EP 69: Building a Smart City from the Ground Up: Brownsville’s Transformation featuring Jorge Cardenas
Podcast: The CX Tipping Point®Published On: Mon Apr 13 2026
Description: In this episode of The CX Tipping Point Podcast, Martha Dorris sits down with Jorge Cardenas, CIO of Brownsville, Texas and a 2025 Service to the Citizen Award winner. Tasked with transforming one of the least connected cities in the U.S., Jorge shares how he built a smart city from the ground up, modernizing infrastructure, expanding fiber networks, and launching a private 5G network.He discusses key digital initiatives that improved city services, from online permitting and service request tracking to enhanced public safety systems and community Wi-Fi. Jorge also highlights Brownsville’s growing use of AI and its innovation lab, along with future plans to expand connectivity and regional collaboration.Thank you for listening to this episode of The CX Tipping Point Podcast! If you enjoyed it, please consider subscribing, rating, and leaving a review on your favorite podcast platform. Your support helps us reach more listeners!Stay Connected:Follow us on social media:LinkedIn: @DorrisConsultingInternationalTwitter: @DorrisConsultngFacebook: @DCInternationalResources Mentioned:Citizen Services Newsletter2024 Service to the Citizen Awards Nomination Form
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