“Hospitality CANNOT Be Replaced” - Ritz-Carlton Founder DRAWS A HARD LINE On Hotel AI Automation
Podcast: ValuetainmentPublished On: Wed Feb 18 2026
Description: Horst Schulze explains what never changes in business and what must evolve. From plastic room keys to AI check-ins, he reveals how leaders balance timeless human service with changing technology, and why true hospitality can never be replaced by automation or trends.
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