Episode 40 - Give Your Customer An Experience They Won't Forget and They Won't Forget You with Mitch Smedley
Episode 40 - Give Your Customer An Experience They Won't Forget and They Won't Forget You with Mitch Smedley  
Podcast: Call The Damn Leads
Published On: Thu Sep 19 2024
Description: Episode 40 - Give Your Customer An Experience They Won't Forget and They Won't Forget You with Mitch Smedley Hey, what's up you guys, it's your boy Drewbie and I've got yet another amazing guest on today's episode, Mitch Smedley, owner of Smedley Plumbing and Trade Wins. Mitch isn't your average plumber and we find this out by starting with his crazy sales story where a routine service call turned into a 911 call. It's a story involving quick thinking, compassion, and dedication that highlights the real unpredictability of sales. Little known fact, Mitch transitioned from selling motorcycles to building a career in plumbing, where Mitch learned the real meaning behind personal interaction and problem-solving. Maybe most importantly, we get into the significance of stellar marketing and branding, making sure every customer experience is memorable, whether it's through phone calls, recording notes from a job, or even acknowledging pets. This approach not only boosts customer satisfaction but also turns clients into devoted fans. Finally, Mitch instills the importance of listening to customer pain points, providing multiple options, and supporting their choices. His commitment to customer experience proves that embodying your brand can attract like-minded clients and yield significant results.     Key Moments: -Mitch's crazy sales story involving a 911 call for cardiac arrest! -What Mitch loved learning about in sales and how he learned to create his own processes. -Why customer experience is so important, especially in this industry. -The more you learn about your customer, the better you will be at putting together a solution they can agree to.   Connect with Mitch: Mitch started in the plumbing industry in 2001. Before starting his own company, he spent his years managing, starting, and growing plumbing departments for other companies. He started his own company in 2020. He grew his company to 5 trucks and $1M in annual sales in the second full year of operation. Mitch seems to have a knack for building plumbing companies from the ground up and managing plumbing departments upwards of over 20 team members and in excess of $8M in revenue. Small or big, he's seen it all. Social Media and Links: Website: https://tradewinsconsulting.com/ Facebook: https://www.facebook.com/mitch.smedley.1 Instagram: https://www.instagram.com/mitch_smedley/ ______________________________________________________________________ Call The Damn Leads "By sales professionals, for sales professionals - Tales of your wildest sales stories and tactics to succeed in your sales career across various industries." Join Drewbie Wilson, a sales veteran with over 20 years of experience, as he brings you insider stories, humor, and actionable strategies to excel in your sales journey. Your weekly dose of: Wild Sales Stories: Engaging tales of real-life sales adventures. Proven Tactics: Actionable strategies to boost your sales game. Humor: A fun and energetic perspective on the world of sales. Expert Insights: Learn from seasoned professionals in various industries. Don't miss out on the insights, humor, and strategies that can take your sales career to new heights! Sales professionals, entrepreneurs, and small business owners striving to enhance their sales, marketing, and personal growth to achieve financial success and time freedom. If you'd like to be a guest on our show please leave your contact information and a brief message selling us on what makes your story worth sharing! https://callthedamnleads.com/pages/podcast Follow Drewbie: https://www.facebook.com/drewbierides