Claims Automation’s Dirty Secret: Review Time
Podcast: Full Episodes | Insurtech Leadership PodcastPublished On: Fri Jan 30 2026
Description: Claims ops keeps buying “automation” that quietly adds work: more review, more disputes, more cycle time. The real villain is verification overhead—when you still have to check everything, “80% automated” is a new cost center disguised as progress. Ralph von Grafenstein, Founder/CEO, DocuSketch, has lived the messy middle of property claims: documentation fights, estimate friction, and payout delays between restorers and carriers. His model is blunt: shrink cycle time by redesigning the workflow and centralizing quality—not by selling buzzwords. Join us if you’re wrestling with vendor ROI, cycle-time targets, or post-cat documentation chaos. #Insurance #Claims
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