Your Fraud Controls Are Taxing Your Best Customers
Your Fraud Controls Are Taxing Your Best Customers  
Podcast: Full Episodes | Insurtech Leadership Podcast
Published On: Fri Jan 09 2026
Description: When fraud pressure rises, carriers tighten controls. The hidden cost: cycle time balloons, adjusters burn out, and your best customers feel like suspects. That’s how you leak value—quietly—over quarters. In this episode of the Insurtech Leadership Podcast, host Joshua R. Hollander speaks with Clearspeed's CEO Alex Martin about how his view that the fix isn’t “better fraud analytics.” It’s a trust layer that changes routing early: accelerate clean cases, escalate exceptions. Watch live if you’re reworking FNOL, underwriting triage, or straight-through processing.