Episode 43 - How to Build Trust and Loyalty to Retain Your Customers with Swire Ho
Episode 43 - How to Build Trust and Loyalty to Retain Your Customers with Swire Ho  
Podcast: Call The Damn Leads
Published On: Thu Oct 10 2024
Description: Episode 43 - How to Build Trust and Loyalty to Retain Your Customers with Swire Ho Hey hey, welcome back everybody, it's your boy Drewbie and today, I'm welcoming Swire Ho, aka "Swire the Promo Guy" to the episode.  Swire has 17+ years of experience in sales, which makes him the perfect guy to talk to about not just sales, but retaining your customer AFTER the sale. First though, Swire tells us about his craziest sales story that led from one sale to up to 50 referrals. Swire also focuses on the art of pre-qualifying questions and the importance of truly listening to client needs, which in turn builds trust and loyalty. Later on, we talk about how to go about finding your ideal clients for long-term success. Leveraging tools like applying the 80-20 rule can help you identify and nurture your most profitable clients. We also shed a light on the often-neglected aspect of customer follow-up strategies post-sale, emphasizing the importance of thoughtful communication in retaining your ideal customer base.   Key Moments: -When one new job turns into 50 new referrals! -Always let your customers speak and ask the right questions. -Only work with people you trust.  Build those relationships! -Use historical data to help you determine who your ideal client is. -Be that person that follows up with the customer AFTER the sale.   Connect with Swire: Swire has worked to help customers grow sales, retain employees and thank their customers with custom branded products( located in Los Angeles) and has been an entrepreneur & business owner since 2003. Social Media and Links: Website: https://www.garudapromo.comFacebook: https://www.facebook.com/garudapromo Instagram: https://www.instagram.com/garudapromo/ LinkedIn: https://www.linkedin.com/in/swirehothepromoguy/ YouTube: https://www.youtube.com/c/Garudapromo88 ______________________________________________________________________ Call The Damn Leads "By sales professionals, for sales professionals - Tales of your wildest sales stories and tactics to succeed in your sales career across various industries." Join Drewbie Wilson, a sales veteran with over 20 years of experience, as he brings you insider stories, humor, and actionable strategies to excel in your sales journey. Your weekly dose of: Wild Sales Stories: Engaging tales of real-life sales adventures. Proven Tactics: Actionable strategies to boost your sales game. Humor: A fun and energetic perspective on the world of sales. Expert Insights: Learn from seasoned professionals in various industries. Don't miss out on the insights, humor, and strategies that can take your sales career to new heights! Sales professionals, entrepreneurs, and small business owners striving to enhance their sales, marketing, and personal growth to achieve financial success and time freedom. If you'd like to be a guest on our show please leave your contact information and a brief message selling us on what makes your story worth sharing! https://callthedamnleads.com/pages/podcast Follow Drewbie: https://www.facebook.com/drewbierides