EP 9 - Jon Kraden: Do Customer Experience and Cybersecurity Go Together?
Podcast: The CX Tipping Point®Published On: Mon Aug 09 2021
Description: In this episode of The CX Tipping Point™ Podcast, Martha Dorris talked to the Customer Experience Branch Chief at the Cybersecurity Infrastructure Security Agency (CISA), Jon Kraden. Jon shared his personal journey to understanding the importance of customer experience. After working on the Hill and at the US General Services Administration and the Department of Homeland Security (DHS)/CISA, he believes that customer experience (CX) is about "how to make the government work better" for the American people, other agencies, employees and more. Learn from Jon the importance of CX to national security.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!Stay Connected:Follow us on social media:LinkedIn: @DorrisConsultingInternationalTwitter: @DorrisConsultngFacebook: @DCInternationalResources Mentioned:Citizen Services Newsletter2024 Service to the Citizen Awards Nomination Form
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