“Steve Jobs Came To Learn” - Ritz Carlton Founder REVEALS What Apple Studied About Customer Service
Podcast: ValuetainmentPublished On: Sat Feb 14 2026
Description: Horst Schulze explains how winning the Malcolm Baldrige Award twice shaped Ritz-Carlton’s culture and why first impressions define customer loyalty. From Steve Jobs studying their retail model to the science behind “first contact,” this clip reveals elite service standards that drive lasting success.
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