Charles Feltman - How these 4 behaviours Build or Break Trust within teams
Podcast: TruthWorksPublished On: Tue Jul 01 2025
Description: This episode is a re-eun of a past episode. New episode upcoming this Monday.In this episode, Jessica Neal and Patty McCord welcome executive coach and bestselling author Charles Feltman, known for The Thin Book of Trust. They dive into the four essential “domains of trust” – clarity, compassion, reliability, and consistency – and unpack how these foundational behaviors create a culture where teams can truly thrive.Charles shares real-world insights on how transparency and open communication transform workplace dynamics, empowering leaders to build trust intentionally. By translating trust into actionable steps, this episode delivers concrete strategies that any team can put into practice right away. Timestamps:00:00 – Intro & welcome Jessica Neal & Patty McCord 00:42 – Guest intro: Charles Feltman, author of *The Thin Book of Trust* 01:10 – Why the four domains framework matters in teams 02:15 – Overview: care, sincerity, reliability, competence 06:40 – Deep dive: how *care* and *sincerity* build psychological safety 10:37 – Identifying which domain needs work in your team 15:20 – Real-world examples of rebuilding trust through actions 23:50 – Strategies for leaders: transparent conversations 30:10 – Final insights & closing thoughts from Charles Feltman
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