The Website Manual Hack That Ends "How Do I Log In" Forever!
The Website Manual Hack That Ends "How Do I Log In" Forever!  
Podcast: Websites Made Simple: How to have a successful website design business
Published On: Mon Aug 10 2026
Description: If your clients keep coming back with “How do I log in?” and “How do I change an image?”, it isn’t because they’re difficult.It’s because nobody ever handed them a manual for the thing you just built them.Check out my group offer: https://websitesmadesimple.co.uk/sparks-group-mentoring/ It’s a supportive group mentoring session for website designers and developers to bring their questions, roadblocks, ideas, and “is it just me?” moments.Welcome to another episode of Websites Made Simple with me, Holly Christie.In this episode, I’m walking you through exactly how I create a website user manual for every single client: what goes in it, how it’s built, and how it went from a job that ate my time to a template I barely have to touch.There’s a free template to go with this episode, so you can start your own straight away: https://websitesmadesimple.co.uk/website-manualWe get into:Why a user manual is the difference between a delighted client and endless “how do I…” emailsHow to build yours in Canva and send it as a PDF, and why I never host it on my own siteWhat to tell clients about themes, plug-ins and premium licences before they’re your problemThe front page details that protect you months down the lineThe five minute “Welcome to Your Website” screen recording that shows them the back endWhy a page speed screenshot on handover day saves you an argument with an SEO laterThe dedicated log-in page that kills half your support emailsHow to record your tutorial videos once and reuse them on every single websiteThe troubleshooting page that says “clear your cache” in ten different waysWhere to point clients for extra help, and how you want them to contact you afterwardsIf you want fewer support emails, happier clients, and a handover you can repeat without thinking about it, this one will sort you out.Come and find out more at https://websitesmadesimple.co.uk or email me at hello@websitesmadesimple.co.ukSkip to the good bits:00:00 How to create a website user manual00:46 My confession about website handovers01:33 Why user manuals became my biggest win02:16 How web designers actually hand over websites02:58 Why video and written content work best together03:25 Build it in Canva, send it as a PDF04:22 Themes, plug-ins and licensing05:05 What clients need to know about premium licences06:21 The front page: logo, date and screenshot07:32 The table of contents07:57 The “Welcome to Your Website” video09:01 Page speed screenshots that protect you later10:06 The log-in page everyone forgets11:07 Keeping the site updated, and key things to remember12:01 Record once, use everywhere14:03 The troubleshooting page14:53 Additional resources and knowledge centres15:37 How clients get in touch after handover16:21 Grab the free templateMentioned in this episode:Join my Sparks Group Mentoring Programme