#503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN
#503 Technology & Digital Self-Service with Tyler Douthit, Lawrence, IN  
Podcast: GovLove - A Podcast About Local Government
Published On: Tue Mar 29 2022
Description: Improving access for utility payments. Tyler Douthit, City Controller / Utilities CFO for the City of Lawrence, Indiana, joined the podcast to talk about how the City worked to increase customer options for making utility payments. He discussed implementing a kiosk and online self-service payments. He also shared how the COVID-19 pandemic impacted this work and how they reallocated staff time after implementing digital payment options. Host: Kirsten Wyatt