Capturing Real-Time Customer Feedback at Checkout with Georgina Nelson of TruRating | Ask An Expert
Podcast: Omni Talk RetailPublished On: Sun Sep 20 2026
Description: The Fall retail conference season is officially underway, with NRF Paris having just wrapped and Groceryshop, Shoptalk Fall, NACS, and many others just weeks away. Omni Talk figured what better way to get ready for the upcoming season than to put together our primer of the must-see tech that has caught our attention this year. This episode features TruRating’s section of our Fall Conference Season “Must-See” Tech Preview, where Georgina Nelson, Founder & CEO of TruRating, explains how retailers can capture real-time customer feedback by asking shoppers one targeted question right at checkout. Traditional customer surveys often struggle to generate meaningful response rates. Georgina breaks down how TruRating integrates directly with POS and payment systems to connect customer sentiment with actual basket data while maintaining anonymity, and how retailers can use that feedback to identify and close operational execution gaps across stores. Be sure to check out the rest of our podcasts this past week and the next few to catch exclusive content from some of the biggest retail conferences! We can’t think of a better way to get a bird's eye view into the tech shaping the retail of tomorrow, today! P.S. To explore more conversations from the Omni Talk Ask an Expert Series, head here: https://omnitalk.blog/category/ask-an-expert/ Music by hooksounds.com Sponsored Content
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