organizations https://gtnr.it/3WnYGdl  Reserve Your Spot: The Premier Conferences for CIOs and IT Leaders https://gtnr.it/3UpD6Ei

With the start of a new year and leaders looking to turn their strategies into actions, we're revisiting some timely advice for executive vision. Whether you're joining a new organization or are a veteran leading a company transformation, it's critical for any executive leader to know how to build, craft and execute a change in direction. In this episode, Distinguished VP Analyst Mary Mesaglio walks through the key tactics to craft a clear transformation message, followed by how to define your organization's values and identity — and put them into motion. This episode originally aired in August 2024. Dig Deeper Download Now: The Top Strategic Priorities for Your Executive Role https://gtnr.it/4fx0toy  Watch Now: This Is Why Your Values Aren't Actions Yet https://bit.ly/4d5bXxz

As we continue to incorporate AI into our own work, it's worth considering when GenAI is not appropriate — and in those situations, which, if any, other AI techniques are. In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet it's often made out to be. While indeed game-changing, GenAI is only one aspect of a much larger and more fruitful AI landscape. This episode originally aired in June 2024. Dig Deeper   Download Now: What Leaders Need to Know to Get AI Ready https://gtnr.it/4aXufzd    Watch Now: Measure and Realize Value From AI Investments https://gtnr.it/3Rh6Oty    Read More: When Not to Use Generative AI https://gtnr.it/3RiPogd

In this episode of ThinkCast, Gartner VP Analyst Gareth Herschel walks through the top five ways to scale AI initiatives using data and analytics. In a preview of the 2025 Gartner Data & Analytics Summit, Gareth breaks down actionable strategies, like aligning AI tools with the right use cases, fostering good governance and making data AI-ready. Dig Deeper Learn More: Gartner Data & Analytics Summit 2025 https://gtnr.it/3ZEbaPX  Download: Guide to AI-Ready Data Essentials https://gtnr.it/3B32v0g

In this latest episode of Gartner ThinkCast, we chat with Gartner Senior Director Analyst Tom Coshow to explore agentic AI, one of the key trends featured in the Gartner Top 10 Strategic Technology Trends for 2025 report. Hear how AI agents are transforming industries with their ability to autonomously plan and execute tasks — and what distinguishes them from GenAI language models. Tom shares real-world examples, insights on emerging opportunities, like guardian agents and long-term memory in AI, and guidance for executive leaders looking to build secure and scalable systems.  Dig Deeper Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q  Register: Watch the Top Strategic Technology Trends Presentation https://bit.ly/3AJTM2U  Read More: Intelligent Agents in AI Really Can Work Alone https://gtnr.it/4g04QHY

Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized experiences. Dig Deeper Download: 2024 Emerging Tech Impact Radar https://gtnr.it/3UbiIH0  Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q

Amid the challenges of navigating social and economic disruptions and trends, the 2025 Gartner Top 10 Strategic Technology Trends will help you set a path forward to anticipate and prepare for future success. Fresh off debuting his research at Gartner IT Symposium/Xpo™ conference, Gene Alvarez, Distinguished VP Analyst and leader of Gartner's Top Trends team, breaks down how each trend — from AI imperatives and risks, to new frontiers of computing and human-machine synergy — will drive innovation while upholding ethical responsibility and trust. Dig Deeper Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q  Apply to Join: CIO Leadership Forum – The Premier Gathering of CIOs https://gtnr.it/3UpD6Ei

Coming off the seismic shift to virtual learning during the pandemic, education is facing another wave of transformation, this time from technology. Although the rise of generative AI has many educators worried about plagiarism, it actually holds the potential to revolutionize the way students learn and academic institutions operate.  According to Tony Sheehan, a Gartner VP Analyst focused on education, GenAI tools can make large swaths of information accessible in ways we never imagined. Educators and institutions first need to build trust in the technology and determine how to handle short-term anxieties. Then students can learn how to interact with generative AI tools, and use them to emphasize creativity and improve their time management to learn more efficiently. This episode originally aired in May 2023.   Dig Deeper:   Learn More: Key Insights on Digital Transformation in Education https://gtnr.it/3X8tHSb    Download Now: Create Your AI Strategy Workbook https://gtnr.it/3YdrTJD

Understanding the trajectory of AI technologies is crucial for executive leaders looking to harness these innovations' full potential. In this episode, Senior Director Analyst Afraz Jaffri breaks down the 2024 Gartner Hype Cycle™ for AI, offering a clear perspective on the latest developments and trends in AI. Discover where GenAI stands today, what's next for maturing technologies such as computer vision, and how emerging trends like decision intelligence could shape the future. Dig Deeper Download Now: Build a Value-Driving AI Strategy for Your Business https://gtnr.it/3YdrTJD  Watch Now: Gartner Global Chief of Research Breaks Down the 2024 Gartner AI Hype Cycle https://bit.ly/3SOHZpt

Every year, Gartner conducts a survey to understand the major business concerns and priorities of CEOs and senior executives. This year, AI proved to be a hot topic. In this episode, David Furlonger, a Distinguished VP Analyst and Gartner Fellow in our Global Enterprise Executive Research Group, discusses why AI is getting the most attention of any new technology, how CEOs are thinking about AI's potential impact, and what that means for CIOs and other IT leaders. Dig Deeper Download Now: Build a Value-Driving AI Strategy for Your Business https://gtnr.it/3YdrTJD    Read More: How Your CEO Is Thinking About AI https://gtnr.it/4bNJhrG    Watch Now: What Do CEOs (Really) Think About GenAI? https://bit.ly/3SFudWv

Navigating a new executive role can be daunting, but with the right strategies, you can hit the ground running and make an immediate impact.  In this episode, Ed Gabrys, a Managing Vice President at Gartner, breaks down how to establish yourself in a new role, gain trust and lead with confidence. He touches on the essentials of personal branding and the importance of influence in leadership, and offers a step-by-step communication cheat sheet designed to help you excel. Dig Deeper Download Toolkit: Develop Your Personal Brand to Jumpstart Success in a New Executive Role https://gtnr.it/45XOPP0  Watch Now: How to Analyze and Adapt to Company Politics as a New Executive https://gtnr.it/4cSQzew

While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation. In this episode, Peter Aykens, the Chief of Research in Gartner's HR practice, breaks down the human-powered enterprise — a new, people-centric way that HR leaders are thinking about supporting their employees. The future of work is highly digital, but the future of organizational success remains firmly rooted in people. Dig Deeper   Download Now: Human Leadership: How HR Can Develop Your Organization's Leaders https://gtnr.it/45xHYeM    Watch Now: Think Again: How AI Unlocks Human Potential  https://gtnr.it/3RBvEVc    Learn More: Gartner for Human Resources Leaders https://gtnr.it/4ciBDGC

As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation. In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations and touches on the strategic shifts required to stay ahead in today's economic environment.   Dig Deeper   Download Now: The C-Suite Guide to Sustainability   https://gtnr.it/3QZOkxy    Watch the Full Keynote: CEO Concerns 2024 — Implications and Actions for CSCOs   https://bit.ly/44WVXdX

When it comes to cybersecurity, artificial intelligence is proving to be both a formidable defensive tool and a potential threat.    Today, Patrick Hevesi, VP Analyst with Gartner for Technical Professionals, discusses the concept and implications of "dark AI." He also highlights proactive measures your organization can take to mitigate its risks, such as developing private instances of AI and stringent data protection protocols.  Dig Deeper   Attend Conference: Gartner Cybersecurity and Risk Management Summit  https://gtnr.it/3y8HA9X   Learn More: Cybersecurity Threats: How to Prioritize, Manage and Reduce Them https://gtnr.it/3QESg6F

Coming out of a tumultuous academic year, educational institutions are facing headwinds from all sides. Between maintaining financial sustainability, enrollment challenges and the need for technological innovation, collaborations between higher education institutions and the technology industry, technology vendors and other education providers are becoming increasingly critical.    Paul Riley, Senior Director Analyst at Gartner, joins us to speak about how educational institutions can leverage partnerships, both internal and external, to tap into long-term strategic advantages that enhance the student experience and expand research and development capabilities.    Dig Deeper   Download Research: Our Predictions for Emerging Technology & Digital Transformation in Education https://gtnr.it/4beZc2b   Watch Now: The 2024 Gartner Predictions: Higher Education Automation, Adaptability & Acceleration https://gtnr.it/3JBoLyK

The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI?   In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultivate healthier partnerships with AI.   Later, Mary discusses critical skills business leaders need to navigate trends, move beyond the hype of new technologies and progress toward genuine innovation. She then examines the potential of AI in very human fields like mental health and the challenges of integrating new technologies in more unexpected fields, such as cardiology. Dig Deeper   Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready https://gtnr.it/48vx60R   Get a Sneak Peek: How to Prepare for the $3 Trillion Machine Customer Opportunity  https://gtnr.it/3xcrtrD

In the noisy world of digital marketing, what can catapult a brand to "genius" status?   Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Brands report, which benchmarks the digital marketing performance of brands across industries. This year's report emphasizes the importance of investing in people and processes over technology, maintaining robust brand governance and prioritizing customer touchpoints. The 36 brands featured outperform their peers by leveraging data science, machine learning and generative AI to create impactful marketing.   Dig Deeper   Download Now: Digital Marketing Excellence in Action: See the Standout Performers https://gtnr.it/43E4LEW   Learn More: 3 Impending Technology Shifts Rule the Gartner Hype Cycle™ for Digital Marketing https://gtnr.it/3PGkKfI

As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind.   In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journey toward becoming AI-ready is not solely about technology adoption but also embedding these capabilities into the organizational DNA. Through rigorous execution of data and analytics fundamentals, leaders can unlock unprecedented business value, drive governance maturity and steer their organizations toward shared success.    Dig Deeper   Learn More: Highlights from Gartner Data & Analytics Summit https://gtnr.it/3TCPZLa   Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready https://gtnr.it/49ketOs

Organizations are navigating headwinds from all directions, and in this environment, many are falling behind when it comes to keeping up with the latest technology. When the issue is ignored or mismanaged, and the price to modernize systems becomes insurmountable, enterprises risk being crushed under "technical debt." Gartner VP Analyst Roger Williams, who researches the future of infrastructure and operations, stresses the importance of continuous management over attempting to "spend your way out" of technical debt. He explains that organizations cannot eliminate their debt entirely through retroactive modernization projects. Instead they should work to understand and address the impacts of technical debt on stakeholders to effectively manage it as an ongoing concern rather than a one-time project.   Dig Deeper   See More in Gartner Peer Community:  Is Technical Debt Necessary for On-Time Deployment? https://gtnr.it/4cdIL7V   Read More: Set Up Now for AI to Augment Software Development https://gtnr.it/3P83EHr

As supply chains return to normal following the COVID shortages of the past few years, chief supply chain officers find themselves at an inflection point: balancing efficiency with output.   Ken Chadwick, VP Analyst on the Gartner supply chain organizational development team and author of this year's Future of Supply Chain report, explains how supply chain productivity creates value for enterprises as a whole. But to do so, supply chain leaders also must incorporate sustainability, technology, AI and the human role into their strategy.   Dig Deeper   Download Now: 4 Keys to Creating a Competitive Advantage in Supply Chain https://bit.ly/498xdAJ   Learn More: See the Latest Supply Chain Insights and Trends https://bit.ly/48q1gT7

How far does your enterprise want to go with artificial intelligence? Deciding this is what Gartner calls an "AI ambition" — and that's the starting point for spotting AI opportunities and executing on your plans.   To help navigate the opportunities and limitations, Hung LeHong, a Gartner Distinguished VP Analyst whose work focuses on how C-level executives can anticipate changes to business models and customer trends caused by digital business, outlines why defining your AI ambition is the first step to setting up a roadmap for implementation. He also discusses the differences between "everyday AI" and "game-changing AI," and how leaders can use the Gartner AI Opportunity Radar to decide which ambitious path is right for their organization.   Dig Deeper   Download Guide: Use the AI Opportunity Radar to Define AI Ambition and Get Your Enterprise AI Ready https://gtnr.it/49ketOs   Download Workbook: Build an AI Strategy: From Setting AI Vision to Executing Value-Driving AI Initiatives https://gtnr.it/3OqlC7C   Read More: Executive Resources: What Generative AI Means for Business https://gtnr.it/3uh3bf0

One-quarter of executives are in the process of transitioning into a new role at any given time, and 40% say they are likely to move again within two years. If you are a seasoned executive who hasn't signed up for a fresh opportunity, whether at your current organization or another, you likely will soon. The problem? Executive transitions are very challenging. Today's economic uncertainty and heightened employee and public expectations make it hard to establish credibility quickly and deliver tangible impact. Plus, the ripple effect of a poor executive transition creates significant risk and expense for both the executive and their organization.   In this episode, Blakeley Hartfelder, Senior Director, Research at Gartner, discusses the reality, challenges and pitfalls of being a new executive, along with tips for establishing a successful transition plan and personal brand. She emphasizes the importance of defining and regularly updating success criteria, adopting a human-centric leadership approach and how the entire C-suite can (and should) support a successful transition.    Dig Deeper   Download Toolkit: Get a Fast Start in Your New Executive Role https://gtnr.it/3U2HVEh   Read More: 4 Ways to Ensure a New Executive Benefits Your Organization, Immediately https://gtnr.it/47FcMKg   Read More: 4 Secrets to Success for Executives Starting a New Role https://gtnr.it/47GXHYr

Over the past four years, business leaders have had to navigate working from home and returning to the office (several times over), and now, the need for a nimble, resilient workforce. Gartner's annual future of work trends report provides key insights and actionable strategies to navigate workplace dynamics, which this year run the gamut from managing the impact of AI to employee conflict resolution to the four-day workweek.   In this episode, Emily Rose McRae, a Senior Director Analyst in the HR practice at Gartner, outlines 2024's nine future of work trends, the themes that have emerged, and how executives and people leaders can develop strategies to better manage their workforce.   Dig Deeper   Read More: 9 Future of Work Trends for 2024 https://gtnr.it/3RPRR1f   Download Toolkit: Next Steps With Gartner's 2024 Future of Work Trends https://gtnr.it/47oP6ta

In 2023, ThinkCast has covered mission-critical business topics from supply chain disruptions to hybrid work to strategic planning. But one topic has dominated the conversation: generative AI.   For our best-of-the-year special, we've focused on three insightful angles you can use to explore generative AI. First, Gartner VP Analyst Svetlana Sicular goes over the basics of GenAI. Then, Afraz Jaffri, Director Analyst and the editor of this year's AI Hype Cycle, explains why GenAI falls in the peak of inflated expectations. Finally, Tony Sheehan, a VP Analyst focused on education, talks about how teachers, students and educational institutions should approach AI to manage risks and open up new ways of learning.   Dig Deeper   Learn More: What Generative AI Means for Business  https://gtnr.it/3GTy9fK  Download Now: Your AI Strategy Planner https://gtnr.it/3RB2dSs

As the end of a transformative year approaches, enterprises are under pressure to determine their approach to generative AI and other technology trends. In this episode, which first aired as part of the Gartner original video series, Top of Mind, Global Chief of Research Chris Howard discusses three broad themes that emerged in the Gartner Top Strategic Technology Trends for 2024. Then he outlines how businesses can move beyond experimentation with what AI could be used for, to a comprehensive implementation plan that ultimately creates enterprise value.   Dig Deeper   Watch Now: More Episodes of Top of Mind With Chris Howard https://bit.ly/46Jr109   Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends https://gtnr.it/46N2VBV

From remote and hybrid work to quiet quitting and recession fears, the state of employee engagement has been in flux since the pandemic began. Now, HR and team leaders need a new approach to make employees feel connected to their organizations.   In this keynote, originally delivered at Gartner ReimagineHR Conference, GVP Ania Krasniewska Shahidi, and Brent Cassell, VP, Advisory, demonstrate how and why stability, trust and innovation are the cornerstones of a new HR strategy. With 82% of HR leaders facing pressure to scale back or reverse the progress they have made over the past few years, this new framework can help put the focus on what employees and enterprises need to enter their next phase of growth.   Dig Deeper   Watch Now: Staying Bold: How HR Can Unlock Human Performance in Any Context  https://bit.ly/3GeE6DT   Explore the Conference: Gartner Reimagine HR Conference 2024 https://gtnr.it/3uIaUzS

While many aspects of enterprises have undergone digital transformation in recent years, corporate strategy remains painstakingly analog. In this episode, we delve into the ways strategy leaders can use digital to inform and execute their planning processes.   David Akers, a research director in Gartner's strategy research group, explains how executives can incorporate digital elements, such as big data, advanced analytics and artificial intelligence, into corporate strategy formulation, strategic planning and strategy execution to generate proprietary insights, improve decision making and effectively prioritize the organization's time and resources.    Dig Deeper Download Now: Your Essential Guide to Strategic Planning https://gtnr.it/466Sto7 Listen Now: Adapt Your Business Strategy in the Face of Disruption https://gtnr.it/47rmdgt

As customer expectations and business models evolve alongside AI, the 2024 Gartner Top 10 Strategic Technology Trends will help you cut through the noise and focus on what can meaningfully impact your business over the next few years.   Each trend relates to one or more key themes for business: protecting and preserving past and future investments, building the right solutions for the right stakeholders at the right time, and delivering value both internally and externally.   In this keynote, originally delivered at Gartner IT Symposium/Xpo™, Global Chief of Research and Distinguished VP Analyst Chris Howard reveals the trends, why they were selected and how business leaders can act upon them going forward.   Dig Deeper: Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends https://gtnr.it/46N2VBV   Explore the 2024 Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3tUZNFS

In a recent Gartner survey, 64% of CEOs said they view environmental sustainability as a growth opportunity. Coupled with the inclusion of sustainable technology on Gartner's list of Top Strategic Technology Trends for 2024, it's clear executives are ready to embrace sustainability throughout the organization.   In this episode, Kristin Moyer, Distinguished VP Analyst in our executive leadership of digital business practice, discusses how executives can, together, unleash the potential of sustainable technology into what she calls "one of the larger growth opportunities of our time."   Dig Deeper   Download Now: Gartner's Top Strategic Technology Trends for 2024 https://gtnr.it/46N2VBV   Learn More: Sustainable Business Resource Center https://gtnr.it/3tywnNS

Each year, Gartner surveys CEOs, CFOs and other members of the C-suite on their most pressing priorities. We ask, what is causing short-term reactivity? Where is there alignment or disagreement? What trends will drive business for the remainder of this decade?   In this episode, Marko Horvat, Vice President of Research in Gartner's finance practice, discusses what matters most to CEOs today, how their priorities compare to those of the CFO, the greatest challenges in aligning priorities and what CFOs' ultimate goals are.   Dig Deeper:   Read: What Matters to CEOs and CFOs Right Now https://gtnr.it/3LCagvR   Learn More: What Makes a Great CFO? https://gtnr.it/3LHXmfV   Download Now: Benchmark Your Priorities Against 400 Other Executives https://gtnr.it/45aj1oa

After a journey along the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we've reached the final two stages: the Slope of Enlightenment and the Plateau of Productivity. Here, technologies have moved past the initial hype, and organizations are effectively putting them to use.   In this episode, Senior Director Analyst Jim Scheibmeir discusses cloud AI services, many of which are low-code, and their potential to transform industries from manufacturing to finance.  Then, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, speaks to Gartner's expectations for the future of AI technologies.    Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained bit.ly/3OnZdqJ   Read: What's New in Artificial Intelligence From the 2023 Gartner Hype Cycle https://gtnr.it/3OKAltp   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN

In the third installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we descend into the trough of disillusionment. Contrary to popular belief, technologies that reach this phase of the Hype Cycle are not all ill-advised investments; sometimes, the market is adjusting and finding efficient uses for these technologies.   Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, joins us to clear up common misconceptions about the trough of disillusionment, a place where we find what we thought was possible is not. Then Senior Director Analyst Jonathan Davenport weighs in on the current and future states of autonomous vehicles, which sit in the trough on the 2023 Gartner Hype Cycle for Artificial Intelligence.   Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained bit.ly/3OnZdqJ   Read: What's New in Artificial Intelligence From the 2023 Gartner Hype Cycle https://gtnr.it/3OKAltp   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN

In the second installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we climb to the peak of inflated expectations. Here, we discuss the most talked about — and possibly overhyped — technology of the year: generative AI (GenAI).   First, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, discusses the tell-tale signs that a technology has reached the peak of hype. Then, Frances Karamouzis, Distinguished VP Analyst and Group Chief of Research for IT Leaders, explains that while some companies are already using GenAI to create value, its true potential as a transformative technology remains unrealized. Finally, Global Chief of Research Chris Howard posits that GenAI may already be past the peak of inflated expectations, the result of which is disillusionment among its early adopters.    Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained bit.ly/3OnZdqJ   Read: What's New in Artificial Intelligence from the 2023 Gartner Hype Cycle https://gtnr.it/3OKAltp   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN

Welcome to Behind the Hype, a four-part miniseries about the 25 technologies on the Gartner 2023 Hype Cycle™ for Artificial Intelligence. In each episode, we'll explore the different phases of a Hype Cycle, what new innovations are included and when businesses can expect them to start providing real value.   In this episode, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, discusses how the 25 technologies were selected and what broader trends have recently emerged.    Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained  https://bit.ly/3OnZdqJ   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN

As generative AI continues to capture business leaders' attention, Gartner Global Chief of Research Chris Howard explores the evolution of intelligence, including generative, machine, human, swarm and artificial intelligence. Listen in to learn the capabilities and limitations of each and why understanding this is crucial to unlock the full potential of AI and humans alike.   Dig Deeper:   Learn More: What Generative AI Means for Business https://gtnr.it/3DnGGpz   Watch Now: More Episodes of Top of Mind with Chris Howard    Download Now:  Create a Robust AI strategy — From Plan to Execution https://gtnr.it/3Q0p4ro

Cybersecurity leaders often find themselves playing catch up, retroactively defending their business against harmful attacks. To avoid this, chief security officers and their teams need to shift their mindsets to better align with other business functions and deliver maximum impact for the enterprise.    In the opening keynote at Gartner Security & Risk Management Summit, North America, Leigh McMullen, Gartner Distinguished VP Analyst, and Henrique Teixeira, Gartner Senior Director Analyst, tackle the four biggest myths affecting cybersecurity today, and share a new way for the function's leaders to better align their data, tools, staff and controls with business needs.   Dig Deeper:   Register Now: Gartner Security & Risk Management Summit https://gtnr.it/3JPz56Q   Learn More: Your Ultimate Guide to Cybersecurity https://gtnr.it/3O9nNwY   Read Now: Top Strategic Cybersecurity Trends for 2023 https://gtnr.it/44zkNiC

Generative AI has gripped our imaginations and holds untold potential, but where do we go from here? Chris Howard, Gartner's Global Chief of Research, is back with new insights from our video series, Top of Mind. He explores how humans relate to machines and why language itself is the key technology that underpins our evolving relationship to AI. He also looks at the promise of generative AI and how we can use it to make better decisions and reach more favorable outcomes.    Dig Deeper:   Learn More: Gartner Experts Answer the Top Generative AI Questions for Your Enterprise https://gtnr.it/3Ps9u7F   Watch: More Episodes of Top of Mind With Chris Howard  https://bit.ly/3PsfiOj

In Gartner's most recent CMO Spend and Strategy Survey, 75% of marketing leaders said they feel pressured to do more with fewer resources. With economic headwinds, the rise of generative AI and a new focus on marginal growth, many CMOs and their teams are taking on increased responsibilities to show their value. But more is not always more when it comes to engaging with customers through digital marketing.   In this opening keynote from the Gartner Marketing Symposium/Xpo™ 2023 conference, Gartner VP Analysts Lizzy Foo Kune and Carlos Guerrero explain how marketers have used productivity and responsibility to shield themselves and their departments from budget scrutiny. However, there is a better system for marketers to show value and deliver growth: catalytic marketing. This new and meaningful way to engage with customers delivers profitable growth without always feeling the need to do more. Dig Deeper:   Watch now: Marketing's New Directive: Resist the Tyranny of More  https://bit.ly/3P2hNH3   Register now: Gartner Marketing Symposium/Xpo 2024 https://gtnr.it/42SS0Wd   Download now: The State of Marketing Budget and Strategy in 2023  https://gtnr.it/3CmaTF5

In this bonus episode of ThinkCast, Chris Howard, Gartner's Global Chief of Research, explores how and why the generative AI application ChatGPT has taken the world by storm. He also dives into the opportunities and pitfalls of generative AI and the crucial role humans will play in harnessing this emerging technology.    Dig Deeper:   Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises  https://gtnr.it/41oJdd6   Watch Now: Ask the Experts: The Impact of Generative AI https://gtnr.it/3pZvPP1

According to Gartner research, there was a 33% increase in demand for software engineering roles in 2022. And although there is a lot that goes into becoming a world-class software engineering organization, the payoff in growing your digital business and winning customer loyalty is substantial.    Mike Gilpin, Managing Vice President in Gartner's Software Engineering practice, says it's a never-ending battle to out-innovate your competition and respond to disruptors in the market. In this ThinkCast episode, he covers how investing in hard-to-find skills and competencies, and shifting culture and leadership style can enable innovation with technology and positively impact the digital experience.    Dig Deeper:   Download Now: How to Prove the Business Value of Software Engineering  https://gtnr.it/41w5VzC   Learn More: What Is Platform Engineering?  https://gtnr.it/41CfRrh

According to Gartner research, only 29% of strategy leaders believe their plans change quickly enough in the face of unforeseen change. In just the past few years, enterprises have had to navigate a global pandemic, economic volatility and generative AI — cosmic shifts that can affect everything from budgeting to staffing to supply chain. A nimble strategic plan is crucial for businesses to come out the other side unscathed — or better.   But, according to David Akers, research director in Gartner's strategy research group, business leaders have always dealt with upheaval. In this episode, he covers why the latest disruptions are more unsettling than those of the past and exactly what tools you need to create a strategic plan that will adapt to and stay relevant through the next round of unpredictable but inevitable business disruptions.   Dig Deeper:   Download template: Build a Better Strategic Plan for Your Function https://gtnr.it/3ZujfDt   Read now: Survey Signals Pause-and-Pivot Year for CEOs https://gtnr.it/41PM3s1

Chances are, you've heard a lot about ChatGPT in particular and, more broadly, generative AI over the past few months. As the technology and its adoption continue to rapidly develop, we're joined by Gartner VP Analyst Svetlana Sicular, who works at the intersection of data and AI, to discuss the particulars of generative AI. In this episode, she covers generative AI's potential to create designs or objects that humans may have otherwise missed. She also addresses the various use cases for generative AI and its ability to prove technology can be both transformational and a creative genius.   Dig Deeper   Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises https://gtnr.it/41oJdd6    Learn More: Your 7 Biggest ChatGPT Questions Answered https://gtnr.it/3KZHmWH   Watch: Beyond the Hype: Enterprise Impact of ChatGPT and Generative AI https://gtnr.it/3mC1ll6

When it comes to elite team and personal performance, Nicole Malachowski, the United States Air Force's first female Thunderbird pilot and a combat veteran, is best in class. After a tick-borne illness left her unable to walk, talk, read or write, Nicole left behind her distinguished career of service, but during her rehabilitation, she found a new purpose. In remembering and retelling stories of her as a military commander and leader, she discovered these moments held universal principles and actionable takeaways for organizations, industry leaders and their teams. Nicole, who will give the keynote at Gartner Marketing Symposium/Xpo™ this May, speaks to business leaders and audiences around the world about rethinking their challenges and learning to maximize human performance in the process. Tune in to this episode for her insights on redefining success, embracing vulnerability and reinventing yourself.  Dig Deeper   Discover: Gartner Marketing Symposium/Xpo™ 2023 https://gtnr.it/42SS0Wd   Download: Define the Leadership Vision for Your Role https://gtnr.it/3HdILnG   Download: Build a Better Strategic Plan for Your Function https://gtnr.it/3ZujfDt

For technology providers, product strategy continually evolves to account for:   Increased reliance of people and enterprises on technology Emergence of new technologies  Impact of macro forces, such as growing demands for sustainability     In this episode, Ephraim Baron, a Senior Director within the Gartner for General Managers team, discusses how the democratization of technology expands digital responsibility and capabilities beyond IT, and moves actual technology purchasing decisions away from IT. He also addresses how both B2B and B2C companies must appeal to clients who interact with technology in their daily lives — and what technology providers can do to sell and deliver in exactly the manner their clients expect. Dig Deeper:   Learn More: 4 Ways the Tech Market Will Change for IT Companies in 2023 https://gtnr.it/3yMlMhC   Download: Top Trends for Tech Providers in 2023 https://gtnr.it/3Tp98yn   Watch: The Gartner Top Trends for Tech Providers in 2023 https://gtnr.it/42lf1AJ

Last year's dominant work trend was quiet quitting — the idea that workers are over going above and beyond their required duties. But with the changing economic climate and many organizations looking to avoid adding headcount while increasing capabilities, 2023 has seen the rise of quiet hiring.    So what is quiet hiring exactly, and is it a new idea at all? Here to answer these questions and more is Emily Rose McRae, a Senior Director of Research in our HR practice. In this session, which originally aired on Gartner's LinkedIn channel, Emily explains how we've seen quiet hiring manifest before, how it can benefit organizations and how, contrary to popular belief, it can be a win for employees, too.   Dig Deeper:   Download: HR Toolkit: Tackling 2023 Future of Work Trends https://gtnr.it/3Y6TsAE   Learn More: Why Quiet Hiring Is a Win-Win for Employers and Employees https://gtnr.it/3Y7ZsZV   Discover:  Future of Work Reinvented https://gtnr.it/36S6aOJ

Read the news or jump on social media on any given day, and you're bound to hear about some new technology or innovation that promises to alter your life. But what will genuinely disrupt the status quo? Here to discuss the seven digital disruptions you might not see coming between now and 2027 is Distinguished VP Analyst and Gartner Fellow Daryl Plummer, who presents this list annually at Gartner IT Symposium/Xpo™ conference.   From working in the metaverse to technologies becoming disposable, we dive into this year's disruptions, how leaders — especially CIOs — should respond to them, and the common mistakes we don't want to see you make.   Dig Deeper   Discover: Gartner IT Symposium/Xpo 2023 https://gtnr.it/411g34h    Watch: 7 Disruptions You May Not See Coming in 2022-2027 https://gtnr.it/3Iu7ec7

What do gold standard supply chain organizations do differently? For starters, the chief supply chain officer (CSCO) is viewed as a strategic business partner, which is only the case at 47% of organizations. A resilient and agile supply chain requires strong alignment between the CSCO and their C-suite peers. But that's not all.   In this episode, Jennifer Loveland, a Senior Director Analyst within the supply chain team at Gartner, discusses the four critical reinventions high-performing supply chain organizations are implementing to combat disruption in the short term and how two trends in particular have serious potential to impact supply chain revenue in the long term. Dig Deeper   Download: Future of Supply Chain eBook https://gtnr.it/3Y31wmK   Discover: Gartner Supply Chain Symposium Xpo 2023  https://gtnr.it/3wR01fp

Organizations are facing massive internal and external challenges, such as supply chain disruptions, persistent inflation and labor shortages. While modern businesses need to align strategy, technology and workforce management, the key to fortifying yourself against these obstacles may lie in IT infrastructure and operations.    This episode features Douglas Toombs, a VP Analyst for Infrastructure & Operations and keynote speaker at this year's Gartner IT Infrastructure, Operations & Cloud Strategies Conference. In this interview, Douglas explains that I&O not only affects people, processes and technology but also how leaders can align all three to create an innovative ecosystem to help their organizations withstand emerging headwinds. Dig Deeper Read: A Cost Optimization Strategy for I&O Leaders in Uncertain Times https://gtnr.it/3XO9lw3   Learn: What Any Leader Needs to Know About Cloud Computing https://gtnr.it/3J6WQYm   Discover: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2023 https://gtnr.it/3U5eyhf Watch: Opening Keynote, Gartner IOCS 2022 https://bit.ly/3kvjfEx

As economic conditions sour, leaders may be tempted to take back more control over work — by, for example, mandating a rigid return to the office. Our data shows that would be a big mistake.    In this episode, Caitlin Duffy, Director of Research for Gartner's HR practice, offers guidance on exactly which hybrid work model is most successful — based on Gartner's survey of 400+ employees and leaders of organizations around the world who have worked consistently under some kind of hybrid-work model since the beginning of the pandemic.   She discusses how to: Understand the current state of hybrid work Create a "human-centric" work model Prioritize employee well-being  Rethink your assumptions about the long-term sustainability of hybrid work  Dig Deeper   Download: Evolve Culture and Leadership for a Hybrid World https://gtnr.it/3C2p4hV   Explore: The Future of Work Reinvented Resource Center https://gtnr.it/36S6aOJ   Discover: The 9 Future of Work Trends That Impact Your 2023 Strategy https://gtnr.it/3Ij2Ugd

This year, Gartner ThinkCast covered topics on the forefront of business and technology leaders' minds. Now, as 2022 rolls to a close, we're looking back at some of our most popular and thought-provoking conversations of the year.    First, Alexander Bant, Chief of Research for CFOs at Gartner, details nine key actions financial leaders can take today to continue to drive agility and digital transformation — and successfully navigate the next 12 to 24 months.   Then, Melissa Davis, VP Analyst at Gartner, advises Gartner clients on the use of customer analytics, shares details about a few of the Gartner 2022 Hype Cycle™ snapshots for emerging technologies, all of which are poised to drive massive transformation in the public and private sectors and earn a whole lot of consumer attention.   Finally, Andrew White, Distinguished VP Analyst, and Sarah Turkaly, Senior Principal, Advisory, both at Gartner and whose research focuses on data and analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership's mission-critical priorities.    Dig Deeper   Download: Gartner's Essential Guides for Effective Decision Making https://gtnr.it/3yWDRdZ   Webinar: Gartner Hype Cycle for Emerging Technologies, 2022 https://gtnr.it/3C2p4hV

CIOs are increasingly expected to demonstrate that their investments in business digitalization and information technologies can deliver immediate top-line or bottom-line benefits.    In this episode, Janelle B. Hill, Distinguished VP and Chief of Research for Gartner's CIO practice, offers guidance to CIOs on showing how their investments are accelerating growth beyond what was previously possible with people and machines, creating "digital dividends."    Key actions she discusses include: Prioritizing the right digital initiatives Creating an outcome-driven set of metrics Partnering with business-led fusion teams Tapping unconventional talent pools to accelerate impact.   Dig deeper   Download: Gartner 2023 CIO Agenda eBook https://gtnr.it/3hzwC5e   Explore: Upcoming CIO Conferences https://gtnr.it/3OwBoga   Discover Gartner BuySmart™: Streamline your tech purchase from start to finish. https://gtnr.it/3hAyjiE

Technology trends are expected to impact enterprise strategies in the coming three years by enabling organizations to address four key priorities:    - Optimizing resilience, operations or trust - Scaling vertical solutions, product delivery or everywhere - Pioneering customer engagement, accelerated responses or opportunity - Pursuing sustainable technology solutions   In this episode, David Groombridge, a Distinguished VP Analyst within the IT Leaders and Technical Professionals team at Gartner, discusses the top strategic technology trends that are critical to understanding how to optimize, scale, pioneer and pursue a sustainable technology roadmap. The intent is to assist in the development of relevant roadmaps to enable reliable and sustainable business growth and outperform the competition.   Dig Deeper   Download: Your Detailed Guide to the 2023 Gartner Top 10 Strategic Technology Trends https://gtnr.it/3ggaj3W   Explore: Gartner IT Symposium/Xpo™ https://gtnr.it/3OwBoga

Enterprise technology purchasing has changed and continues to evolve, but whether that evolution occurs rapidly enough to meet the demands of digital transformation remains to be seen. A 2022 Gartner survey revealed that 62 percent of recent technology purchases failed to meet respondents' expectations; only 13 percent said that their purchase both met their expectations and that they did not settle when it came to making their final technology selection to purchase. Still, 85 percent of respondents said they received value from their purchase. What's behind this disconnect between satisfaction and perceived value? Most often, the answer can be found in the technology purchase process.   In this episode, Hank Barnes, Chief of Research on the Gartner Tech & Service Provider team, who focuses on enterprise technology buying behavior, speaks with ThinkCast's host Karen Stokes Lockhart, Expert Partner, about the challenges tech purchase teams face, how to navigate increasingly complex purchase processes and when to ask for help.    Dig Deeper: Download: 2023 CIO Agenda: 4 Actions to Ensure Your Tech Investments Pay Digital Dividends  https://gtnr.it/3hzwC5e   Discover Gartner BuySmart™: Reduce risk and optimize spend on your next tech purchase. https://gtnr.it/3hAyjiE

Today, I&O leaders encounter many opportunities to drive change across all facets of their broader organizations. How can IT infrastructure and operations (I&O) deliver rapid transformation across all industries, meet increased need for productivity and remove organizational friction or barriers to change?   In this interview, which first aired on the Gartner Live video channel on YouTube, Daniel Betts, Senior Director Analyst at Gartner, covering DevOps, PlatformOps and DevSecOps, and Roger Williams, VP Analyst at Gartner, covering configuration management database and IT asset management, discuss the trends in automation and platform engineering fueling the next stages of digital transformation. They also provide a preview of the keynote themes planned for Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022, "Leading the Next Phase of Growth," which will be held December 6 – 8, in Las Vegas, NV. Dig Deeper:   Register: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022 https://gtnr.it/3U5eyhf   Download: Your Detailed Guide to Platform Engineering and Other 2023 Gartner Top 10 Strategic Technology Trends https://gtnr.it/3ggaj3W

What is the metaverse? Where is it heading next? Businesses, consumers, finance and the public sector all stand to gain from the many opportunities and new approaches to engagement offered by the metaverse. First, early adopters should understand how to prepare and all that's required to get started.    In this episode, Tuong Nguyen, a Director Analyst with the Gartner Emerging Technologies and Trends team, who leads research on immersive technologies, metaverse, computer vision and more, speaks with Robert Hetu, a VP Analyst with the Gartner Retail Industry Services team, to relay answers to early metaverse questions around purpose, technology and expectations. Dig Deeper   Download: Your Detailed Guide to Gartner Top 10 Strategic Technology Trends 2023 https://gtnr.it/3ggaj3W   Discover: The Gartner 2021-2023 Emerging Technology Roadmap https://gtnr.it/3D5rUEK

NFTs, cloud sustainability and autonomic systems each represent various stages of the hype cycle framework — from Innovation Trigger to the Trough of Disillusionment, and beyond. Why does Gartner expect those technologies will significantly affect business, society and people over the next two to 10 years?   As organizations prepare for the next wave of digital transformation, leaders are also navigating talent shortages, ESG — environmental, social and governance challenges — and a rapidly shifting cybersecurity landscape.    This episode features two segments that dive into both themes: First, Melissa Davis, a VP analyst who advises Gartner clients on the use of customer analytics, will share details on a few of the Gartner 2022 Hype Cycle for Emerging Technologies that will drive massive transformation in the public and private sectors, and a whole lot of consumer attention. Then, in an interview first published by our sister channel Gartner Live video, Gartner analyst and 2022 IT Symposium/XpoTM Conference Chair Rita Sallam, Distinguished VP Analyst Tina Nunno and VP Analyst Daniel Sanchez Reina, share a preview of the upcoming event's keynote, and why each of these issues weigh so heavily on IT leaders today. Dig Deeper   Discover: Gartner Conferences 2022-2023 Calendar   Webinar: Gartner Hype Cycle for Emerging Technologies, 2022 https://gtnr.it/3C2p4hV

New Gartner research reveals that 89% of sellers report suffering burn-out, and current levels of seller attrition simply are not sustainable, but there are ways to boost and maintain seller motivation — even improve seller performance — despite economic pressures and other challenges that fall well outside sales leaders' control.   In this episode — originally aired by our sister show,  "The Gartner Sales Podcast" — Doug Bushee, senior director analyst covering Gartner's Sales Enablement Key Initiative, and Betsy Gregory-Hosler, a senior research director for Gartner's Sales Research Practice, cover the latest findings from Gartner's Sales Motivation Survey with Alice Walmesley, a director in Gartner's Expert Advisory team who works closely with cross-industry sales leaders providing quantitative- and research-backed guidance in critical decision areas. Walmesley details the concept of seller 'drag,' and why sales leaders should consider impacts on drag separately from seller drive, as well as ways to diagnose and treat 'drag' through a more holistic, organizational approach.    Dig Deeper   Download: How to Motivate and Retain Your Sales Team: 3 Ways to Focus Seller Energy on Growthhttps://gtnr.it/3BltvEb Subscribe: Gartner for Sales Podcasthttps://gtnr.it/3Dv7Zzm

The 2008-2009 recession brought several key learnings to light for businesses long after they entered recovery. First among those lessons: Executive leaders who took bold, decisive action at the very start of economic contraction saw the greatest gains against their competitors post-recession.    While many business and financial leaders looked forward to relief from burnout and a return to normalcy coming out of the pandemic, instead they now face new stresses: recession risks, talent shortages, and increasing pressure to tighten spending. In this episode — originally aired by our sister show, "CFOs' Autonomous Future, The Gartner Finance Podcast" — Alexander Bant, Gartner's chief of research for CFOs, dives deeper into the data, key lessons and takeaways from organizations that successfully navigated the 2008-2009 recession, and details nine key actions financial leaders can take today to continue to drive agility and digital transformation, and successfully navigate the next 12 to 24 months.  Dig Deeper   Download: 9 Actions for Winning Through a Recession: A 2022–2023 Playbook https://gtnr.it/3Q9UNmj   Subscribe: CFOs' Autonomous Future, The Gartner Finance Podcast https://gtnr.it/3AITfKl

Since 2020, the pandemic, social justice movements and other significant global events have hastened the evolution of consumer or audience expectations — and criticisms — of social media. Consumers no longer scroll passively through channel feeds, and brands can no longer consider social solely a distribution channel for content.    Businesses and organizations that engage in social media without an up-to-date audience- or community-specific strategy risk diminishing channel impact and ROI, and losing customers. In this episode, originally broadcast on #Hashtags: The Gartner Marketing & Communications Podcast, Dorian Cundick, a vice president with the Gartner for Marketers Advisory Team, and Amber Gallihar Boyes, a director analyst who works with CMOs and heads of communication, discuss the unique expectations for distinct social channels, why and how audience expectations tend to shift, and the organizations that achieved successful engagement, thanks to highly intentional approaches to community building and audience activation.  Dig Deeper:   Download: Digital IQ: Social Marketing Benchmarks https://gtnr.it/3QueTbS   Subscribe: #Hashtags: The Gartner Marketing & Communications Podcast https://gtnr.it/3Ptymbp

Maintaining current margins in profitability while also achieving targets for sustainability, speed and innovation, often mean the difference between success and lackluster performance. Supply chain leaders are increasingly required to make faster, more accurate decisions, in real time. Environmental, social and governance issues round out the many focal areas competing for leading CSCOs' attention. What sets the world's leading supply chain organizations apart from their competitors?    In this episode, originally broadcast on The Gartner Supply Chain Podcast, Mike Griswold, a Research VP on Gartner's Consumer Value Chain team, and Caroline Chumakov, a Senior Principal Analyst on the Talent and Sustainability team, break down the four macro trends informing supply chain evolution, the rise of the "chief ecosystems officer" and key insights and takeaways for businesses of every size.    Dig Deeper:   Download: The Gartner Supply Chain Top 25 for 2022 https://gtnr.it/3QbHFNR   Subscribe: The Gartner Supply Chain Podcast https://bit.ly/3cZEhrg

Sixty-three percent of CFOs believe this inflationary period will last at least 12 months, according to Gartner research, which means the financial and economic reality businesses face isn't going anywhere anytime soon. And on the horizon is a possible recession — something that business leaders find themselves preparing for, or should if they're not already.   In this episode, Alexander Bant, Chief of Research for CFOs at Gartner, and Brian Kropp, a Distinguished Vice President of Research who oversees the research, tools, services and support that Gartner provides to HR leaders, discuss how organizations can not only weather these current macro forces, but also harness opportunities to drive profitable and efficient growth.     Dig Deeper   Download: Evolve Culture & Leadership for the Hybrid Workplace https://gtnr.it/3OUS2W3   Watch: Gartner Panel: Top Inflation Concerns for 2022 and Beyond https://gtnr.it/3yPZYlQ   Watch: The CFO's Playbook for Enhancing Profitability & Driving Digital Acceleration https://gtnr.it/3Iq31V7

You've likely heard the phrase "enterprise value model," but how many of us know exactly what it means — and how to use it to our organization's advantage? Especially in today's business environment, which is full of conflicting variables, discontinuity and disruption, we've discovered that traditional return-on-investment models fail to properly account for non-financial variables that are critical to value creation.   In this episode, Rita Sallam, a Distinguished VP Analyst and Gartner Fellow on the Data and Analytics team, and Donna Scott, a Distinguished VP Analyst in Gartner's Office of the CIO Research, join us to break down a new enterprise value equation that offers leaders a fresh way to view the decisions they make in terms of the impact those decisions deliver to various stakeholders and the value the organization realizes in return — not just in the here and now, but also so far as the long-term health of the business.   Dig Deeper   Download: 9 Rules for Demonstrating the Business Value of IT https://gtnr.it/3QESuZR   Download: 3 Strategic Actions for Success for Executives https://gtnr.it/3HdILnG   Read: Is Your Enterprise Value Model Undermining Your Ambitions? https://gtnr.it/3tOwP7G

According to our research, 76% of CIOs and 61% of CEOs believe that demand from machine customers will become significant in their industry by 2030. On average, these leaders predict that by that date, over 21% of their revenue will come from machine customers. This suggests a market shift twice as deep and twice as fast as the arrival of e-commerce has been.   In this episode, Senior Director Analyst Uma Challa and Director, Analyst Brian Weber, both of who sit in Gartner's customer service practice, join us to discuss the rapid rise of machine customers and how it will affect leaders across customer service, marketing, sales, data and analytics, IT, and more.   Dig Deeper   Download: The Future of Customer Service: 5 Emerging Trends To Watch https://gtnr.it/3zlyfKM   Watch: How the CMO Role is Changing to Be More Customer-Centric https://gtnr.it/38QZ5PS   Read: Are Machine Customers Better Than Human Customers? https://gtnr.it/394HGUb

Every business likes to claim that it is "data-driven" or at least "data-informed," but too often, that's not the way things actually work. Data is relegated to an IT function, siloed and, in some cases, boils down to simply producing more reports and dashboards. There is, however, a better way, and it relies on successfully linking data to business outcomes.   In this episode, Andrew White, a Distinguished VP Analyst for Data and Analytics, and Sarah Turkaly, a Principal, Advisory for Data and Analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership's mission critical priorities.    Dig Deeper   Learn More: Gartner Data & Analytics Summit https://gtnr.it/3GltFgW   Download: Gartner's Essential Guides for Effective Decision Making https://gtnr.it/3yWDRdZ   Watch: Link Data to Business Outcomes https://gtnr.it/3yWDRdZ

This year's Gartner's CEO and Senior Business Executive Survey reveals that environmental sustainability has become a top-10 business priority for the first time ever with more than triple the CEOs citing it than just one year prior. Meanwhile, social responsibility and ESG emerged as the second-largest contributor to CEO focus on corporate issues, increasing 50% year over year.    Here to analyze why sustainability has come to the forefront, how business leaders can advance their sustainability strategies and common pitfalls to avoid are Kristin Moyer, a Distinguished VP Analyst in Gartner's Executive Leadership of Digital Business Growth Strategies practice, and Sarah Watt, a Research Vice President on the Talent and Sustainability team.    Dig Deeper Explore: Sustainable Business Strategy for a Positive Social and Environmental Impact https://gtnr.it/3N7XovQ   Watch: Progress from Strategy to Action on Sustainability https://gtnr.it/3w34dcB   Watch: Sustainable Agriculture: A View From Bayer's Supply Chain https://gtnr.it/38m5faz

Especially if you work at a large, traditional organization, it's important to find ways to think more creatively — and drive the actions that come out of these new ways of looking ahead. Your — and your company's — success depends on it. And that's where a new approach we call  "rogue thinking" comes in.   Here to discuss the newest research on the practice, how to become a rogue thinker, and the many benefits behind it are Penny Gillespie, a Vice President and Gartner Fellow in our Customer Experience and Digital Commerce team, and Whit Andrews, a Vice President and Distinguished Analyst in our Applications and Software Engineering Group. Press play to learn from innovative organizations, understand where others get tripped up and discover seven daily actions to become a rogue thinker.   Dig Deeper   Download: 3 Strategic Actions for Successful Leadership https://gtnr.it/3HdILnG Download: New Ways to Organize for Collaboration and Speed https://gtnr.it/3EPntgx

Our new research shows that just one in four employees feel connected to their organization's culture. Yet, employees who feel this way experience a 36% boost in performance and retention. You've likely heard plenty of conversation about what the workforce now expects from their employers, especially when it comes to culture — and this is exactly why.   Here to discuss their research and insights into organizational culture are Alexia Cambon, a Research Director in Gartner's HR research practice, and Mark Whittle, a Vice President of Research & Advisory, who also works within our HR practice. Listen as they explore changes in how we experience culture and connectedness, how progressive organizations can do a better job fostering these things and what's on the horizon.    Dig Deeper Explore: The Future of Work Reinvented https://gtnr.it/36S6aOJ   Download: Redesigning Work for a Hybrid Future https://gtnr.it/3rpJxsG Learn More: Gartner ReimagineHR Conference: The Premier Conference for CHROs and Their Teams https://gtnr.it/3uIaUzS

Sixty percent of HR leaders are significantly concerned about employee turnover, and 62% of candidates have explored a career change in the last year. Top that off with the fact that a recent Gartner survey showed nearly three-quarters of candidates who receive a job offer have at least one other offer on the table, and it's clear that attracting and retaining talent is a top-of-mind challenge for all business leaders.   We also know that 41% of managers report needing to increase base salary an average of 15% to backfill roles. It raises the question, how can leaders attract and retain top talent if their budgets don't support this level of funding? Graham Waller, a Distinguished VP Analyst on Gartner's digital business leadership research team, and Jamie Kohn, a Research Director in our human resources practice, join us today to discuss just that.   Dig Deeper   Explore: The Future of Work Reinvented https://gtnr.it/36S6aOJ   Download: Reinvent Your EVP for a Postpandemic Workforce https://gtnr.it/3sBdyq5 Watch: Manage Attraction Risk Using Labor Market Intelligence https://gtnr.it/35mBzsi

Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers. Yet, when it comes to discussing the future of work, the former are too often conspicuously absent from the conversation.    In the second episode of our four-part series around where, how, and when work gets done, Dana Stiffler, a Vice President in Gartner Research with expertise in supply chain talent strategies, and Piers Hudson, a Senior Director in Gartner's HR Research practice, join us to discuss creating equity between frontline and so-called knowledge workers, the top attraction and retention drivers for frontline workers, and why flexibility, choice and autonomy are key.   Dig Deeper   Explore: The Future of Work Reinvented https://gtnr.it/36S6aOJ   Download: Strengthen Your Employee Value Proposition https://gtnr.it/3IyMWes Watch: The Equity Imperative: How Fairness Improves Performance and Employee Experience https://gtnr.it/3JxuxzO

Fifty-two percent of respondents to a recent Gartner survey said the pandemic made them question the purpose of their day-to-day job, and 50% said it changed their expectations of their employer. It explains why we've been hearing so much about the so-called Great Resignation.   In the first episode of a new series around the ever-evolving future of work, Chris Howard, Gartner's Chief of Research, and Michelle Bazargan, a Senior Director of Strategy and Innovation, discuss how we arrived at the current moment, what leaders can do to adapt and, more so, fuel innovation, and what they expect to see come out of this reckoning.   Dig Deeper Explore: The Future of Work Reinvented https://gtnr.it/36S6aOJ   Download: 3 Strategic Actions for Success in the Year Ahead https://gtnr.it/3HdILnG   Download: Reinvent Your EVP for a Postpandemic Workforce https://gtnr.it/3sBdyq5

Inclusion, as represented by the "I" in the "DEI" acronym, may come last, but it is an essential part of the puzzle — and the value proposition for employees. This is especially true in the wake of the pandemic and during the so-called great resignation, when it's more important than ever to treat employees as people first. In the third and final episode of a three-part series around diversity, equity, and inclusion (DEI), guest host Rob O'Donohue, a Senior Director, Analyst in Gartner's CIO Research Group, sits down with Christie Struckman, a VP Analyst on Gartner's CIO Research team. Tune in to hear their wide-ranging discussion on the key principles of inclusion, where we fail to live up to our inclusive ideals, and how every leader can do better. Dig Deeper Explore: Diversity, Equity and Inclusion Resource Center https://gtnr.it/3h1zbt9 Download: Develop Inclusive Leadership for Future Success https://gtnr.it/3BEcXHb Download: 3 Strategic Actions for Successful Leadership https://gtnr.it/3HdILnG

Here at Gartner, we define equity as the "fair treatment and equality of access to opportunity, information and resources, built through identification and elimination of unfair biases, stereotypes or barriers that may inadvertently exclude underrepresented employees." It's a concept that's rapidly gaining momentum with organizations as they look to advance representation and improve business outcomes. In the second episode of a three-part series around diversity, equity, and inclusion (DEI), guest host Rob O'Donohue, a Senior Director, Analyst in Gartner's CIO Research Group, sits down with Emily Strother, a Senior Researcher here at Gartner, where she works with the HR practice on employee experience, the employee value proposition, and DEI. Tune in to their discussion about the key differences between equity and equality, the benefits of working in an equitable organization, and how hybrid work is changing the conversation. Dig Deeper Explore: Diversity, Equity and Inclusion Resource Center Download: How to Measure Your DEI Efforts  Watch: How to Develop Future-Ready Leaders

Mentions of diversity, equity and inclusion — sometimes shortened to "DEI" — on S&P 500 earnings calls have increased 658% just since 2018. What's more, nearly nine in 10 Fortune 100 companies list equity as one of their corporate values. We're making progress on this topic, which is critical to both business and our society, but we've got a long way to go. In the first episode of a three-part series on one of the most pressing issues of our time, guest host Rob O'Donohue, a Senior Director, Analyst in Gartner's CIO Research Group, sits down with Chris Steadley, Gartner's Global Head of DEI. The two discuss the changes they've seen over the past few years, especially in the midst of the ongoing COVID-19 pandemic and movements for social justice, who is ultimately responsible for DEI, and what progressive leaders are doing right — and where they can take steps to do better. Dig Deeper: Explore: The Diversity, Equity and Inclusion Resource Center Download: How to Measure Your DEI Efforts Learn More: Gartner ReimagineHR Conference: The Premier Conference for CHROs and Their Teams

Have you ever wondered how Gartner selects topics to feature in research? Are you curious about how topics evolve throughout the years? Want to know what's on the schedule for 2022? In this episode, ThinkCast host Kasey Panetta is joined by Chris Howard, Gartner's Chief of Research, to talk about key topics from 2021 and 2022. They'll also talk about his role at Gartner, his favorite pieces of research, and his advice for executives in 2022. Related Links: Read: Gartner Research Insights Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability Download: Top Strategic Technology Trends

From NFTs to widespread internet access to cybersecurity attacks so damaging nations will respond with physical attacks, this year's strategic predictions will broaden how IT executives think about the future.  In this episode, ThinkCast host Kasey Panetta is joined by Daryl Plummer, Distinguished Analyst & Gartner Fellow, to discuss Gartner's Top Strategic Predictions for 2022 and beyond. Daryl shares his favorite prediction, which one was the most controversial and the themes that tie them all together. Related Links: Read: You'll Be Breaking Up With Bad Customers — and 9 Other Predictions for 2022 and Beyond Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability Download: Top Strategic Technology Trends

The Gartner Top Strategic Technology trends will act as force multipliers over the next three to five years. These trends are critical to business, enabling the growth, digitalization and efficiency that organizations need in today's world.  In this episode, ThinkCast host Kasey Panetta is joined by Arun Chandrasekaran, Distinguished VP analyst, to discuss some of the trends, including hyperautomation, generative AI, distributed enterprise, privacy-enhancing computation and cloud-native platforms. Arun also explains the three overarching themes that drive the research and shares which technology is his favorite to talk about. Related Links: Read More: Gartner Top Strategic Technology Trends for 2022 Download: Top Strategic Technology Trends for 2022 eBook Download: The 2022 CIO Agenda: Create an Action Plan to Master Business Composability Learn More: Gartner IT Symposium/Xpo™

Where we work, where we consume, where we innovate, where we generate business value — all of it has changed in the past two years. This raises a key question for CIOs and IT executives — where next?  In this episode, ThinkCast host Kasey Panetta is joined by Helen Poitevin, VP analyst and content coordinator for the keynote at Gartner IT Symposium/Xpo 2021 which explored where CIOs and IT executives need to focus and what opportunities exist in disruption. Related Links: Read: Where CIOs and IT Leaders Will Go Next Download: 2022 CIO Agenda: Create an Action Plan to Master Business Composability Learn More: Gartner IT Symposium/Xpo™

What is Zero Trust? The Zero Trust security model has become a popular marketing term, but security and risk leaders need to separate the hype from the true business benefits.  In this episode, ThinkCast host Kasey Panetta is joined by Gartner expert John Watts to talk about Zero Trust. John will share what Zero Trust is, the technical challenges and business benefits, as well as if achieving 100% Zero Trust is even possible. Related Links: Read: The Top 8 Cybersecurity Predictions for 2021-2022 Download: Protect your Business Assets with a Roadmap for Maturing Information Security Program Learn More: Gartner Security and Risk Management Summit 2021

How does your organization stack up against your peers when it comes to technology adoption? What technology needs to be deployed in the next 12 to 18 months? In this episode, ThinkCast host Kasey Panetta is joined by Gartner expert Leinar Ramos to talk about Gartner's Emerging Technology Roadmap. Leinar will share what he thinks is the most interesting technology in the research, two unexpected key trends, and tips on how organizations can use the roadmap alongside the Gartner Hype Cycle for Emerging Technologies. Related Links: Read: 3 Themes Surface in the 2021 Hype Cycle for Emerging Technologies Download: The Gartner 2021-2023 Emerging Technology Roadmap Watch: The Gartner 2021-2023 Emerging Technology Roadmap Findings Webinar Learn More: Gartner IT Symposium/Xpo™

Organizations that effectively support business technologists are 2.6x more likely to accelerate digital transformation.  In this episode, ThinkCast host Kasey Panetta is joined by Jaime Capella, Distinguished VP, to talk about business technologists and the democratization of digital delivery. The increase in the number of business technologists highlights a significant shift in how organizations think about technology and analytics. Technology is no longer reserved solely for IT departments and four out of five technologists work in business areas outside of IT. Related Links: Read: 4 Leadership Tactics to Accelerate Digital Business Transformation Download: Fusion Teams: A New Model for Digital Delivery Learn More: Gartner IT Symposium/Xpo™

Does your organization need NFTs or digital humans? What about physics-informed AI? How will technology drive digital business acceleration for your industry?  In this episode, ThinkCast Host Kasey Panetta is joined by Brain Burke, Research Vice President, to talk about the Hype Cycle for Emerging Technologies, 2021. We'll take a look at the three themes for the Hype Cycle, and some of the technologies that drive each one. Brian will also share his favorite technology and one surprising innovation that didn't make the 2021 list. Related Links: Read: 3 Themes Surface in the 2021 Hype Cycle for Emerging Technologies Download: 2021 Hype Cycles: Innovating Delivery Through Trust, Growth and Change Learn More: Gartner IT Symposium/Xpo™

How can organizations protect themselves against ransomware? What should they do in the event of an attack? Is paying the ransom legal? In this episode, ThinkCast Host Kasey Panetta speaks with Mark Harris, Senior Director Analyst with Gartner to answer some of the biggest questions surrounding ransomware attacks, talk about the best ways to prevent them, and discuss why we're seeing more sophisticated versions. Related Links:  5 Must-Read Ransomware and Cybersecurity Articles  3 Steps to Stop Employees From Taking Cyber Bait Gartner Security & Risk Management Summit

In this special three-part series, ThinkCast gives listeners a glimpse behind the scenes into what it takes to create some of Gartner's most notable research. In this final episode, host Kasey Panetta is joined by Heather Keltz, Primary Research Vice President, to talk about Gartner Primary Research, a few of the biggest challenges analysts fact and the flagship studies for 2021.

In this special three-part series, ThinkCast gives listeners a glimpse behind the scenes into what it takes to create some of Gartner's most notable research. In this second episode, host Kasey Panetta is joined by Frank Buytendijk, Distinguished VP  and Gartner Fellow, the co-lead of the Gartner Maverick Research program to talk about what maverick research is, where the name came from, and some the more outlandish topics.

In this special three-part series, ThinkCast gives listeners a glimpse behind the scenes into what it takes to create some of Gartner's most notable research.  In this first episode, host Kasey Panetta speaks with Jackie Fenn, Distinguished VP Analyst and Gartner Fellow Emeritus in Gartner's CIO Research group, the originator of the Gartner Hype Cycle model. The Hype Cycle has been adopted by news media and other organizations worldwide to explain how technologies move from hype to disillusionment and beyond.  Related Links: Gartner Hype Cycle Methodology

It's easy to get lost in the big ideas behind digital acceleration, and not know how to move forward in a tactical way. In today's episode, Kasey Panetta, Gartner ThinkCast host, speaks with Mary Mesaglio, Distinguished VP Analyst, about five digital acceleration hacks — plus Mary's favorite all-time hack that you can start implementing with your team today. Related Links: 9 Hacks to Accelerate Digital Business Gartner IT Symposium/Xpo™ The IT Roadmap for Digital Business Transformation

Rob O'Donohue, Senior Director Analyst in Gartner's CIO Research Group, joins Gartner ThinkCast host, Kasey Panetta, to learn more about Rob's research on neurodiverse talent.  Rob shares how organizations can tap into neurodivergent talent pool, the unique attributes these candidates can bring to the organization and how the interview process and workplace should foster an inclusive environment. Related Links:  Diversity, Equity and Inclusion Resource Center Gartner IT Symposium/Xpo™

Executives make a lot of decisions and stand accountable for outcomes of those decisions. In this episode of Gartner ThinkCast,  host Kasey Panetta speaks with Mike Rollings to talk about reengineering decision making to deliver better outcomes. Mike speaks about how this idea of studying decision making came about and shares the biggest challenges executives face.

Infrastructure and Operations (I&O) has an overall higher level of visibility and credibility with business leaders than it has ever had before. In this Gartner ThinkCast episode, Roger Williams, VP Analyst, joins ThinkCast Host Kasey Panetta to discuss the new position I&O leaders are in today, how they forge ahead and the importance of infrastructure- led Innovation. Related Links Gartner's Top Insights for IT Gartner IT Infrastructure, Operations and Cloud Strategies Conference

In this Gartner ThinkCast episode, host Kasey Panetta speaks with Peter Firstbrook, VP Analyst, about the top security and risk management trends for 2021. You'll hear how how Peter's team decides which trends make the list and why.  Related Links: Gartner Security & Risk Management Summit

On this episode of ThinkCast, Gartner host Kasey Panetta talks with Whit Andrews, Gartner Distinguished Vice President Analyst,  about the Gartner 2021 Digital Worker Experience Survey.  The survey featured worker feedback from across the globe, including the United States, Europe, Japan, China and India, on how their lives and productivity changed over the past year Learn more: Gartner Digital Workplace Conferences

From XOps to data fabric and smarter, more responsible AI, Gartner ThinkCast host Kasey Panetta talks with Rita Sallam, Distinguished VP Analyst,  Gartner Fellow, and the lead researcher on the top 10 data and analytics trends for 2021. In this conversation, Rita shares all ten data and analytic trends and why they matter to D&A leaders today.

With an increase in remote working, organizations are grappling with future workforce models. Hybrid workforce models can create challenges but also increase agility and resilience.     In this episode of Gartner ThinkCast, host Kasey Panetta speaks with Alexia Cambon, Research Director, to talk about the pros and cons of a hybrid workforce. Alexia shares common barriers that prevent executives from fully-embracing hybrid workforce models and what a hybrid model means for on-site employees.  Related Links:  Read eBook: Dispel 7 Myths to Prepare for a Hybrid Future of Work Learn more: Gartner ReImagine HR Conference Read article: Are You a Hybrid Workforce Champion or a Laggard?

Have you thought about how vaccine passports or certificates will affect your workplace? As vaccine rollouts increase around the world, organizations need to start thinking about the strategies for their own employees.  In this episode, Gartner ThinkCast Host Kasey Panetta speaks with Donna Medeiros, Sr Director Analyst, about digital vaccine certificates and how vaccine distribution is impacting workplaces today.  If you missed our first episode on vaccine strategy with Donna, listen now. Related Links: Read More: Smarter With Gartner Visit: Gartner's Complimentary COVID-19 Resource Center Watch Webinar: The Impact of the COVID-19 Vaccine on Your Strategy

While a typical New Year's resolution might be to eat healthier or find time to focus on a new hobby, resolutions for 2021 probably look a little bit different In this episode, Gartner ThinkCast Host, Kasey Panetta speaks with Michelle Bazargan, Sr Director Analyst, to discuss the Gartner CIO Resolutions for 2021. Related Links Attend the Conference: Gartner IT Symposium/Xpo® Download the eBook: Top Priorities for IT: Leadership Vision for 2021 Read the Article: 10 CIO Resolutions for 2021

Today it is clear that businesses need a reset, not only due to the COVID-19 pandemic, but because technological advances demand it. In this episode, Mary Mesaglio, Distinguished VP Analyst, and Daryl Plummer, Managing Vice President, connect virtually to discuss the Gartner Top Strategic Predictions for 2021 and Beyond. Trends such as neuromorphic computing, dna storage and virtual experiences might be a bit futuristic, but are imminent.  Related Links: Read more: Gartner Top 10 Strategic Predictions for 2021 and Beyond Attend event: CIO Conferences Download eBook: Gartner Top Strategic Technology Trends 2021

Is your organization prepared with a COVID-19 vaccine strategy? From mandatory vaccinations to keeping employees safe, there are many layers to the distribution strategy. These conversations will vary depending on geography and organizational setup, but all business leaders need to anticipate questions that will arise and scenario planning. In this episode, Gartner ThinkCast Host Kasey Panetta speaks with Donna Medeiros, Sr Director Analyst, about a few of the considerations and challenges business leaders need to address. Related Links: Learn More: Gartner COVID-19 Resource Center Read More: 5 Questions Business Leaders Should Ask as COVID-19 Vaccines Roll Out Attend Webinar: Panel Discussion: What the COVID-19 Vaccine Rollout Means for Your Enterprise Read More: Smarter With Gartner

As we near the beginning of a new year, we're turning our attention back to the ThinkCast episodes that highlight the events of the past year. These episodes tell the story of 2020: a worldwide pandemic, unprecedented disruption, protests, and an uncertain path forward.  From our extensive series on COVID-19, diversity, equity and inclusion, and top trends coverage to our thought leadership on how organizations need to think about the future of the business, Gartner ThinkCast brought Gartner insights directly to you. On behalf of our podcasting team, thank you for joining us on our journey of 2020 and we'll see you next year. Related Links: Download: How to Build A Resilient Organization Learn More: Gartner Diversity, Equity and Inclusion Resource Center Read More: Why Now Is the Time to Accelerate Digital Download: Guide to Scenario Planning for Functional Leaders

COVID-19 changed the CIO's relationships with the C-suite and they must continue to adapt for the road ahead.  In this episode, we reveal the most important takeaways from the Gartner 2021 CIO Agenda. Gartner ThinkCast host Kasey Panetta interviews Andy Rowsell-Jones, distinguished VP analyst with Gartner's CIO & Executive Leadership Research team about the four key activities that distinguishes top organizations from the rest.  Related Links: Read more: CIO Agenda 2021: Invest in Your Supply Chain (Before It's Too Late) Download guide: The 2021 CIO Agenda: Seize This Opportunity for Digital Business Acceleration Read more: CIO Agenda: Focus on Digital Products and Self-Service Options

Nearly half of CIOs say they now employ artificial intelligence (AI) or intend to within the next 12 months. But how to make AI a core IT competency still eludes most organizations. In this epsiode, Gartner ThinkCast host Kasey Panetta interviews Whit Andrews, Vice President and Distinguished Analyst at Gartner. Whit shares five crucial habits for successful AI programs and one major mistake that organizations tend to make. Related Links: Download: Gartner Emerging Technology Roadmap Read more: 5 Habits of Organizations With Successful AI Learn more: Gartner CIO Conferences

This year's top strategic technology trends highlight those trends that will drive significant disruption and opportunity over the next five to 10 years.  Hyperautomation, AI engineering and distributed cloud are among the nine technologies that have significant transformative potential.  In this episode, Kasey Panetta, Gartner ThinkCast Host, hears from Mary Mesaglio, Distinguished VP Analyst, and Brian Burke, Research VP as they discuss the trends. Mary and Brian share the trends they find most interesting and what will have the most impact.

What are the seven characteristics of a successful digital leader? In this episode, Gartner ThinkCast host Kasey Panetta interviews Mary Mesaglio, Distinguished VP Analyst about her recent research that dives into how leaders need to think differently in a digital world.

Increasing pressure to keep pace has HR executives scrambling to hire and retain talent prepared for agility.  In this episode, Gartner VP Caroline Walsh explains to Jackie Wiles, Associate Content Director, why organizations must prioritize resilience, not just efficiency, to succeed. The need to respond at speed to the impact of the pandemic revealed that years of focusing heavily on efficiency had often led to organizational fragility and vulnerability. Now organizations must adjust. During this interview, Walsh Walsh discusses the highs and lows for employees as organizations try to build more sustainable processes and work design.

In this episode of ThinkCast, host Kasey Panetta interviews Dion Love, a Vice President of Advisory Services at Gartner.  In order to deliver on diversity, equity and inclusion initiatives, leaders must take a look at how the traditional hiring process needs to change for organizations to create diverse digital workforces.

In part 2 of the Gartner ThinkCast special series on the Executives Role in Advancing Diversity, Equity and Inclusion, Kasey Panetta interviews Christie Struckman, VP Analyst to talk about confronting behaviors that marginalize underrepresented employees. Christie explains that any employee can marginalize or be the target of marginalization and once these behaviors are recognized, they must be confronted.

2020 has caused many organizations to push digital initiatives forward at unprecedented speed. This acceleration of digital business means making choices on what initiatives move forward or slow down.  Hung LeHong, VP and Gartner Fellow, joins Gartner ThinkCast to discuss the framework for digital business acceleration and how to use the five lanes to prioritize your digital initiatives for better results.

In this Gartner ThinkCast special series on the Executives Role in Advancing Diversity, Equity and Inclusion, Kasey Panetta interviews Lauren Romansky, Managing VP of Gartner's HR practice. Lauren explains how the summer of 2020 has presented a real opportunity for change. Employees across the globe are engaging in discussions of racial justice, leaders are seizing this moment to consider their role and opportunities to advance diversity, equity and inclusion at their organizations.  Related Links Learn More: Gartner Diversity, Equity and Inclusion Resource Center Read More: Making the Case for Diversity, Equity and Inclusion During Disruption Attend Webinar: How HR Can Sustain Diversity & Inclusion to Create Change in Moments of Unrest

Featured at the Gartner Symposium IT/Xpo®, the Hype Cycle for Emerging Technologies, 2020 highlights the 30 emerging technologies with significant impact on business, society and people over the next five to 10 years. In the second episode of our two-part series, we'll talk through the final three trends with experts Brian Burke, Nick Heudecker, Svetlana Sicular and Sylvain Fabre.

Featured at the Gartner Symposium IT/Xpo, the Hype Cycle for Emerging Technologies, 2020 highlights the 30 emerging technologies with significant impact on business, society and people over the next five to 10 years. In the first episode of our two-part series, we'll explore how the hype cycle is created, the year's trends and featured technology. In this episode, Kasey Panetta speaks with Gartner analysts, Brian Burke, Yefim Natis and Avivah Litan to discuss their research.

Workforce planning, employee performance and employee experience have all taken on a new meaning post COVID-19. In this episode of Thinkcast, Heather Levy, Vice President of Content Marketing at Gartner has a conversation with Adriana Duque Hughes, Senior Director for Gartner's HR practice to talk about the changes HR executives and employees are facing and how that trickles down to expectations. This interview dives into the concept of future of work and some specific trends in this uncertain time.

From olive oil to pharmaceuticals to news, fakes are everywhere. In this episode, Gartner ThinkCast host Kasey Panetta speaks with Avivah Litan, Vice President and Distinguished Analyst, about the current state of counterfeits and the dangers they pose to consumers. We're also going to learn how to distinguish genuine products and contents from their fake counterparts and what industries are most at risk.

What if organizations thought about privacy not as something dictated by laws, but rather driven by principles? In this ThinkCast episode, Gartner analyst Bart Willemsen explains why companies should be taking a risk-based approach to privacy and what that means for balancing safety, productivity and privacy. Related Links: Read More: 7 Security Areas to Focus on During COVID-19 Download Guide: The Executive's Guide to Returning to the Workplace Learn More: Gartner Diversity, Equity and Inclusion Resource Center Read More: Gartner Top 9 Security and Risk Trends for 2020

As organizations begin to recover from COVID-19, a critical question remains unanswered: How must business strategy change to meet reset goals and ambitions. In this episode of Gartner ThinkCast, Gartner Associate Director of Content Marketing , Jackie Wiles speaks with Chris Howard, Gartner Chief of Research. Chris shares new research on a framework to help business leaders navigate the phases of pandemic recovery and reset strategy in these highly disrupted times.

What is gamification? How might it impact the spread of COVID-19? Gartner ThinkCast host Kasey Panetta is joined by Brian Burke, Research Vice President at Gartner and author of Gamifiy: How Gamification Motivates People to Do Extraordinary Things. In this episode, Brian discusses the use of gamification and technology to curb the spread of the virus. He also notes the role that culture plays on implementation and what that might mean for the future. Related Links: Read More: How Gamification Boosts Consumer Engagement Watch Webinar: Leading Through COVID-19: Cross-Functional Strategy for Returning to the Workplace Get the Book: Gamifiy: How Gamification Motivates People to Do Extraordinary Thing Read More: How to Communicate Important COVID-19 Data

Enterprise leaders face unprecedented budget pressure as the COVID-19 pandemic continues, but that urgency only increases the need to assess all cost decisions strategically. In this episode, Cesar Lozada, Senior Principal Analyst, Gartner, describes how enterprise leaders can use the Gartner cost optimization decision framework to evaluate both the risks and benefits of cost proposals — to hold down costs and still fund future growth. Related Links:  Gartner Cost Optimization Framework

Supply Chain has been on the front lines of the pandemic.  It's a critical business function and the people who work in it are particularly important, given how much we all rely on them.  Gartner host Heather Pemberton Levy introduces this live interview, recorded in late April, between Chris Howard, Gartner Chief of Research and Michael Uskert, Chief of Research for our supply chain practice. They discussed how supply chain leaders can manage the three phases of response, recovery and renewal. Related Links: Read more: 2 Best Practices for Rebooting the Supply Chain Learn more: Gartner for Supply Chain Leaders Read more: Improve Transporation Worker Safety During COVID-19 Learn more: Gartner Coronavirus Resource Center

COVID-19 has changed the way businesses around the world operate. Many of these changes — the shift to working remotely, an increase in automation, and the addition of new technologies — have direct consequences in security and risk. And with an uptick in cyber incidents, it's vital that security and risk management leaders understand vulnerabilities and prepare for changes -- all while thinking about cost management in the face of volatile markets and limited resources. In this final episode of Gartner ThinkCast's Special COVID-19 series, host Kasey Panetta interviews experts Richard Addiscott, Senior Director, Katell Thielemann, VP Analyst, and Jeffrey Wheatman, VP Analyst from Gartner's Security and Risk practice. Related Links: Read more: 7 Security Areas to Focus on During COVID-19 Learn more: Gartner Coronavirus Resource Center Read more: Smarter With Gartner COVID-19 Articles

During this time of disruption, it's vitally important that employees take care of themselves first in order to be an asset to their organization. In this episode Gartner Host Heather Pemberton Levy speaks to Christie Struckman, Vice President and Analyst in Gartner CIO research group about how to help your employees manage the emotional toll of the Covid- 19 crisis. Christie, who holds a doctorate in organizational behavior, shares her views on how leadership and managers can help employees manage the stress, fear and uncertainty that come with a pandemic of this size and scale. Christie's research focuses on the psychological elements of leadership. Now she's helping clients address the challenges of leading their teams through this particularly disruptive environment.  Related Links: Read more: Manage Employee Stress With Flexibility and Transparency Read more: Smarter With Gartner COVID-19 Articles Learn more: Gartner Coronavirus Resource Center

Do you think remote employees are more or less productive? The answer might surprise you. In this episode of Thinkcast, a part of Gartner's coronavirus series, Gartner Host Kasey Panetta introduces a conversation that took place remotely between Gartner's Heather Pemberton Levy and Brian Kropp. Brian, the chief of Gartner's HR practice, shares recent research that focuses on employee satisfaction and productivity. Related Links: Explore Gartner Resource Center: Lead Your Organization Through the Disruption of Coronavirus Read more: 9 Tips for Managing Remote Workers Read more: Smarter With Gartner COVID-19 Articles

In this Gartner Thinkcast special episode, Host Heather Pemberton Levy is joined by  Chris Howard, Gartner Chief of Research to discuss ways executives can support employees and sustain the organization through the response and recovery from COVID-19.  In his role, Chris has a unique view into Gartner expert research, inquiry conversations and what's on the horizon for research.

In this Gartner ThinkCast Special COVID-19 Series episode, Host Heather Levy is joined by Gartner Distinguished Vice President and Analyst, Mary Mesaglio. Mary joins from her home office  in Barcelona, Spain to discuss methods for strong leadership during pandemic disruption. Mary provides practical advice that leaders apply now and moving forward. Related Links: Read more: Smarter With Gartner COVID-19 Articles Learn more: Gartner Coronavirus Resource Center Attend webinar: Remote Work During COVID-19 and Beyond

In this Gartner ThinkCast Special COVID-19 Series episode, Host Kasey Panetta is joined by Gartner Vice President, Roberta Witty. Roberta shares her unique perspective coordinating research across HR, IT, supply chain, risk and marketing functions during this period of disruption. She speaks to the challenges in business continuity, lessons to be learned and missteps to avoid in organizational response. Related Links: Explore Gartner Coronavirus (COVID-19) Resource Center: Lead New Ways of Working Read more: Smarter With Gartner COVID-19 Articles Read more: 4 Actions to Be a Strong Leader During COVID-19 Disruption

With the rapid spread of Coronavirus or COVID-19, leaders must prepare for how to manage and respond to the impact of a global pandemic. Heather Pemberton Levy and co-host Kasey Panetta present a special edition of Gartner Thinkcast.  In this episode, we talked with Gartner experts from our IT, supply chain, HR, and risk practices to learn how executives should be responding, where they are vulnerable to misstep and what questions are on the minds of leaders from each practice. Related Links: Explore Gartner Resource Center: Lead Your Organization Through the Disruption of Coronavirus Read more: 10 Pillars of Pandemic Preparation Read more: Coronavirus: CIO Areas of Focus During the COVID-19 Outbreak

A quick programming note to all of our listeners. This podcast was recorded on February 3rd 2020, long before the Covid 19 coronavirus became a pandemic. On behalf of the Continuous Foresight team and Gartner, we remain confident in the ability of our clients to continue to lead and create a better future for all of us - even when working through times of unprecedented disruption.  Do you wonder what's next after digital transformation? Frank Buytendijk, distinguished VP analyst, Gartner, joins Continuous Foresight hosts Marty Resnick, Kevin Gabbard and Steve Shapiro to talk about his research on the future and a post-transformation digital society. Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Where are CMOs spending their budget? From content to agencies, modern marketers have a lot to support with finite resources.  In this interview, Gartner expert Christopher Ross shares the highlights from the Gartner CMO Spend Survey and gives insight into what the results mean for the marketing industry. Learn where your peers are spending and how to build a marketing organization fit for 2020. Related Links Read More: 4 Key Findings in the Annual Gartner CMO Spend Survey 2019-2020 Learn More: Gartner Marketing Symposium/Xpo Read More: 3 Questions CMOs Must Answer in 2020 Read More: CMO Spend Survey Deep Dive: Insights and Analytics as Key Enablers of Marketing Strategy Learn More: The Annual CMO Spend Survey

What does it take to be a futurist? Continuous Foresight guest Jerome Glenn, Executive Director of the Millenium Project, joins hosts Marty Resnick, Steve Shapiro, and Kevin Gabbard to discuss what makes a futurist successful, research methodologies and how to create impact for your organization. Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Do you know the three magical ingredients for a successful digital transformation? Wouldn't it be great if there were 'hacks' for culture change? Hear from Gartner expert Mary Mesaglio to understand how organizations approach these initiatives and leverage culture to accelerate change. Learn where organizations typically get stuck and specific tactics to move forward. Related Links Learn more: Gartner IT Symposium/Xpo™ Read more: Avoid These 9 Corporate Digital Business Transformation Mistakes Read more: 10 Culture Hacks for Digital Transformation Download now: Speed Up Your Digital Business Transformation

Are you equipped to explore the future of any topic?  Do you have the required skills? Dr. Andy Hines, Foresight Program Coordinator and Professor at the University of Houston, joins Gartner Continuous Foresight hosts Marty Resnick, Kevin Gabbard and Steve Shapiro to talk about his experience running a foresight program and the critical skills that he focuses on to prepare his students for foresight work. Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

The beginning of the year is a popular time for resolutions. Did you plan to work out more, eat better or read more? Professional resolutions aren't that different from personal ones. They should focus on ways to reduce waste (both time and resources) and develop skills in new areas. Gartner expert Tina Nunno shares the list of 10 New Year's resolution ideas for 2020 to help CIO and IT leaders grow through the year. Related Links: Read More: 10 CIO Resolutions for 2020 Learn more: Complimentary Report: 2020: Gartner CIO Agenda Read More: Smarter With Gartner

Bring your strategy toolkit into the future with Continuous Foresight tools. René Rohrbeck, Professor of Strategy and Foresight, Innovation &Transformation Chair at EDHEC Business School in Lille, France, is back for part two of the continuous foresight discussion. This time he tackles how organizations can use Continuous Foresight tools to connect external trends and insights with critical internal decisions — and define the partnerships that will span the business ecosystem. The first discussion took place on January 17. Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Fit organizations outperform fragile ones during uncertainty and unexpected "turns" such as economic shifts and acquisitions. Hear from Gartner Distinguished Vice President Andy Rowsell-Jones on what separates the fit from the fragile, why organizations that lean into uncertainty come out stronger and what IT leaders and other business executives can learn from the Gartner 2020 CIO Agenda. Related Links Read more: The Gartner 2020 CIO Agenda: Winning in the Turns Learn more: Complimentary Report: 2020: Gartner CIO Agenda Learn more: Gartner IT Symposium/Xpo

Are you prepared to manage your strategy through an uncertain future? Have you led a critical decision by presenting a paradox? René Rohrbeck, Professor of Strategy and Foresight, Innovation & Transformation Chair at EDHEC Business School in Lille, France, joins Continuous Foresight hosts Marty Resnick, Kevin Gabbard and Steve Shapiro to discuss the development of foresight — its' growing importance in strategy discussions and ways to use uncertainty to enterprise advantage. This is part one of that discussion. Join us on January 31 for part two, which will focus on tools and tactics used to connect external trends and insights. Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Wouldn't it be great if you could see what lies ahead for your business? We sit down with Gartner expert Daryl Plummer to find out which trends you should have on your radar. From AI to cryptocurrency to online shopping, these trends are changing how we live and what it means to be human.  We also discuss the laborious process of developing predictions and why you must act. Related Links Read More: Gartner Top Strategic Predictions for 2020 and Beyond Learn more: Gartner IT Symposium/Xpo™ Read More: Smarter With Gartner

Sit back and listen as we revisit some of our favorite episodes from Gartner ThinkCast in 2019. Wondering what our most popular episode of this year was? It was far and away an interview with Gartner expert Brooke Selassie on digital business transformation models. We'll revisit this interview along with some previously-unreleased audio and take a look at other highlights from external guests. Lastly, we'll take a deeper dive into the Gartner LinkedIn Live series. RELATED LINKS Smarter with Gartner

The ATM. Audio books. The telephone. Now part of our everyday lives, it took years before these innovations hit mainstream adoption. Hear from author Malcolm Gladwell on why this gap between innovation and adoption exists and the societal paradigm shifts needed for innovation to take off. Then take a peek into his new book, Talking To Strangers, which explains why what we think we see in others isn't always the truth. This replay of a live broadcast features audience Q&A. Related Links Learn more: Gartner IT Symposium/Xpo™ Read more: 3 Reasons Why VR and AR Are Slow to Take Off Read more: Top Trends on the Gartner Hype Cycle for Artificial Intelligence, 2019 Learn more: Malcolm Gladwell Books

The world is fast changing. Leaders are struggling to keep up, much less look ahead. Is continuous foresight part of your organization's DNA? Dejan Paravan, Chief Innovation Officer at European energy trading company GEN-I, joins Continuous Foresight hosts Marty Resnick and Kevin Gabbard to discuss the role of innovation in business and how his organization developed a sustainable business through continuous innovation and intentional thinking about what lies ahead.  Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Place yourself in the middle of the world's most important gathering of CIOs and IT executives for a conversation with two of this year's keynote presenters on the major research featured on the big stage. Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group and Mbula Schoen, Senior Principal Analyst in the Program and Portfolio Management team explain Gartner's new concept of TechQuilibrium and how organizations can achieve the optimal balance between traditional and digital business. They discuss how CIOs can manage conflicting customer priorities, reach the "everything customer," and the important role CIOs play in leading digital society. This replay of a live broadcast also features answers to audience questions on how CIOs impact culture and how the future of work changes the role of the CIO. Related Links Learn more: Gartner IT Symposium/Xpo™ Read more: Gartner Keynote: Find Your Digital Business TechQuilibrium Read more: How CIOs Design for the Everything Customer Watch now: Leading the Digital Society

Culture. It's the No. 1 challenge executives face in the digital era. Gartner expert Tina Nunno offers practical advice for CIOs and IT leaders on how to tackle the challenge head on, with a mix of Machiavellian strategies and political maneuvering — including how to know if you're predator or prey within your organization and when to move from defense to offense. If IT is not within your purview, listen in because the tips Tina shares help all executives navigate the C-suite. Bonus: Audience Q&A.    RELATED LINKS Buy book: The Wolf in CIO's Clothing, by Tina Nunno Take quiz: Are You a Wolf CIO?  Learn more: Gartner IT Symposium/Xpo™ Read more: Why CIOs Need to Move From Offense to Defense Watch now: CIO Power Politics: How to Say No Assertively Watch now: CIO Power Politics: Discover Hidden Agendas

Why should a business utilize science fiction? What do you think your business plan is? That's the message of Brian David Johnson, a leading expert on science fiction prototyping and threatcasting. Threatcasting is a sub-genre of forecast that details future threats and how the organization can track threat development and know when to respond. Brian David Johnson joins Continuous Foresight to walk us through why threatcasting is effective and how you can use it in your forecasting work. Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations. Meet Brian David Johnson Brian David Johnson is a Professor of Practice at Arizona State University's School for the Future of Innovation in Society, and a Futurist and Fellow at Frost & Sullivan. He also works with governments, militaries, trade organizations and startups to help them envision their future. He has over 30 patents and is the author of a number of books of fiction and nonfiction, including Science Fiction Prototyping; Screen Future: The Future of Entertainment, Computing and the Devices We Love; Humanity and the Machine: What Comes After Greed?; and Vintage Tomorrows: A Historian and a Futurist Journey through Steampunk into the Future of Technology. His writing has appeared in publications ranging from The Wall Street Journal and Slate to IEEE Computer and Successful Farming, and he appears regularly on Bloomberg TV, PBS, Fox News, and the Discovery Channel. He has directed two feature films and is an illustrator and commissioned painter.

IT definitely puts the digital in digital transformation, but now it's time for IT to drive the transformation side of it, too. IDEX CIO Jim MacLennan (33:13) joins us with a simple message for IT: Stop thinking so much, and start doing. Plus, Gartner expert Tina Nunno (1:11) helps you make a bigger impact with insights on how to be a more effective leader. RELATED LINKS WEBINAR: 5 Best Practices of High-Performing Teams: Q&A with Gartner WEBINAR: I&O Leadership Vision for 2020 and Beyond: Embrace Disruption WEBINAR: Modernize Your Data-and-Analytics Strategy: A Panel Discussion Gartner CIO Leadership Forum: Phoenix, Arizona, February 23-25 Amsterdam, March 2-4 London, March 16-18 Hollywood, Florida, March 30-April 1

David Houle warns to fasten your seatbelts, that the 2020s will be the most transformative, disruptive decade in human history. As a futurist, David's job is to anticipate trends great and small. That same approach can transform your organization, giving you a competitive edge in strategy and change. But can just anyone be a futurist? Join the Continuous Foresight discussion as David Houle, futurist and author of the new book, "Moving to a Finite Earth Economy – Crew Manual," helps you determine what's right for your and your organization's future. David Houle FUTURIST. THINKER. SPEAKER. David Houle is the author of the book Moving to a Finite Earth Economy – Crew Manual. To learn more about David Houle, visit davidhoule.com.

As digital business upends the business landscape, how do you stay ahead of the next risks that could derail your business? Futurist Jane McGonigal says you need to make a game of it (13:15). Plus, a panel of Gartner experts reveals why you need to tap into Infrastructure-Led Disruption (1:47), and we go deeper into the Real Business of Blockchain (50:11).  Related Links Webinar: CIO's Success Guide: Prepare for the Fourth Generation of ERP Webinar: Navigate the Nine Common Pitfalls to Scaling Innovation Webinar: 5 Best Practices of High-Performing Teams: Q&A With Gartner Gartner Application Strategies and Solutions Summit Gartner IT Infrastructure, Operations and Cloud Strategies Conference Gartner Identity and Access Management Summit

Here's a riddle for you: What comes first – foresight or innovation? The answer is not as straightforward as you might think. FIBRES Online CEO Panu Kause joins Continuous Foresight hosts Marty Resnick and Kevin Gabbard to not only solve that riddle, but help you solve how to best put continuous foresight to work for you and your organization. DISCLAIMER: Gartner is an impartial, independent analyst of business and technology. This content should not be construed as a Gartner endorsement of any enterprise's products or services. All content provided by other speakers is expressly the views of those speakers and their organizations.

Better customer service demands a revolution! You need to strive for rebel hospitality. Entrepreneur and author Chip Conley of AirBnB (2:05) shares his secrets for better customer service and how to be a better mentor. Plus, we see how CMO spend will shape Marketing's 2020 agenda with Gartner expert Ewan McIntyre (26:01) and unlock why you need more diversity in your cybersecurity initiatives with Women in Identity Co-founder Emma Lindley (42:46). Related Links WEBINAR: AI Use Cases, Implementation and Adoption: Gartner Talks With AI Expert WEBINAR: Q&A Discussion: Finance Priorities for 2020 WEBINAR: CSO & Sales Leader Conference Recap: Overcome Complexity in B2B Sales Gartner Application Strategies & Solutions Summit Gartner IT Infrastructure, Operations & Cloud Strategies Conference Gartner Identity & Access Management Summit

When it comes to the economy, how high is your anxiety index? Of course, we need to do financial forecasting, but can we look too far ahead? Gartner expert Tim Raiswell joins the Continuous Foresight discussion to look at why you need to embrace nowcasting. How can we predict the next recession – or are we wasting our time trying? Here is Marty Resnick's and Kevin Gabbard's conversation with Gartner colleague Tim Raiswell.

October is National Cybersecurity Awareness Month, but cybersecurity is a year-round challenge for individuals, enterprises and governments alike. National Cybersecurity Alliance Executive Director Kelvin Coleman (01:53) joins us with advice on how we all can make the world safer. Plus, we'll hear from the co-founder of Women in Identity Emma Lindley (31:19) on how to address our latest Identity challenges, and Gartner experts David Furlonger and Christophe Uzureau (49:16) help us take advantage of the Real Business of Blockchain. Related Links Webinar: Delivering an Effective Digital Customer Experience Webinar: Reduce the Costs of Poor Operational Decisions Webinar: Gartner Answers Viewers' AI Questions Gartner ReimagineHR Conference Gartner Supply Chain Planning Summit Gartner IT Infrastructure, Operations and Cloud Strategies Conference

Your business and IT strategy is missing a key ingredient: Your poetic voice. Really. We talk with poetic voice artist Sekou Andrews (2:06) on the communication techniques you need to drive new success. Plus, we boost your Talent IQ (35:54) and find out why Connected Managers (55:10) are the best managers. RELATED LINKS WEBINAR: Lead Your Supply Chain Down the Road to Digital Success WEBINAR: Create a Culture Powered by Purpose WEBINAR: The Real Business of Blockchain Gartner IT Symposium/Xpo 2019 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

We are all futurists and trendspotters. We all try to look at signals in our personal and professional lives and respond in one form or another. Hopefully, we are proactive in our response, but admittedly most of us are reactive. Trendspotting is about detecting signs or, we call them, signals, of change happening right now, and these indicate plausible futures. In this episode, we discuss Trendspotting for Continuous Foresight.

Netflix co-founder Marc Randolph stopped dreaming and finally decided to mail it in. On this episode, we talk with Marc Randolph (2:08) about Netflix's unusual path to success and Marc's new book, "That Will Never Work." Plus, Don Scheibenreif (36:33) previews the Gartner IT Symposium/Xpo 2019 keynote and James Atkinson (51:33) raises our Talent IQ.  Related Links Webinar: Increase the Odds of High-Quality Deals Webinar: The 3 Magical Ingredients of Digital Transformation Webinar: The Gartner CMO Spend Survey 2019-2020 Gartner IT Symposium/Xpo 2019 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

You can't have a discussion about the future without eventually referring to a book, a comic, a television show or some other science fiction. Reference stories and especially world-building are very powerful tools for Continuous Foresight. In this episode, we discuss the power of storytelling in business with the CEO of SciFutures, Ari Popper, who has worked with some of the world's largest companies using sci-fi storytelling for transformation.  Learn more about SciFutures at www.scifutures.com  Join the Continuous Foresight conversation on Facebook at  https://www.facebook.com/groups/continuousforesight

Your next negotiation really is life or death – or should feel like it. Ex-FBI lead hostage negotiator Chris Voss (18:55) provides his negotiation insights. Plus, Oversight CEO Terrence McCrossan (01:38) looks at the CFO's role in digital transformation, and Ewan McIntyre (41:26) previews the 2019-20 Gartner CMO Spend Survey results. RELATED LINKS Webinar: The Art of the 1-Page Strategy Webinar: The Future of Data Management Webinar: Gartner CMO Survey 2019-2020 Gartner ReimagineHR Conference (London) Gartner ReimagineHR Conference (Orlando) Gartner Supply Chain Planning Summit

Continuous Foresight is a discipline that organizations perpetually use to gather, process, and take action on information about their future business models and operating environments. This first episode introduces the concept of Continuous Foresight and how this podcast series will provide a good mix of practical application, case studies, trends, and special guests informing listeners how to scan, analyze, and recommend a list of plausible futures and strategies, to anticipate and embrace change, and manage uncertainty and ambiguity, to invent the future of the organization. RELATED LINKS Blog: https://blogs.gartner.com/marty-resnick/ Facebook: https://www.facebook.com/groups/continuousforesight

So you think you're an innovative organization? Chances are, you're wrong. Author Marissa Orr (24:26) joins Gartner ThinkCast to discuss how your organization can establish a truly innovative, empowering culture. Plus, Gartner experts Whit Andrews and Chris Howard (01:30) gives us the latest on digital transformation and Gartner IT Symposium/Xpo 2019.  SHOW NOTES Related Links Webinar: Panel Discussion: Why Taking a Risk with External Partners Can Be Good for Business Webinar: The Cloud Computing Scenario; Strategy and Tactics for Success Webinar: The Art of the 1-Page Strategy  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14  Gartner ThinkCast homepage

The key to success – in sports or business – is to make your move at the unlikeliest moment. In this episode, a panel of Gartner experts (1:43) reveals how even an economic downturn is a great opportunity for winning in the turns. Plus, Gartner Artificial Intelligence research lead Whit Andrews (32:00) guides us through the present and future state of AI. RELATED LINKS Webinar: Panel Discussion: Drive Growth in the Face of Change Webinar: The Present and Future of AI Webinar: The Top Technology Trends Impacting Customer Experience Webinar: Why Your Organization Needs RPA: A Discussion with Finance, Audit and IT Experts Gartner Security and Risk Management Summit (London) Gartner CSO and Sales Leader Conference Gartner ReimagineHR

As digital business significantly expands your partner ecosystem, your risk exposure grows exponentially. Gartner expert Chris Audet (01:26) reveals how you can spot the lurking dangers with your third-party partnerships, and helps you build better relationships with your providers. Also, Gartner expert Arup Roy (34:57) helps you build a stronger business case for Intelligent Automation Services. RELATED LINKS WEBINAR: Five Propositions for the Future of Work WEBINAR: The Current State and Future of the Chief Data Officer WEBINAR: Panel Discussion: Why Taking a Risk With External Partners Can Be Good Business Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

Only you can set limits on your career. Pioneering U.S. Air Force Col. Nicole Malachowski (1:38), the first woman pilot in the elite Thunderbirds unit, shares her insights on flying through your career and life headwinds. Plus, Mike Griswold (42:59) tells us what separates the leaders in the Gartner Supply Chain Top 25. RELATED LINKS Webinar: Panel Discussion: Lead and Enable Digital Transformation Webinar: Five Best Practices of High-Performing Teams Webinar: How CIOs Lead CX Innovation for Midsize Enterprises Gartner Catalyst Conference, August 12-15, San Diego Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit, September 4-6, Dallas Gartner CSO and Sales Leader Conference, September 17-19, Las Vegas THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:38 – Your New Career Flight Plan (Col. Nicole Malachowski) 19:44 – Upcoming Gartner Webinars 21:03 – Col. Nicole Malachowski, continued 41:38 – Gartner Conferences Calendar 42:59 – Gartner Supply Chain Top 25 (Mike Griswold) 1:05:59 – Ahead on Gartner ThinkCast 01:06:51 – Closing Thoughts

Yes, your supply chain can save the world – and no, that's not hyperbole. We find out how Intel (01:53) is using its supply chain to lead the fight against modern slavery. Then, Gartner's Dana Stiffler (40:06) tracks the progress of women in supply chain management. It's a program about supply chain that everybody needs to hear. RELATED LINKS Webinar: The Present and Future of AI Webinar: 3 Key Roles HR Must Play to Drive Digital Transformation Webinar: Panel Discussion: Lead and Enable Digital Transformation Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14

What's your boss thinking? We go inside your CEO's mind as Mark Raskino (01:33) delves into the results of the 2019 Gartner CEO and Senior Business Executive Survey. Plus, we find out why you don't need robots for robotic process automation (24:30), but you almost definitely need RPA to improve any facet of your business, from operations to audit to finance. RELATED LINKS WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs WEBINAR: Panel Discussion: Drive Growth in the Face of Change WEBINAR: Stop Cutting, Start Growing – Lessons from Gartner CFO Conference  Gartner IT Symposium/Xpo 2019 Cape Town, South Africa, September 16-18 Orlando, Florida, October 20-24 Gold Coast, Australia, October 28-31 Sao Paolo, Brazil, October 28-31 Barcelona, November 3-7 Goa, India, November 11-14 Tokyo, Japan, November 12-14 THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:33 – Gartner CEO Survey, with Mark Raskino 15:50 – Upcoming Gartner Webinars 16:56 – Gartner CEO Survey, continued 23:35 – Gartner Conferences Calendar 24:30 – RPA Panel: Cathy Tornbohm, Dennis Gannon & Malcolm Murray 39:44 – Ahead on Gartner ThinkCast 40:34 – Robotic Process Automation, continued 56:51 – Closing thoughts

We all think we are staying focused on the future, but are looking far enough ahead? Serial entrepreneur Peter Hinssen (01:46) helps us look beyond tomorrow. Plus, Gartner expert Ian Beale (20:53) brings us together for Aligned Assurance, and author Patrick Lencioni (37:50) helps us find the ideal team player. RELATED LINKS WEBINAR: Panel Discussion: Drive Growth in the Face of Uncertainty WEBINAR: CEO Concerns 2019 – Implications and Actions for CIOs Gartner Security and Risk Management Summit 2019 Gartner Catalyst Conference THE CONVERSATION RUNDOWN 00:00 – Opening thoughts 01:46 – Peter Hinssen: The Day After Tomorrow 02:16 – Looking past tomorrow 04:28 – Why are we shortsighted? 06:51 – What's holding us back? 09:14 – How do we change our mindset? 11:37 – Embracing change in good times 14:58 – Processes we need to embrace 17:49 – Does size or location matter? 19:53 – Upcoming Gartner Webinars 20:53 – Ian Beale: Aligned Assurance 21:16 – The problem we need to fix 23:59 – What is Aligned Assurance? 25:42 – Why does this problem occur? 28:39 – Who should lead Aligned Assurance? 30:01 – Who should be involved? 31:26 – What is the first step? 36:42 – Gartner Conferences Calendar 37:50 – Patrick Lencioni: The Ideal Team Player 38:37 – Are we good at self-assessment? 39:38 – 3 virtues of ideal team players 40:48 – Can you be too humble? 42:57 – Too much value on arrogance 43:57 – Can you be too hungry? 45:34 – The "people smarts" to look for 47:48 – The need for supportive leaders 48:53 – Ahead on Gartner ThinkCast 49:59 – Patrick Lencioni, continued 50:13 – Can you train current team members? 54:04 – Creating the right environment 56:07 – Why didn't you help me sooner? 56:49 – Striking the right team balance 59:41 – Closing thoughts

You already have the funds to support your digital transformation. Gartner expert Dennis Gannon (01:52) helps you unlock them by "winning in the turns." Also, Gartner expert Avivah Litan (19:18) tells you why you need to take a fresh look at blockchain. Plus, former DuPont sales leader Maria Boulden (39:43) explains why the personal touch works best for energizing your team. RELATED LINKS Webinar: 3 Bold Strategies for CX Victory Webinar: 5 Ways to Deliver Business Results Through AI & ML Webinar: Panel Discussion: Drive Growth in the Face of Change Gartner CFO & Finance Executive Conference 2019 Gartner Security & Risk Management Summit  Podcast: Legacy of a Sales Leader -- Maria Boulden THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:52 – Dennis Gannon: Winning in the Turns 02:37 – Cost optimization as growth driver 04:48 – Winning in the Turns 07:27 – The three questions you must ask 11:50 – Are we disciplined at resource management? 14:05 – Steps to take now 18:09 – Coming up on Gartner Webinars 19:18 – Avivah Litan: Blockchain 19:52 – Overhyped or mainstream? 21:44 – Remaining hurdles 25:37 – New uses of blockchain 31:32 – Is it dessert or required vegetables? 34:34 – Determining the right use case 38:40 – The Gartner Conferences calendar 39:43 – Brent Adamson & Maria Boulden: Lessons in Sales Leadership 40:00 – The first 100 days 41:38 – Finding the needed skills 43:37 – What a salesperson must have 45:27 – The biggest difference 46:44 – Changing a traditional organization 49:11 – Helping through the negatives 51:51 – Ahead on Gartner ThinkCast 52:55 – Closing thoughts

The majority of digital transformation initiatives fail. Yours does not have to join them. Gartner Chief of Research Mike Harris tells us what gives the innovation leaders their edge (01:37). Also, on Episode 184 of Gartner ThinkCast, Gartner experts Helen Huntley and Scott Morrison (17:26) help tech product managers survive the digital era. Then, Gartner expert Mike Griswold (38:47) reveals why adding digital to your supply chain does not make it a digital supply chain -- and how you can truly transform your supply chain and your organization.  RELATED LINKS Gartner Supply Chain Executive Conference 2019 Gartner Tech Growth & Innovation Conference 2019 (USA) Gartner Tech Growth & Innovation Conference 2019 (UK) Gartner Conferences  Winning in a World of Digital Dragons Emerging Practices for a Data-Driven Strategy Gartner Webinars THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:33 – Do Not Be a Digital Transformation Failure: Mike Harris 01:53 – Why is digital transformation so vital? 03:07 – How successful are our digital transformation initiatives? 03:52 – What's hindering our efforts? 05:00 – The biggest digital transformation mistake 07:20 – What separates the leading organizations? 09:29 – Does size or location matter? 11:22 – What your organization can do now 14:32 – How do we introduce innovations? 16:14 – Upcoming Gartner Webinars 17:26 – The Evolving Product Manager: Helen Huntley and Scott Morrison 18:20 – The challenges facing product managers 20:57 – More challenges 22:21 – The changing role of the product manager 23:49 – Catalysts for innovation 25:00 – Regional differences 26:42 – Common pitfalls 30:00 – What not to do 31:18 – The greatest challenge 32:54 – What you can do now 34:54 – Key takeaways 36:03 – Final thoughts 37:39 – Gartner Conferences 38:47 – The Digital Supply Chain: Mike Griswold 39:23 – Are organizations rethinking their supply chains? 40:18 – What is a digital supply chain? 41:16 – Supply chain as digital transformation enabler 42:42 – What to do differently 44:39 – What industries are out in front? 46:22 – Steps to exert more influence 48:37 – What not to do 50:22 – Action to take now 51:51 – "Lessons in Sales Leadership" 53:01 – Ahead on Gartner ThinkCast 53:28 – Closing thoughts

Toss out those 250-page strategy documents. You only need one page. Gartner expert Heather Colella helps you master the art of the one-page strategy (01:41). Also, Gartner's Mark Driver makes sure you stay in compliance with Java's latest release and support changes (21:37); and we revisit a conversation with former NATO military commander Admiral James Stravidis on a common fear for all of us -- cybersecurity (43:37).  RELATED LINKS The Art of the 1-Page Strategy: Gartner Answers Audience Questions Manage Disruptive Changes in Java Release and Support Options Getting Real About AI, Data Science and Machine Learning: Gartner Talks Gartner Supply Chain Executive Conference 2019 Gartner Tech Growth & Innovation Conference 2019 Gartner Symposium/Xpo 2019 (Toronto) Gartner Security & Risk Management Summit 2019 THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:41 – Heather Colella: Art of the 1-Page Strategy 02:12 – What is the one-page strategy? 04:55 – The 3 dimensions of winning 07:20 – Helping the Business narrow its focus 08:57 – Do I need something beyond the one page? 12:01 – Demonstrating business value 13:27 – Who should develop the one-pager? 15:14 – How it works for the public sector 18:01 – How can employees impact the message? 20:24 – Upcoming Gartner Webinars 21:37 – Mark Driver: Java Release & Support Changes 21:58 – What are the Java support changes? 23:21 – Will we be in violation with Java 8? 25:55 – The disadvantages to not upgrading 28:34 – What happens if we do nothing? 32:27 – When is a vendor responsible? 35:59 – Is this all-or-nothing? 37:29 – Options to Java 42:22 – Upcoming Gartner Conferences 43:37 – Admiral James Stravidis: Cybersecurity 44:33 – Blurring lines between national and business security 45:47 – How does this change national security? 47:45 – Biggest cybersecurity concerns 50:18 – Is there hope? 53:53 – Enabling culture change 57:51 – Final thoughts on cybersecurity 59:53 – Ahead on Gartner ThinkCast 1:00:40 – Closing Thoughts

Forget the unicorns and rainbows. We all don't have to sing "Kumbaya" to establish a good company culture.  "We think of good cultures as these places where people are happy, happy, happy all the time, where there's no arguments. That is not true. Good cultures are places where people have strong, vibrant, energetic arguments all the time." (Dan Coyle, Best-selling Author) We won't be argumentative, but we always want to challenge to standard notions for driving success, and this time on Gartner ThinkCast, we look at what elevates the best groups and teams above the rest of us. Spoiler alert – it does not mean making everyone feel comfortable. Then, marketing guru, branding expert and author Afdhel Aziz helps you elevate your brand above the noise in today's marketplace: "Know your purpose. Know why you exist as a company beyond just making money."  And many companies are taking the approach of, "Ask not what you can do for our brand. Ask what our brand can do for you." But Gartner expert Rick DeLisi says you might want to ask it differently: "It already feels like a smarter, more contemporary, most sophisticated approach. The problem is, so many companies are taking the same, exact approach simultaneously, it's real hard to differentiate."  RELATED LINKS Tell an IT Value Story that Executives Will Care About  The Future of Data and Analytics: Tales and Trends from the Center to the Edge  Transform Security and Risk into a Business Function (Panel Discussion)  The Looming Impact of the Emerging Digital Society (Panel Discussion)  Managing the Risk of Artificial Intelligence  The Gartner Top 10 Strategic Technology Trends for 2019  Gartner Marketing Symposium/Xpo 2019  Gartner Conferences homepage THE CONVERSATION RUNDOWN 00:00 – Opening Thoughts 01:53 – Daniel Coyle: Groupthink – Building Great Teams 02:47 – What's holding our teams back? 04:32 – Three universal rules of successful groups 07:05 – The most important element 08:57 – The Pixar Story 11:34 – Reflecting on the U.S. Navy SEALs 14:08 – The Gartner Webinars 15:30 – Daniel Coyle (continued): The San Antonio Spurs' champion dynamic 18:40 – Building sincere trust 22:21 – How do we encourage true collaboration? 25:33 – Gartner Conferences 26:54 – Afdhel Aziz: Good is the New Cool 28:39 – Why "good is the new cool" 30:35 – Market like you give a damn 34:01 – They're not consumers, they're citizens 36:19 – People are the new media 40:32 – Don't advertise; solve problems 44:15 – Steps to being a purpose-driven organization 46:40 – Ahead on Gartner ThinkCast 47:38 – Rick DeLisi: Brands Need More Than Values 48:02 – What distinguishes the "corporate brand"? 49:13 – Rising above the brand crowd 52:07 – Are companies aware they need a new approach? 54:28 – How do we differentiate our brand? 57:01 – Nine categories of personalization 1:00:20 – Where do you focus your efforts? 1:02:18 – Closing thoughts We're all about winning teams and attractive brands this time on Gartner ThinkCast.

Here's THE winning formula for your career: "Act 1, introduce your hero and put him in a tree. Act 2, set fire to the tree. Act 3, get him out of the tree." Yeah, there's a story behind that quote, which is only fitting, because we're going to talk about how storytelling can open new doors for you and your organization (1:42). We also see how work-life balance could shift in the future with Tamara McCleary (20:57), and assert ourselves with Leadership Power Language (43:57). HIGHLIGHTED LINKS Webinar: Storytelling for Success  Webinar: The Future of Work (with Tamara McCleary)  Webinar: The Gartner 2019 CIO Resolutions  Report: Gartner's Essential Guide to Marketing Personalization  THE CONVERSATION RUNDOWN 0:00 -- Introduction 1:42 -- Ed Gabrys: You Must Tell Stories 2:09 -- Aren't stories too soft? 4:51 -- Is it a matter of semantics? 7:23 -- Can you tell too many stories? 8:14 -- When a story doesn't work 10:11 -- Stories for employees 14:01 -- Can we all be storytellers? 17:18 -- A powerful story in six words 19:21 -- Upcoming Gartner Webinars 20:57 -- Tamara McCleary: Are you ready for the future of work? 21:58 -- The future of work-life balance 27:58 -- AI for the other guy 30:14 -- Gartner Conferences calendar 31:32 -- Tamara McCleary: Why will AI create more free time? 40:57 -- Gartner ThinkCast Deeper Thinking 42:15 -- Ahead on Gartner ThinkCast 43:57 -- Tina Nunno: Leadership Power Language 44:16 -- Impact of digital culture on IT leaders 46:27 -- Enterprise biases you must curtail 49:51 -- Effective leadership power language 52:38 -- Closing Thoughts

Take it from a combat pilot … battlefield lessons also apply to your workplace.  "We knew that we would absolutely be there, period, because lives were on the line. And I believe that if we execute it that way in business, our relationship with our teams, our leadership, our timelines, our processes, our digital transformation would look quite different." (Vernice "FlyGirl Armour, Combat Pioneer) We've enlisted groundbreaking U.S. Marine Corps pilot Vernice "FlyGirl" Armour on a mission to empower you, your team and your company to be stronger and more effective. We also follow your money down potentially dangerous wrong paths. THE CONVERSATION RUNDOWN Dennis Gannon: Build Business-Finance Partnerships 01:52 – Financial pain points 03:50 – The staggering costs of poor decisions 05:34 – Flaws in the Business-Finance partnership model 08:24 – Hamstrung by the model 11:18 – Top changes to make 14:36 – Must-see Gartner Webinars Dennis Gannon: Build Business-Finance Partnerships (continued) 15:48 – What Finance decision-makers must do 19:42 – Educating the Business 25:03 – Upcoming Gartner Conferences Vernice "FlyGirl" Armour: Who Needs a Runway? 26:15 – What keeps us from taking off? 29:20 – Make a commitment to the commitment 31:21 – Helping yourself take off 35:51 – The need for urgency 38:11 – Be an Ambassador of Diversity 40:31 – How to manage diversity 42:30 – Building a diverse culture 44:22 – What can each of us do now? 47:00 – Ahead on Gartner ThinkCast Bruce Robertson/Graham Waller: Hacking Your Culture 48:01 – What's a culture hack? 51:18 – Make it personal 53:19 – If you have a minute … 55:18 – Try Carpool Karaoke 00:57:39 – Closing Thoughts Click here for the complete show notes and links mentioned

Enterprises need more than technology to enable digital transformation. They must change their culture, and CIOs and IT leaders must be at the forefront of those efforts. Also on this episode of Gartner ThinkCast, find out why Sales must stop selling and start enabling buyers, and hear more from smart decision-making expert Annie Duke.

Digital transformation cannot come fast enough for business leaders. So how do you speed up the process and ensure success? In this Gartner ThinkCast conversation, Gartner expert Brook Selassie says the key is digital business model transformation. Then, we have an extended interview with smart decision-making expert (and renowned poker champion) Annie Duke on how to ensure you use the right data among all that data you're collecting. Finally, Gartner expert Alan Duncan looks at the digital challenges most impacting midsize enterprises and what MSE leaders can do to get big results. RELATED LINK Executive Guidance Q1

Digital transformation demands more than finding the right digital skills  -- you need digital talent that drives innovation. Join us as we look at how to attract and keep the best digital talent, how HR can drive innovation, and what's most impacting Customer Service and Support leaders.

As 2019 unfolds, a prevailing question lingers: Will this be a good year or bad year? We talk with leading experts on what to expect to impact your strategy, influence your IT spend, and transform your Marketing in 2019 and beyond.

It's the digital era, yet business leaders don't often realize the true business value of IT. That changes now as we ensure IT gets the attention it merits.

Changing corporate culture can seem too big to tackle, but to enable digital transformation, it's too big to fail. How do you create a culture of innovation? The secret is to fail.

As the year draws to a close, we turn our attention to 2019 and the technologies, trends and priorities you need to track to frame a successful 2019 agenda.

Customers are the lifeblood of our organizations, but chances are, your organization is not customer-centric. Find out how to truly put your customers first -- both today and in the future.

Data drives every organization, but that does not mean your organization is data driven. Find out how to organize, process and even speak data to gain the maximum benefits of your information.

Digital transforms every organization, but to reap the full benefits, they need their IT leaders to transform into digital leaders. Find out how to step up and drive business value in your organization.

Every organization is disrupted by digital, but very few become true digital disruptors. Find out how to turn digital into your advantage, no matter your size or location.

You spoke, we listened, so get ready for the new Gartner ThinkCast -- an expanded format designed to give you more insights and advice on the topics that most impact your agenda -- all crafted to better fit your busy schedule and your commute or business travel.

Everyone says they want to go digital, so why does it still seem as if Business and IT do not understand each other's goals and needs? Former U.S. Secretary of the Air Force Deborah Lee James shares her insights on how to build a more collaborative cyber culture.

The intersection of artificial intelligence and customer experience is very busy these days. We help you navigate using AI to enhance your CX initiatives by addressing questions put forward by you and your peers.

As more organizations deploy sales force automation, can it still provide a competitive advantage? Gartner Research Director Tad Travis looks at the steps to take and the mistakes to avoid to get an edge with your SFA initiative.

it seems obvious: Better integration of your Sales and Marketing will yield better results. But it's not easy. Find out why the Gartner Sales & Marketing Conference can help you solve the winning equation.

Midsize enterprises face similar challenges as larger firms, but they need different solutions. The Gartner Symposium/ITxpo 2018 MSE Program offers tailored answers.

We're still not using our data as a true market differentiator. Find out how to transform your sales and marketing initiatives into a larger customer base.

What do IoT service providers need to do to truly stand out in the market? What do end users expect -- and what should they expect -- from IoT services?

The Gartner Keynote does more than set the tone for Gartner Symposium/ITxpo. Find out how the 2018 address could change what's on your organization's radar screen.

Where can you go to find out what will change your business in the future, what you need to be doing now to succeed, and what an NFL legend thinks of it all? We find out what's on the agenda at Gartner Symposium/ITxpo 2018.

Hype is a constant in anything IT-related, but it does not have to be a barrier. Find out how the Gartner Emerging Technologies Hype Cycle can help you target the right solutions to meet your current and future needs.

The heart of digital transformation is people, not technology. So how do you become the leader who can future-proof your team, your company and your career?

We know we need to be looking at AI now, but is your AI initiative really where it should be at this time? We help you determine the answer, plus preview why you'll find more of the AI answers you need at Gartner Symposium/ITxpo 2018.

As digital transformation reshapes how we live and work, companies and governments must take more responsibility and enter into a digital social contract.

Digital transformation comes down to one word: Leadership. Are you the right kind of leader to lead your enterprise to digital success?

Digital transformation demands a renewed focus on data security and privacy. Box CEO Aaron Levie shares his security insights and your next steps to go digital.

Technology really does matter in digital transformation. Box CEO Aaron Levie talks about why a new cultural approach needs the right technology.

Digital transformation goes well beyond just implementing digital technology. Box CEO Aaron Levie discusses why digital demands a new corporate culture shift and mindset.

Despite the hype, most organizations right now do not use blockchain. So it may be surprising that government is taking a lead role in adopting blockchain.

Forget the apocalyptic hype; artificial intelligence offers a burgeoning array of new job opportunities. But it's imperative on all of us to start preparing students now for the future of work.

Beyond the next great technology out there, you need to know where to find the next great technology solution. The answer might be waiting among the Gartner Cool Vendors 2018.

Forget the tech manuals and the latest leadership books. To boost your AI acumen and your IT career, it's time that you start reading more science fiction.

You need a clear, impactful IoT blueprint. And as your IoT needs evolve, Gartner factors them into improving the Gartner IoT Reference Model to help you achieve your initiatives.

As artificial intelligence permeates more and more of what we do, you must plan for humans and robots to work side by side. And you must start by treating them more like equals.

You and your peers asked your most pressing AI and Machine Learning questions, and Gartner analyst Alexander Linden joins us with the answers.

Your business leaders hold customer experience in greater importance, and one question looms large over your CX initiatives: What is our return on investment? Gartner analyst Ed Thompson helps you deliver the right answers.

Diversity can improve your team's decision-making abilities by 87 percent. One group's efforts to expand opportunities for women in supply chain hold lessons for all of us.

Sustainable Business will do more than save the planet -- it will save your business. And your supply chain is the key to creating a successful sustainable business.

Digital disruption impacts businesses of all sizes. Find out how one midsize enterprise turned disruption into a competitive advantage -- and why that offers lessons for every organization.

Empower your IT talent by setting up digital fusion teams. We'll also explore why it's time for you and your team to start placing products over projects.

Will there be room for humans in the workplace of the future? Gartner analyst Helen Poitevin looks at how you and your organization can survive -- and thrive -- in our changing work environment.

We take major steps to protect our information security, but are we doing enough to protect against the bigger threat of emerging technology risk. CEB now Gartner's Josh Downie says, probably not.

Chances are very good that you are hindering your I&O initiatives by committing one of seven deadly cost optimization sins. What sins are you guilty of, and how can you repent?

The Internet of Things is no longer on its way. It's here. Find out why it's time to take a practical approach to the IoT and how it can fit in your organization.

Sift through all the hype around blockchain, and you'll start to find some practical use cases across all industries and regions. But is blockchain ready for your organization to use to its advantage?

Digital disruption also gives tech and service providers a new opportunity for greater success and a competitive advantage. We look at what providers must do to survive and thrive in the digital era.

Digital disruption creates new opportunities to gain a competitive advantage. So what kind of digital disruption strategy do you need to get you there?

Digital disruption is so omnipresent that we're all beginning to suffer from digital fatigue. Here is how to wake up your organization and gain the advantage from digital disruption.

What must business and government leaders do to maximize the benefits of digital transformation for all of us? We catch up with Gartner analyst Jorge Lopez on Capitol Hill in Washington, D.C.

We want to know what 2018 holds for IT spend patterns in our region and across the globe. Gartner Chief Forecaster John Lovelock parses the final 2017 numbers for what they forecast for this year and beyond.

IT leaders must take a proactive role in shaping the next generation of IT and business professionals. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio say it's time to get involved in your local education system.

When your business executives ask what new technology can do for the business, don't answer them -- show them. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio discuss what new technologies to track and how to introduce them.

Everyone talks about the CIO taking more vocal role in digital transformation initiatives. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio discuss how to do it without hindering your career.

Digital transformation calls on CIOs to take an assertive, vocal role. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio discuss what you must resolve to do to build a better organization, team and career.

One thing you are definitely have is questions on how to use and benefit from artificial intelligence. Gartner AI expert Whit Andrews tackles the top AI concerns of you and your peers.

There's an emerging language we all need to learn to speak properly – information. We explore the benefits of speaking data.

It's time to unlock your organization's most powerful storyteller: Your data. Turn your data and analytics into a narrative of business success.

Vendor positioning is not the same as the messaging, yet they share a couple of core traits: They must be strong and clear. Find out how to strengthen your position.

Let's spin the artificial intelligence lens around to see how AI impacts tech providers. Find out what they should be doing and what all enterprises must be asking.

Get to know these four letters: GDPR. The European Union is rolling out new data privacy rules that will impact every organization around the globe.

If you're looking for an artificial intelligence solution, how do you find the right provider? Gartner's Whit Andrews offers up seven questions you should be asking to find out if an AI solution is truly effective and the right one for your organization.

Digital transformation requires CIOs to build an ever-expanding set of skills, but not just technical skills. In this Gartner ThinkCast conversation, Gartner's Suzanne Adnams and Bruce Robertson discuss the people skills today's CIO needs for success.

What if you have radically inspired leadership — and a radically inspired life — just waiting for you to unleash it? In this Gartner ThinkCast conversation, John O'Leary shares his powerful personal tale of survival, but the real story he wants to convey is your story: that you can do great things and you don't need an accident or Mt. Everest to become a better you.

What if the key to being a great CIO in the digital age was being a great storyteller? In this Gartner ThinkCast conversation, Gartner's Suzanne Adnams and Bruce Robertson explain why leadership is the keyword for CIOs in the Digital Age, as they must move beyond directing just IT and be more vocal, impactful leaders across the enterprise.

How can CIOs enact a true digital culture change? In this three-part Gartner ThinkCast conversation, Gartner's Bard Papegaaij and Claire Jorgensen discuss how CIOs must drive their organizations to new success with an impactful digital culture change.

CIOs have a great opportunity to use culture change to improve their organization, but can sometimes get in their own way. In this three-part Gartner ThinkCast conversation, Gartner's Bard Papegaaij and Claire Jorgensen discuss why CIOs should stop fearing the culture change that comes with digital transformation.

Digital transformation demands we change how we do business, but sometimes that change can be risky to employee satisfaction and culture. In this three-part Gartner ThinkCast conversation, Gartner's Bard Papegaaij and Claire Jorgensen discuss why the CIO must lead the digital culture change, what they must be careful not to do, and what the proper steps are to successfully create a winning digital culture.

Can IoT implementation really be as easy as 1-2-3? In this Gartner ThinkCast conversation, Gartner Research Vice President Erik Heidt joins us to discuss the three major steps you need to take to start acting on your Internet of Things strategy.