Empathy, AI, and the New Rules of Customer Experience with Chris Arnold
Podcast: Stare Down the Bull with Susan HuntPublished On: Mon Mar 16 2026
Description: In this episode of Stare Down the Bull, host Susan Hunt talks with CX strategist Chris Arnold to explore what it really takes to build customer experience that works in the age of AI. Drawing on two decades leading CX at enterprise scale and his current work at the intersection of automation and empathy, Chris explains why the future of customer experience is not humans versus AI, but humans and AI working together. The conversation also turns deeply personal as Chris shares how a profound life tragedy reshaped his perspective on leadership, resilience, and what truly matters both at work and in life. Connect with Susan: LinkedIn Website Connect with Chris LinkedIn
The note was deleted
The note was saved
Your message was sent